Notes (Uber)

Account status:

*Active means functional/BGC completed/all set to drive/ has active vehicle to use

*Applied- US Term for new drivers (required documents are still missing)

*Interviewed - Canadian term for new drivers (bgc is not submited)

*Waitlisted - account is temporarily on hold / unavailable due to fraud or safety/has present investigation being handled on the account/ need to check account notes or recent contact for details

*Waitlisted- auto reactivation - bgc status pending/ no active vehicle to be use/ account has no recent or current investigation/ one or more documents has an issue

*Rejected - deactivated due to fraud or safety/ all related accounts are disabled too/ can be classified as temporary or permanent/ need to check account notes or recent contacts for details

Account flows:

*UberEats - food delivery

*Black - luxurious type of cars

*Logistics - deliver by bicycle, walker, scooter, motorcycle (Easiest onboading application)

*P2P - delivery + passenger

Products:

*UberEats - food delivery

*Uber X - cheapest car or affordable type

*Uber Comfort - more spacious than Uber X

*Uber XL - 6 seater or more

*Uber connect - logistics

*Uber Green - electric car/TESLA

*Uber BLACK - luxurious type

(addtl) *Uber Xshare - 2 people rides the same car

2 ways to sign in (driver): *email add and mobile number

3 CORE Account Related Issues

*Account Active

Issues: -unable to go online -not getting trip request/airport request -document status check -vehicle requirements -vehicle trip type (products) -switch city /flow -loyalty programs

Ways to handle: 1.Check for the most recent trips 2.Verify the city the driver wants to drive 3.Ask for error message 4.Check driver onboarding and document section 5.Hard online blockers 6.Ask to do basic troubleshooting steps

*Account Inactive

Issues:

• Deactivated due to low ratings
• Document fraud
• Realtime ID check
• Safety or IRT Related Concern
• Background Check

Ways to handle:

1. Check status activity in bliss (Date)
2. Check the driver notes/related contacts
3. Check knowledge base (Account inactive)
4. Provide Resolution

*Profile

Issues: -Unable to Sign in -Update Account Information -Driver Ratings -Confirmation and cancellation rates -Duplicate accounts

Ways to handle:

1. Ask for the email address to verify the account the driver is currently using
2. Check for account flags
3. Look for duplicate accounts
4. Double check drivers' license for personal account information

Driver Requirements

1. License
2. Car Registration
3. Inspection
4. Insurance

password (16 charact): same pass on your desktop_(id number)