Shared note

📥 Customer Care Words

• Instead of "Help" ➡️ Use "Assist"
• Instead of "Check" ➡️ Use "Investigate"
• Instead of "Find" ➡️ Use "Locate"
• Instead of "Get" ➡️ Use "Retrieve"
• Instead of "Fix" ➡️ Use "Resolve"
• Instead of "Change" ➡️ Use "Modify"
• Instead of "Explain" ➡️ Use "Clarify"
• Instead of "Correct" ➡️ Use "Rectify"

❤️ Empathy & Care Words

• Instead of "Sorry" ➡️ Use "Apologize"
• Instead of "Problem" ➡️ Use "Inconvenience"
• Instead of "Anger" ➡️ Use "Frustration"
• Instead of "Bad" ➡️ Use "Disruptive"
• Instead of "Understand" ➡️ Use "Appreciate"
• Instead of "Wait" ➡️ Use "Patience"
• Instead of "Worry" ➡️ Use "Assurance"
• Instead of "Easy" ➡️ Use "Seamless"

🇬🇧 UK Connection Words (Rapport)

• Instead of "Okay" ➡️ Use "Brilliant"
• Instead of "Right" ➡️ Use "Spot-on"
• Instead of "Great" ➡️ Use "Splendid"
• Instead of "Good" ➡️ Use "Excellent"
• Instead of "Loyal" ➡️ Use "Valued"
• Instead of "Happy" ➡️ Use "Delighted"
• Instead of "Quick" ➡️ Use "Prompt"
• Instead of "Sure" ➡️ Use "Absolutely"

💼 Professional Action Words

• Instead of "Ask" ➡️ Use "Inquire"
• Instead of "Tell" ➡️ Use "Inform"
• Instead of "Show" ➡️ Use "Demonstrate"
• Instead of "Start" ➡️ Use "Initiate"
• Instead of "Stop" ➡️ Use "Suspend"
• Instead of "Keep" ➡️ Use "Maintain"
• Instead of "Give" ➡️ Use "Provide"
• Instead of "Buy" ➡️ Use "Purchase"

⚙️ Account & Tech Management

• Instead of "Open" ➡️ Use "Access"
• Instead of "Update" ➡️ Use "Refresh"
• Instead of "Look at" ➡️ Use "Review"
• Instead of "Test" ➡️ Use "Diagnose"
• Instead of "Add" ➡️ Use "Apply"
• Instead of "Remove" ➡️ Use "Waive" (especially for fees)
• Instead of "Send" ➡️ Use "Dispatch" (especially for routers/technicians)
• Instead of "Promise" ➡️ Use "Guarantee"

📈 Business Quality Words

• Instead of "Full" ➡️ Use "Comprehensive"
• Instead of "Final" ➡️ Use "Definitive"
• Instead of "Cheap" ➡️ Use "Affordable"
• Instead of "Free" ➡️ Use "Complimentary"
• Instead of "New" ➡️ Use "Upgraded"
• Instead of "Main" ➡️ Use "Primary"
• Instead of "Next" ➡️ Use "Subsequent"
• Instead of "Later" ➡️ Use "Following"