Harry and David CHAT

OPENING:

Hello! Thank you for choosing Harry and David. My name is Noel, and I will be happy to assist you. Please give me a moment to review your chat with the virtual assistant.

Hello, Valued customer! Thank you for choosing Harry and David. My name is Noel. How may I help you today?

EMPATHY:

I understand the inconvenience that you have experienced.

VERIFICATION:

For verification purposes, could you please verify your full name and billing address?

To make sure I’m looking at the correct order, could you confirm the recipient's name [OR ORDER NUMBER/DELIVERY DATE]?

Thank you for verifying all the information. Please give me a moment to check your order.

IDLE:

Thank you for this information. Let me access your order and check this for you. Please give me one moment.

Thank you for that information. Please wait for a moment while I'm checking your order.

CUSTOMER NOT RESPONDING:

I haven't heard from you in a while, do you need more time?

RECAP:

Just to recap of what we did today [customer]...

TSP:

Before we end our chat conversation, we again thank you [customer] for being a valued customer and as an appreciation, we have [TSP offer]... our sweet, juicy Royal Riviera Pears on sale along with free shipping for $34.99. They are expertly grown in our orchards, harvested gently by hand, and packed to arrive in perfect condition. Would you like to get this for you today?

CLOSING:

I appreciate your understanding, is there anything else I can help you with?

I hope you are extremely satisfied with the service that I've provided today. At the end of this chat, you will receive a survey link asking you to rate your experience with me and Harry and David. Please click the link that will appear at the bottom of this window when this chat ends. Thank you for doing business here Harry and David!

GHOST CALL:

Since I could not get any valid response from this conversation, I will be disconnecting this transaction. If you need further assistance please call us back at 1-800-547-3033.