DECEMBER 27, 2019

BELEN JURILLA

ANNA 900075795 09178922468

Account/FA number:900075795 Nature/Type of Charges to be credited: REVERSAL Detailed reason why customer is requesting for credit: WAIVED PRE-TERMINATION FEE APPROVED BY TL OF RETENTION DEPT. Number of times customer requested for the adjustment with same nature within the year:0 Credit Type: REVERSAL Bill Period or Bill number where the contested amount is reflected: 5 Reference numbers of cases forwarded for further investigation that are related to the credit (if applicable): 250178249 Offers/options given to the customer (if applicable, indicate Order ID if resolution includes order creation):N/A Indicate whether the customer accepted the offer or not:ACCEPTED Amount processed/ requested for adjustment (please indicate if amount indicated is with VAT or without VAT): PHP5,932.64 WITH VAT
WELL VERIFIED|TALKED TO LISTED SUBS|MANTUPAR.7-TP

120201299

9218854497 272554591 BELEN JURILLA

jonabelle (daughter) ci for change of plan|adv will call back|tried to call back|busy tone|mantupar.7-tp

Mary Cris 900125416 279058206 MARICRIS MALAPITAN BASILIO 256044699 120201304 MARICRIS (ls) ci for deactivation of amazon prime|subs dont want to continue the subscribing of content|adv to download the globe at home application|subs acknowledge|Mantupar.7-tp

MARICRIS (ls) ci for change of email and phone number|email:maricris_basilio@yahoo.com|phone: 09175389520|well verified|mantupar.7-tp

9365135410 sonny RIZA
878886908

PQC19120004819

Customer Information Details - SANDHU, SUNNY SUNGA MR. A/C No : 878886908(GT) Service Id : 277980742(GT)

SUNNY (ls) CI FOR TRANSFER OF LOCATION| DIFFIRENT FACILITY FROM UNIT 1516 SHERIDAN SOUTH TOWER SHERIDAN ST BRGY KAPITOLYO PASIG CITY PASIG CITY 1600 PHILIPPINES TO lot 1 block 8 ipil st phase 5b corner banaba street greenwouds executive village pasig city| LANDMARK: near main gate of the village | EMAIL ADDRESS: mandish12@gmail.com| CONTACT NUMBER: 09175129840 | BIRTH DATE: 4/7/95|CHARGE FEE: Php 1000 installation fee amortized for 3 mos| LUP: REFRESH|ADVS SUBS TAT AFTER 24-48 HRS ADVS SUBS TAT OF INSTALLATION|SUBS AGREED FOR CHANGE NUMBER| WELL VERIFIED | MANTUPAR.7-TP

9167681351 arnel 0535250112 Customer Information Details - GONZALEZ, ARNEL MITCHUM CHU MR. A/C No : 852931513(GT) Service Id : 535250112(GT) 48406387 BCC19120007955 ARNEL (LS) CI FOR BILL ADJUSTMENT|GOODWILL (COMPLAINT ON MSF) UNLI BB BUNDLE|IN REF TO: CHANGE PLAN :48406387|VOC:"AUGUST 2019 AKO NAG PA CHANGE NG PLAN HINDI PA NAMAN NA IMPLEMENT YUNG NO REFRESH LUP NYO THAT TIME SO DI PA DAPAT AKO MACHACHARGE NG 99 PER MONTH|DATE OF DURATION: FROM OCT-DECEMBER 2019|AMOUNT TO BE ADJUSTED: 297.00 (VAT INCLUSIVE)|OFFER 25%-50% (DECLINED) 100% (ACCEPTED)|CTC:9167681351|EMAIL:arnelmigz@gmail.com|WELL VERIFIED|MANTUPAR.7-TP

ARNEL (LS) CI FOR COMPLAINING OF UNLI BB BUNDLE|SUBS PROCESSED CHANGE PLAN LAST AUGUST 2019 IN REF TO:48406387|VOC:"HINDI PA NAMAN IMPLEMENTED YUNG NO LUP NYO BY THAT TIME SO WITHIN LOCK UP PERIOD PA KO IN 24 MONTHS"|SUBS WAS BILLED FOR THE UNLI BB BUNDLE SINCE OCTOBER 2019|ADV FOR ESCALATION|MANTUPAR.7-TP