Thank you for the confirmation, Cara. I really appreciate it. Cancelling your tablet line 6590 is possible. We don't want you to be charged for the prorated charges (mid cycle change), that's why we will cancel it on your close date which is on the Feb 2nd. Are you good with this? We have successfully cancelled your tablet line 6590. Just to set your expectation, it would reflect on the end of your billing cycle (close date). Please let me know if you have any clarifications or questions Thanks for patiently waiting, Thomas. It was indeed $1000 off. Here's how promotion works. The trade-in value of your iPhone 12 Pro which amounts to $220 will be credited to your bill. While the remaining $780 will be divided into 24 months and will apply as your monthly credit The original charges for iPhone 15 Pro Max is $50 but since you have monthly credit of $32.50 ($780/24mos) you are only being billed for $17.50. Kindly let me know if you have any clarifications about this. Thank you! Thanks for patiently waiting, Morgan! I did careful review about your previous bill and these are the details I've found: You had a past due balance: $158.25 Plans: 1 voice line: $75 and 1 tablet line: $25 Installments: $51.25 You had a late payment: $7 Total: 316.50 You made a payment of $137.79. ================= To summary, you are paying $75 for your voice line and your current plan is ONE Plan and it costs: $70 with AutoPay / $75 Regular (without AutoPay) Also, you have 1 tablet line, ====== For reference, you can check as well your previous bill about what really happened: 1. Log in to Account Hub. 2. Go to Billing. If you have multiple accounts, select the desired account. 3. On the Statements tab, select the magenta download icon for the statement you would like to download. The Download a Statement (PDF file) window appears. 4. Choose a statement type (Summary or Detailed) and select Download. - Bill summary requests can take up to 2 hours to download. - Detailed bill requests can take up to 12 hours to download. ----------- About your plan, we cannot change the cost of every plan since it is fixed. On the other hand, we have cheaper plan. We have here Essentials Saver Plan: 1 line: $50 w/ AutoPay / $55 Regular ================================= Thanks for your question, Katie. We appreciate you for making a payment of $22. As much as I love to help you keep your service up and running for the long run, I'm afraid that the $22 won't help much. We highly suggest for you to pay the minimum payment so that the system would allow you to set up a payment arrangement to have further extension to pay. Please let me know about your thoughts on this? ====================== Hi, Sandra! This is from T-Mobile Messaging. We got your message earlier unfortunately we are facing a technical issue up until now, so we are unable to assist you today here in our end. If you would like you can just dial our Customer Care: 1-800-937-8997 ========================= Hi, Lejo this is Marj from T-Mobile Messaging! I got your message and we are having an error here in our end about our tools. But I do see here that your account is business account, is it fine with you to direct transfer you to Business Care to further assist you to get your transfer PIN? ============================ As much as I would love to continue assisting you, here in T-Mobile, we can only verify and pull up an account if you're logged in. No worries, you can call our Customer Care: 1-800-937-8997 Is it possible to call them while connected? -- I apologize. I'm thinking that someone can lend you a phone so that you can contact our Customer Care. On the other hand, since you can't call them, the only option left is go to the nearest store. May I know when can you go there? ---- prorated charges You got billed for your previous month using your current plan (Dec 16 to Jan 6) and your current plan regular charges for the full charges of the services. ============ Hi, there Patrica! I just want to make sure that we can cover all of your request or concern today. May I please know if you got her device's IMEI? ============ Hi, Jose appreciate you for letting us know about this today. Since the order is already in progress I admire you for making sure that all is well first before making a commitment. For your reference it usually takes 24-48 hours for the cancel order would reflect on your app. Likewise, the refund would be back on your bank within 1-3 business days. If you'd like, we can delay the order on Tuesday, I will call you back to confirm with you the order cancel and the refund then we can proceed on the new iPad and add a line. Sounds like a plan? =============== Also, would it be okay for her to check her phone for any approval or accept prompt for eSIM activation? Once she received, she can just approve it and follow the prompted instructions after. To be honest with you, Patricia this activation only takes a few minutes it's just weird that this is having an error. By any chance, is the device fully paid and bought from T-Mobile? ============================== It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize. No worries, just for a recap we were able to discuss your expected bill moving forward. Here in T-Mobile, we're glad to assist you with all our best! ============================================ Perfect, for that one the regular pricing of the S24 Ultra based on your account's device financing options would be S24 Ultra 256GB Down payment: $501.99 Monthly:$33.25 for 24 months For the Iphone 15 128GB it would be Downpayment: $277.99 Monthly: $23.00 You would need to switch your plan to the GO5G Plus which only adds $10 to your bill but you get upgraded hotspot data, on where you trade in a device and get $1000 off the 15 and S24 Ultra =============================================== 5124 7102 7741 7807 Upon checking here, Ozgur. The lines are already released. The reason why its still on your app. The owners needs to claim the lines first and they have 30 days to do that. Once they claimed it, the lines will be removed on your account. Thanks for your honest thoughts on this and good news! We have an option to have the downpayment and all other upfront fees move to your next bill so that today you can proceed on upgrade with $0 payment. Sounds cool? Good question, Renae! Here's your all active installments remaining: for line 7348: (22) remaining installments $12.50 monthly for line 8094: (19) remaining installments $17.92 monthly for line 2413: (11) remaining installments $37.50 monthly For you to be able to get a new upgrade, it needs to pay at least the 50% cost of the device. PANG IPIT po 🟢 2h 17m CX: I would like to get rid of my tablet line and make it a phone line Marlene Mansker PAH (206) 679-7804 943943970 96a1218b-46e5-49dd-a375-72ed8ff867ea ========================== It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize. Just for a recap, we were able to -. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account - If this is all for me, I will now send you back on your day and close our chat. Thank you for your time and effort here in T-Mobile Messaging, Kimber. - Have a great rest of your day! Bye for now ============= We do value and respect your time and we want to make sure that everything would be taken care of. May I know if the code works? So your account Magenta Max Military Plan: $160 (2 Voice lines = $110.00 | 1 connected device = $35.00 | 1 watch line = $15.00) Equipment: Bill break down: $101.50 for line 9403 internet line : $35 ($20 discount included) for watch line 7739 : $15 for line 4546 (installment for Galaxy S23+) : $41.67 for line 1565 (promo discount included amounting of $22.44) : $1.48 = $101.50 + $35 + $15 + 41.67 + $1.48 Bill moving forward total : $194.65 =================== About cancellation, yes you can request it to us. And it would be cancelled on your billing close date Just a quick recap we were able to give you your account bill break down and your expected bill moving forward. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account Thanks for that confirmation, Melanie! Please be advised that getting a protection is possible within 30 days of activation Oh, I just checked and I'm afraid that your daughter's iPhone 6 is not eligible to be trade in. On the other hand, we can do an upgrade without trade in. Would that work with you? | Good question! Insurance/protection plan protects the device: - Unlimited screen protector replacement - Hardware service coverage - Accidental damage, loss, & theft coverage