March 7, 2023

===NEW HIRE TOOLS LIST===

I. ACCOUNT:

1. SPOT Seller Overview/ Seller Information

• used to identify home marketplace
• used to identify any issues with the account
• check the account status
• verify if payment status is normal
• get overview of other open cases from the seller

• Associate has only 3x access on the cases

1. Merchant Portal

• used to identify if account is in minimal score
• used to investigate when seller registered and for which seller type
  (individual/ professional)

1. PARIS

• used to identify if the seller is currently in the verification process, or if the seller has been verified.
• identify the seller's home marketplace. STATUSES: a. Compliant: successfully verified b. Pending Threshold: reserve of money after verification c. Request Additional Details: d. Investigation in Progress e. Not Compliant: seller could not be verified

II. LISTINGS:

1. SPOT: ASIN Troubleshooting

• used to identify: Category, Subcategory/ Product type
• see if the ASIN is buyable/ blocked
• identify attributes by a seller and who is winning the reconciliation score

1. CSI a. Simple Reconciled Data Viewer b. Show Gating Decisions c. Merchant Category Authorizations

2. TOP OFFENDER

• used to identify a matching error when listing a new product to a catalog

1. BUYABILITY ANALYZER
2. TICO
3. TIME MACHINE

III. ORDERS