* I appreciate you for waiting in line XX! I have good news for you. I could see here that your line has a Protection 360 and you can now take advantage of the benefits of having a protection 360. We can actually request a replacement device instead. 
* Please be advised that you will only need to pay $99 once the device was accidentally damaged, $0.00 for the Hardware Service (Mechanical Breakdown) and $$249.00 once the device gets lost or stolen. You may check it on this link: https://mytmoclaim.com/deductible.aspx?lang=en-us 
* Regarding filing the Claim. All you need to do is to visit this link: https://mytmoclaim.com/?lang=en-us and provide the IMEI of the device and provide the date and time that the incident happened. 
* After filing the claim, you'll be receiving an SMS notification within 24-48 hours from our Assurant and they're the one that will process the replacement device for you. 
* In regards to filing for a replacement, only you and Assurant customer care can process it. Just in case you received any error message while trying, you can contact our Assurant Customer Care using this hotline: 1-866-866-6285