1. Opening spiel for billing
Thank you for calling Siriusxm, this is Eva how can I help you today
2. Yes I can help you with that!  or  sorry for the inconvenience...
- first let me verify your account may i have your phone number please?
- your first and last name please?
- your physical address please?
-lastly your email address please?

IF THE CALL ASKING FOR SUP CALL
Sure I can transfer you to the supervisor but since I am already here I might as well take this call and resolve your concern.
Alright I will transfer this call now to the supervisor, please stay on the line while I am making a ticket for you and will transfer your call afterwards.
By the way how is your day? (Rapport)

3. With regards to your email 
“We request your consent to stay connected via email regarding details about your service, new product offerings, offers and promotions, and other information. You can unsubscribe at any time using the unsubscribe link at the bottom, of our emails, or by calling us. Do you agree?”

4. Thank you, I now have your account 
- let me check first your account why you are not receiving those channel
- go to www.siriusxm.ca website
- give the reason 
- then send a refresh signal 

FOR NO SIGNAL
- May you also provide your radio ID?
- If driving pull over to the safe place
- ask: do you see any error message
- if no-  could you please preview channel 1/184
- if hearing a sound then send refresh signal and do the power cycle
- say: you will received the signal within 5 to 15 minutes
- Turn off your radio and engine then after 1 minute turn it on again make sure you are in a clear line of sight to the sky or not in the garage
-for portable make sure that your antenna is outside the house or outside the window/door
 - turn again to preview channel 1/184
- say: while waiting for the signal

5. By the way I can also see in your account that you are subscribe to Music and entertainment for 6mos and the expiration date would be...
- I have here Platinum Plan FOR 12 MOS commitment service promo , instead of paying $23.99/mo + fees + tax,  you will only get it for $9.99 + FEES + TAX for 12mos. Where you can listen to 150 channels, plus you can also listen to news, sports, talk and entertainment channel including howards stern channels  and on top of that you can personalized your own channel powered by Pandora and this plan comes with free streaming where you can use it on the go or at any devices or smart TV. So let me go ahead and sign you up.

FOR FOP
-What I can see here is that you are currently on trial for your plan how is it going? do you also go for streaming?
-Well that's good to hear since you are in trial and this will expire soon would you like to have a follow on plan so you will not be interrupted from listening to your favorite program once it expire and you will not have to call us again to continue the plan. Instead of paying
$23.99/mo since this is your introductory rate you will only have to pay
$9.99/mo + fees and tax that will give you $15 savings every month which you can use on other basis.

RADIO SELLING:
- i HAVE NOTICE THAT YOU ONLY HAVE  built in radio/
-  may I ask where else do you listen your favorite program aside from your built in radio?
- I am asking because I have here ONYX EZR Boombox Bundle kit 
That comes with 24mos Platinum plan service subscription 
- Our ONEX EZR Boombox bundle Kit Radio comes with 2.1 full range sound system where you can carry it anywhere you go, and it is Battery operated using 8D cell or you can use plug in cord. It has a cradle antenna storage that allows you to take your antenna with you. While the radio has One-touch jump button so you can go to your previous channel. And on top of that you can create your own music channel using the TUNEMIX feature. 
- Instead of Paying $23.99 I can give it to you for only $29.99. which saves you almost 75%.
So let me go ahead and send it to your mailing address.

If Cx is still hesitant.
Aside from that it has a free activation fee of $23.99. So let me go ahead and send it to your mailing address
I can also take the shipping service charge for you. Which is $15.00. So let me go ahead and send it to your mailing address

6. By the way your plan also comes with free streaming did you try listening SiriusXM online?

- (yes) That's good to hear you can now listen to your favorite channel on apps using your devices. you can also visit your siriusxm.ca/myaccount to manage your account
-(no) That's not a problem let me set you up a login streaming account 
your username is your first and last name@siriusxm.ca and your default password is Canada123 no space and capital C. once you are log in you can now listen to your favorite channel onlin
-you can also visit your siriusxm.ca/myaccount to manage your account like if you want to change your password or visit siriusxm,ca/refreshsignal if you have a signal problem.

7. Is there anything else I can assist you with?
Thank you for choosing siriusxm this is Eva have a nice day bye.

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