Shared note

CNU250818046776 - MR. GILL = DONE CNU250819057441 - MS. WATSON = DONE CNU250822091151 - MR. MULLER CNU250823096300 - MR. ABDELHAKIM = DONE CNU250823097613 - MRS. HILL CNU250825112440 - MS. BAKER RNU250902063705 - MR. PUTTER = DONE BOOKING AND SMS

photos of the lint on clothes, rubber gasket on the door, and filters for assessment.

02/09 - Sent last SMS for no update. Closing this case now customer still hasn't provided the required information or files for us to proceed with the next step. If the customer will ring us back, please assists. Thank you.

LG Electronics

Good afternoon, Mr. Abdelhakim,

We have been trying to get an update with you for the photos that is needed for us to proceed to the next step, via the provided contact numbers we have on our record, unfortunately we have not been able to get hold of you.

If your case is still outstanding or you need further support, please contact us by phone on (UK) 0344 847 5454 (IE) 01 686 9454

You may also contact us via Chat, WhatsApp, or Email at https://www.lg.com/uk/support/contact-us/email-us/

Kind regards,

Ann LG UK

Oh Hi good afternoon. I would like to ask please. I called earlier regarding my washing machine. I recently purchased Whether you put the liquid is not holding and tripping on the uh on the door of the washing machine so the lady asked me for the model number on which I have it at hand right now. Shall I give you the model number?

LG Electronics - RNU250902063676

Good afternoon Ms. Szucs-Bugya, your repair has now been booked with:

ASC Name: JTM ASC Phone Number: 0333 091 4040 / 01913 870 773 Job Reference Number: RNU250902063676

An engineer will contact you within 1-2 business days to set the appointment date and time. If your area requires a parking permit, please ensure you have one ready for the engineer before their visit.

Kind regards,

Ann LG UK

CNU250829154706

Good day! Mr. David

Thank you for registering your Washing Machine with us! We are excited to confirm that your Washing Machine guarantee has been received and is being processed. The entire process can take up to 12 weeks for you to receive the extended warranty confirmation with the extended card number via email. For now, here's the reference number for registering: CNU250902187157

Here are the details of your LG Washing Machine: Product: FWY706WWTN1.ABWQPUK Serial Number: 506PNYUBV194 Purchase Date: 30/08/2025 Retailer: AO RETAIL LTD C/O EXPERT 360 Warranty Period: 60 Months Manufacturer Warranty

If you need to check on your registration or have any questions, feel free to reach out to our customer support team. We appreciate your trust in our product and look forward to serving you. Thank you for choosing LG. Have a great day!

Kind Regards,

Ann LG Electronics UK Customer Service| UK: 0344 847 5454, Ireland: 00353 1686 9454

PUTTER

RNU250902063705

Telepresence: No Customer advised about Parking Permits: Yes Service Bulletin: N/A Warranty Status: Extended LG Warranty Fault: Long Dry Time and Clothes still wet Troubleshooting: Customer is putting less than half of loads. Customer is washing cotton clothes. Unit is properly leveled. No error codes. Used tub clean once a month. Cleaned the filter twice every month. Issue persists. Additional notes: No parking permit needed. Extended Warranty: P2020-11-09008PNYU3S674

Email: ollyp28@hotmail.com Primary Number: 07557785086 Retailer: AO.com

LG Electronics - RNU250902063705

Good afternoon Mr. Putter, your repair has now been booked with:

ASC Name: DOMEX Ltd Phone Number: 0208 540 7711 Job Reference Number: RNU250902063705

An engineer will contact you within 1-2 business days to set the appointment date and time. If your area requires a parking permit, please ensure you have one ready for the engineer before their visit.

Kind regards,

Ann LG UK