POST EVENT ISSUES

LIFECYCLE OF A TICKET

• THIS STAGE INVOLVES SOME OF THE CHALLENGES FANS MAY FACE DURING THE EVENT.

INTRODUCTION FANS CONTACTS US FOR VARIOUS REASONS INCLUDING THE REFUND REQUEST

COMMON POST EVENT ISSUES HARASSMENT/ ABUSE

-FANS MAY SOMETIMES GET INTO A PHYSICAL FIGHT OR VERBAL ARGUMENT WITH EITHER OTHER FANS OR VENUE STAFFS, CAUSING PHYSICAL INJURIES OR DISCOMFORT.

• SOME FANS MAY CONTACT US TO MAKE US AWAREOF A SITUATION THAT OCCURED AT THE EVENT WHILE OTHERS MAY REQUEST A REFUND.

RELOCATION

EVENT RELOCATION - EVENT RELOCATION TAKES PLACE PRE EVENT HAS A SECOND EVENT CODE ON THE SAME ORDER

FANS MAY CALL US TO CONFIRM THE NEW EVENT RELOCATION INFORMATION THAT THEY MUST HAVE RECEIVED IN A FAN SUPPORT NOTIF EMAIL WITH PRINT - AT - HOME TICKETS.

FANS MAY CALL US TO REQUEST A REFUND FOR A RELOCATED EVENT.

• IF THE EVENT ORGANIZER APPROVES REFUNDS, THE FAN WILL BE NOTIFIED OF THEIR OPTIONS BY AN EMAIL NOTIF.

SEAT RELOCATION - FANS MAY REACH OUT TO US REGARDING SEAT RELOCATION FOR PRE OR POST EVENT

FANS MAYBE ASKED TO RELOCATE THEIR SEATS AT THE EVENT DUE TO SEVERAL REASONS.

FANS MAY REACH OUT ASKING FOR A REFUND DUE TO SEAT RELOCATION

PRE EVENT SET RELOCATION - SEAT RELOCATION WILL HAVE THE ORIGINAL TICKETS CANCELED AND HAVE A NEW SET OF SEATS ON THE SAME ORDER.

EXCHANGE REQUESTS ARE APPROVED IF THE FAN DOES NOT ACCEPT THE NEW SEATS

FAN MUST BE INFORMED THAT NOT ALL SEATS ARE ELIGIBLE FOR REFUNDS, ONLY ORDERS WITH IMPACTED SEAT RELOCATIONS WILL BE ELIGIBLE.

POST EVENT SEAT RELOCATION - FANS MAY CONTACTS US DUE TO A SEAT RELOCATION THAT OCCURED AT THE VENUE UPON ARRIVAL

THE FAN MAY HAVE BEEN DISAPPOINTED WITH THE SEATS THAT THEY WERE ASSIGNED BY THE VENUE AND CONTACT US FOR A REFUND.