Ticket is resolved · Offline Notepad

( Ticket is resolved ) * Resolved

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for taking time to contact us. As I understand you encountered an error 5665: Catalog Authorization to approve ZIYIZIRUI for use on Amazon. We're sorry for the inconvenience this may have caused you, I know how important this issue to you and to your business. Rest assured that we did our best to provide you the best resolution regarding this matter.

We have completed our review and concluded that your brand meets our criteria for approval.

As per checking our resources, you can now create new ASINs using the brand name "ZIYIZIRUI".

As a reminder, any product that you list under this brand name must be an authentic "ZIYIZIRUI" product.

If you’re interested in further supporting your brand on Amazon, enroll in Amazon Brand Registry: https://brandservices.amazon.com/brandregistry/eligibility

Note: If ZIYIZIRUI is already approved for GTIN Exemption, follow the steps provided in your GTIN Approval case to list your products.

It was a pleasure assisting you in this regard, have a nice day ahead!

🍦 Critical Information: Ticket is resolved 🍦 PWF followed: Listings Manage Listings Add a product 🍦 TOOLS/SOP used: remedy view and edit: https://paragon-na.amazon.com/hz/diagnostic/show?resourcePath=ViewTicket&diag_run_id=fe8a07d9-d19a-4d0f-aeaf-0062980879db 🍦 Transfer/PAA Reason: N/A 🍦 Seller Dissatisfaction: N/A 🍦 Andon Reason: Case Review

( Ticket is resolved ) * Resolved

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for providing the required information. As I understand you are encountering issues with regards to error 5461: Catalog Authorization application to approve your account to create ASINs for Meteralla. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that this case is handled carefully to provide you with the best resolution.

Thanks for providing all the information.

However, as per our investigation, we were able to find that brand: "Meteralla" does not manufacture products of "Electric Jar Opener" category.

Please know, you cannot be approved to list product "Electric Jar Opener for Weak Hands and for Seniors with Arthritis, Automatic Jar Opener for Weak Hands, Jar Opener for Weak Hands and Arthritis, Funny Gift (Color: Black, Size: 4.3x 2.8 x 8.5 inches, Model: TC 128 , Product Weight: 0.87 pounds)".

I am sorry that this might not be the outcome you were expecting.

🍦 Critical Information: Ticket is resolved 🍦 PWF followed: Listings Manage Listings Add a product 🍦 TOOLS/SOP used: remedy view and edit: https://paragon-na.amazon.com/hz/diagnostic/show?resourcePath=ViewTicket&diag_run_id=0985d6c7-35b7-4bdb-9561-f9541012f359 🍦 Transfer/PAA Reason: N/A 🍦 Seller Dissatisfaction: N/A 🍦 Andon Reason: Case Review

Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for providing the required information. As I understand you are encountering issues with regards to error 5665: Brand Name Authorization to approve suangiou for use on Amazon. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that this case is handled carefully to provide you with the best resolution. We have completed our review and have concluded that your brand does not meet our criteria for approval. In the provided images, we do not see sufficient proof that the branding on the product and/or packaging distinguishes the product(s) from other, similar products that are not branded. In the future, if you would like to request another review, we require new images that show branding that distinguishes the product(s) from similar products that do not belong to that brand (for example brand name printed directly onto the packaging, or the product itself). You can still list the ASIN you were trying to create, with the brand name 'Generic' or a brand name already approved for use, in accordance with the Amazon Brand Name Policy: https://sellercentral.amazon.com/gp/help/G2N3GKE5SGSHWYRZ. In case you plan to list your products under Generic and do not have a barcode or GTIN for your items then you will need to apply for GTIN Exemption. Once you receive the exemption, you can proceed with listing products under the brand name Generic. It was a pleasure assisting you in this regard, have a nice day ahead!

🍦 Critical Information: Ticket resolved 🍦 PWF followed: Listings Manage Listings Add a product 🍦 TOOLS/SOP used: remedy view and edit: https://paragon-na.amazon.com/hz/diagnostic/show?resourcePath=ViewTicket&diag_run_id=575bfd44-8bf3-47ba-9b26-930f7e76cb94 🍦 Transfer/PAA Reason: N/A 🍦 Seller Dissatisfaction: N/A 🍦 Andon Reason: Case Review

( Ticket is resolved. ) * Resolved

Please know, we have completed our review and have concluded that your brand does not meet our criteria for approval.

The images you provided, are not real-world images of the product and/or packaging, or we cannot see the branding clearly. In the future, if you would like to request another review, we require new, real-world images.

The image(s) do not need to be ASIN-level quality; the product and/or packaging can be held in hand, or placed on a table. The image(s) should show the branding on product and/or packaging clearly, from a variety of angles, matching your brand name exactly.

You can still list the ASIN you were trying to create, with the brand name 'Generic' or a brand name already approved for use, in accordance with the Amazon Brand Name Policy: https://sellercentral.amazon.com/gp/help/G2N3GKE5SGSHWYRZ.

In case you plan to list your products under Generic and do not have a barcode or GTIN for your items, you will need to apply for GTIN Exemption.

Once you receive the exemption, you can proceed with listing products under the brand name Generic.

It was a pleasure assisting you in this regard, have a nice day ahead!

🍦 Critical Information: Ticket is resolved. 🍦 PWF followed: Listings Manage Listings Add a product 🍦 TOOLS/SOP used: remedy view and edit: https://paragon-na.amazon.com/hz/diagnostic/show?resourcePath=ViewTicket&diag_run_id=01d6af56-0811-4a2c-86ec-782daa2b479e 🍦 Transfer/PAA Reason: N/A 🍦 Seller Dissatisfaction: N/A 🍦 Andon Reason: Case Review