PSF
The paper statement fee is a system generated charge used to offset the cost for the generation, printing and sending out the bill to your address. There is a way though to avoid being billed with this $5.00 charge and that's by enrolling to our automatic billing using your credit or debit card in that way the system doesn't have to print a bill for you and we only ask for the long card number and expiry date, we don't ask for the security pin at the back of the card for security reasons.

Premium edition - 
it's 12 to 20 full colored pages that's included on all of our subscription and it's being delivered every 2nd and 4th Sunday of the Month. Some of these premium editions are (provide sample premium edition)

AER
I understand that (missed deliveries, late deliveries, billing,) can be concerning. If I'm on your shoes I would feel the same way. I am just glad that you got me on the line right now, and I can definitely help you with this.
CLOSING SPEIL / SURVEY
Is there anything else that I can help you with today? Anyways did you agree to take the survey after this call?
Great! I just want to remind you that the survey is for me. 1 is the lowest and 9 is the highest. I just hope and pray I was able to make you a satisfied customer for the service and information I provided you today. Have a blessed day.



lourdes.campo2@sitel.com













Name: Leomhar Asuncion
Q1: 83.16
CSAT: 85.9
AHT: 437s
( In seconds ) & ( MTD )




920+863+2640 
Ronald B Piontek 
536 Fox Path Trl
Denmark, WI 54208
Refund Due: $152.68 *Estimated Amount
deceased - wife called to cancel