OPENING SPIELS: · Offline Notepad

Customer says hi, no issue stated:

Hi , this is April from T-Mobile, Thank you for waiting, How may I help you?

Customer with a Problem stated:

Hi , this is April from T-Mobile, Thank you for waiting, I'm here to help. Let's partner together to get this resolved.

Customer with basic inquiry:

Hi , this is April from T-Mobile, Thank you for waiting, I'm happy to help take care of your concern.

SOMEONE ALREADY ASSISTED THE CX:

I can see here that the previous rep was able to address the previous concerns you shared with us today. I totally appreciate you reaching out to us here on messaging. Please do take care and have a good one.

-- By time Spiel:

I got your back. Please allow me a few more minutes here.

let me just go ahead and pull up your accounts information allow me 2-3 minutes to go through it.

While I'm on it, may I know if there would be anything else that needs to be addressed aside from this?

While working on __ , would there be other requests you might be assisted with so I can prepare?

Thank you for letting me take care of ___ , I want to make sure I was able to cover everything that you need for today?

Got you on that, I'm still double checking details here. Please extend your patience with me.

Closing Spiel:

There you go everything is all set now! Before we let you go, just want to make sure I got everything covered. Is there anything else that I can assist you?

Awesome! So happy we were able to help. Have a great rest of your day! Please keep safe,

If that's everything, I'll go ahead and say my goodbyes for now.

Branding Closing Spiel

" We here in T-Mobile, we are happy to help you resolving your issue today. Thank you. Bye now!"

Recap:

Recap with self service:

Just a quick recap, we have -- and thank you once again for allowing me to help you.

For future reference,

Alrighty! As a recap, I …. self-service closing spiel

Empathy:

I hope you're able to feel my utmost sincerity on trying to help you out with this one.

We should totally be the one thanking you for working with me.

I hope every customer is like you, .

thank you so much for being on top of your account, .

I hear you on this, . No worries,

I appreciate you going over the details for me.

No worries! I am with you on this.

This isn’t the experience we want you to have at any time.

We're doing this to show how much we value our customers and bring them closer together. Your satisfaction is important to both me and T-Mobile.

This isn’t the experience we want you to have at any time.

we know that you took the time today to chat us regarding this concern and we really appreciate and value you for giving us your time.

Empathy and acknowledgements:

In fact the pleasure is all mine, at T-Mobile we are always taught to never shy away from going the extra mile for precious customers like you. We would definitely do this for you ten out of ten times.

In fact the pleasure is all mine, at T-Mobile we are always taught to never shy away from going the extra mile for precious customers rather family members like you. We would definitely do this for you ten out of ten times.

Yaaay! is that a 100% yes? I hope you'll remember T-Mobile the way I have handled your concern today,. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! ❤️