BRENDAN ARSENAULT

N/A, 23 Mar. 2024 , 12:14am
Welcome to T-Mobile messaging!  Please turn on app notifications to get updates on the go.
[Sent]

BRENDAN ARSENAULT, 23 Mar. 2024 , 12:14am
Hi

T-Mobile, 23 Mar. 2024 , 12:14am
Hi there! T-Mobile's Virtual Assistant here! 👋
[Read]

T-Mobile, 23 Mar. 2024 , 12:14am
In a few words, what would you like to do today?
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BRENDAN ARSENAULT, 23 Mar. 2024 , 12:14am
I’d like to cancel my home internet

T-Mobile, 23 Mar. 2024 , 12:14am
Let’s work on your request.
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T-Mobile, 23 Mar. 2024 , 12:14am
[Rich Content]
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BRENDAN ARSENAULT, 23 Mar. 2024 , 12:14am
T-Mobile 5G Home Internet

T-Mobile, 23 Mar. 2024 , 12:14am
[Rich Content]
[Read]

BRENDAN ARSENAULT, 23 Mar. 2024 , 12:15am
Thank you

T-Mobile, 23 Mar. 2024 , 12:17am
Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy.
[Read]

BRENDAN ARSENAULT, 23 Mar. 2024 , 12:17am
Thank you

Nikkaeunice, 23 Mar. 2024 , 12:19am
Hi Brendan, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I kindly ask the reason why you want to cancel your home internet?
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BRENDAN ARSENAULT, 23 Mar. 2024 , 12:20am
I’m not using it anymore. We moved and they already have internet

Nikkaeunice, 23 Mar. 2024 , 12:22am
I understand your concern, May I ask if you know someone who would love to take over the line? It would be such as a waste and there would be another fee for reactivating and /or opening a new line.
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BRENDAN ARSENAULT, 23 Mar. 2024 , 12:23am
No thank you

BRENDAN ARSENAULT, 23 Mar. 2024 , 12:26am
Do you need anything else from me to cancel?

[Privately] Maryrose, 23 Mar. 2024 , 12:27am
>> Please respond to your cx
[Sent]

Nikkaeunice, 23 Mar. 2024 , 12:27am
I understand your reasoning and we respect your decision here in T-mobile. I will be just checking the details, please wait for a moment.
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Nikkaeunice, 23 Mar. 2024 , 12:30am
Thank you so much for your patience, Brendan, please be advised that the cancelation may be effective at the end of your cycle on the 26th to avoid prorated charges. Shall we proceed?
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BRENDAN ARSENAULT, 23 Mar. 2024 , 12:31am
Yes

Nikkaeunice, 23 Mar. 2024 , 12:32am
Got you! just to provide you with information and for you to avoid any charges you will receive a return label message on the 26th onwards for the modem of the internet and you can drop it off at the nearest UPS drop off point! you can follow these steps using website:  
  
1. Log in to My T-Mobile.com as the Primary Account Holder (PAH).  
2. Select My Account on the top menu.  
3. Click Account Activity.  
4. Search for "DEVICE_RETURN"  
5. Click the Download PDF link.  
6. Print the label from a computer and attach it to the box to return the device
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BRENDAN ARSENAULT, 23 Mar. 2024 , 12:32am
Thank you

BRENDAN ARSENAULT, 23 Mar. 2024 , 12:33am
Is that everything you need from me?

Nikkaeunice, 23 Mar. 2024 , 12:33am
Great! I appreciate your patience with me on this one Brendan!
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Nikkaeunice, 23 Mar. 2024 , 12:34am
Yes! I will be cancelling your line now but it will take effect on the 26th, does that works for you?
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BRENDAN ARSENAULT, 23 Mar. 2024 , 12:34am
Yes thank you

BRENDAN ARSENAULT, 23 Mar. 2024 , 12:35am
Cancelling just my home internet correct

BRENDAN ARSENAULT, 23 Mar. 2024 , 12:35am
?

Nikkaeunice, 23 Mar. 2024 , 12:35am
Yes that s correct, I will only cancel the line ending 0124. While I got you here, may I know if there is anything else I can help you with aside from this?  
  
I want to make sure to provide you all the help needed and give you the best here in T-Mobile.
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BRENDAN ARSENAULT, 23 Mar. 2024 , 12:36am
No, thank you very much for your help

Nikkaeunice, 23 Mar. 2024 , 12:37am
You are very much welcome Brendan, I appreciate you for being kind and cooperative throughout the chat. By the way as we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far?
[Sent]

[Privately] Khim, 23 Mar. 2024 , 12:38am
Good job on providing the information about the return label.
[Sent]

BRENDAN ARSENAULT, 23 Mar. 2024 , 12:51am
It’s been great

Nikkaeunice, 23 Mar. 2024 , 12:51am
Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience.
[Read]

Nikkaeunice, 23 Mar. 2024 , 12:52am
We here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now Brendan!
[Sent]

JEHOVANY SIBRIAN

jehovany sibrian, 23 Mar. 2024 , 12:10am
I need a transfer pin

T-Mobile, 23 Mar. 2024 , 12:10am
Hi there! T-Mobile's Virtual Assistant here! 👋
[Read]

T-Mobile, 23 Mar. 2024 , 12:10am
Let’s work on your request.
[Read]

T-Mobile, 23 Mar. 2024 , 12:10am
Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy.
[Read]

Nikkaeunice, 23 Mar. 2024 , 12:11am
Hi Jehovany, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I please know the reason for this request?
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jehovany sibrian, 23 Mar. 2024 , 12:12am
Yes I need to transfer pin to port over a number

Nikkaeunice, 23 Mar. 2024 , 12:14am
JUst to confirm and make sure that we are on the same side, can I kindly ask if you will port in a number to T-mobile or are you going to port out your number from T-mobile?
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jehovany sibrian, 23 Mar. 2024 , 12:14am
I’m porting the number out from T-Mobile

Nikkaeunice, 23 Mar. 2024 , 12:16am
Got you on that! It saddens me to know that you are porting out one of your lines, but we respect your decision here in T-mobile, may I kindly confirm which line would you be porting out?
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jehovany sibrian, 23 Mar. 2024 , 12:17am
I will be porting out 4 lines but I just need the port number

[Privately] Khim, 23 Mar. 2024 , 12:17am
Provide the SSO for the cx then test your reso after.
[Sent]

jehovany sibrian, 23 Mar. 2024 , 12:17am
It’s  
661-593-9048  
661-593-9050  
661-593-9052  
661-495-8000

Nikkaeunice, 23 Mar. 2024 , 12:19am
I understand thank you so much for providing me these numbers, I will give you a self service for porting out the pins for those numbers using your T-mobile app then I will just confirm it here on my end, you can follow these steps:
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Nikkaeunice, 23 Mar. 2024 , 12:19am
1. From the My Account Home screen, select Line details. Alternatively, from the My Account Home screen, click the mobile number in the lower left corner.  
2. Scroll to and select Change a phone number on my account.  
3. Select Transfer in number.  
4. Enter information about the number you want to transfer.1  
5. To specify the number to be transferred to T-Mobile, enter the Phone number.  
6. To specify the account number for the current carrier, enter the Account number.  
7. To specify the Customer PIN/Passcode for the T-Mobile account, enter the Customer PIN/Passcode.  
8. ZIP code (Required for wholesale)  
9. Select Submit Port.
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Nikkaeunice, 23 Mar. 2024 , 12:20am
While I got you here, may I know if there is anything else I can help you with aside from this?  
  
I want to make sure to provide you all the help needed and give you the best here in T-Mobile.
[Read]

jehovany sibrian, 23 Mar. 2024 , 12:23am
Yes so this is to port a number from another carrier to T-Mobile

jehovany sibrian, 23 Mar. 2024 , 12:23am
I just need a port pin to take the number from T-Mobile to another carrier

[Privately] Maryrose, 23 Mar. 2024 , 12:27am
>> Please respond to your cx
[Sent]

Nikkaeunice, 23 Mar. 2024 , 12:28am
I understand can you please try these steps using the T-mobile app?  
  
Select Account or More.  
Select Profile Settings.  
Select Line Settings.  
Select Request a transfer PIN.  
Customer will be directed to verify their identity  
Have the customer select a phone number to receive a text OTP  
Select Continue  
Customer will need to enter 6-digit OTP  
Select Continue  
Select Get a transfer PIN
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Nikkaeunice, 23 Mar. 2024 , 12:36am
Thank you so much for your patience on this one, Jehovany. Can you please let me know if you are able to follow the steps for the port out?
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Nikkaeunice, 23 Mar. 2024 , 12:50am
Hi Jehovany, I am still here I hope you let me help you out with your concern, were you able to test out the steps that I have given you for the port out?
[Received]

Nikkaeunice, 23 Mar. 2024 , 01:08am
Thank you so much for answering my call Jehovany it was a pleasure talking to you and being able to help you out, I have sent the self service option above incase you want to repeat the steps.  
  
Here in T-Mobile we're glad to assist you regarding your port out pins. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day Jehovany!
[Sent]

CASSANDRA RUIZ

Cassandra Ruiz, 23 Mar. 2024 , 01:02am
Agent

T-Mobile, 23 Mar. 2024 , 01:02am
Hi there! T-Mobile's Virtual Assistant here! 👋
[Read]

T-Mobile, 23 Mar. 2024 , 01:02am
Let’s work on your request.
[Read]

T-Mobile, 23 Mar. 2024 , 01:02am
Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy.
[Read]

Nikkaeunice, 23 Mar. 2024 , 01:03am
Hi Cassandra, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. how may I help you?
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Cassandra Ruiz, 23 Mar. 2024 , 01:05am
Y is my phonebill do high

Nikkaeunice, 23 Mar. 2024 , 01:07am
I understand your concern and I will do my best to get you the answer for that, may I please know what is your expected monthly bill?
[Sent]

Nikkaeunice, 23 Mar. 2024 , 01:40am
Hi Cassandra! upon checking your account I can see that you have multiple past due and restoration fee on your account but no worries since your restoration fees has already been waived and credit in your account, moving forward your bill will be the same monthly for $247.75. Will this work for you?
[Sent]

ALAN IBARRA

ALAN IBARRA, 23 Mar. 2024 , 12:40am
Where can I call to suspend a phone

T-Mobile, 23 Mar. 2024 , 12:40am
Hi there! T-Mobile's Virtual Assistant here! 👋
[Read]

T-Mobile, 23 Mar. 2024 , 12:40am
Let’s work on your request.
[Read]

T-Mobile, 23 Mar. 2024 , 12:41am
Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy.
[Read]

ALAN IBARRA, 23 Mar. 2024 , 12:41am
How can I suspend a line?

Nikkaeunice, 23 Mar. 2024 , 12:42am
Hi Alan, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I kindly ask the reason for the suspension?
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ALAN IBARRA, 23 Mar. 2024 , 12:43am
I have been having issues with the SIM card and I recently got a new one sent but they just don’t work

ALAN IBARRA, 23 Mar. 2024 , 12:44am
Even if I try them on different phones they aren’t working

Nikkaeunice, 23 Mar. 2024 , 12:45am
Got you on that, may I please know if you have tried some trouble shooting steps for this concern?
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ALAN IBARRA, 23 Mar. 2024 , 12:46am
Yes I have I’ve tried resolving this twice already but it’s just not working

Nikkaeunice, 23 Mar. 2024 , 12:48am
I got you on that, may I kindly ask if the service is not working when using your sim?
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ALAN IBARRA, 23 Mar. 2024 , 12:50am
When using the sim it doesn’t work

ALAN IBARRA, 23 Mar. 2024 , 12:50am
It’s just on edge

Nikkaeunice, 23 Mar. 2024 , 12:54am
I understand your concern, and I wish to help you out on this one so you can use your service. Can you please tell me more about what is the error you are getting?
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ALAN IBARRA, 23 Mar. 2024 , 12:56am
So with my first SIM card it said edge or e but I could make phone calls and send texts with the new SIM card I couldn’t do either

Nikkaeunice, 23 Mar. 2024 , 12:58am
That is not the experience that we want you to have here in T-mobile, can I please confirm which line is not working?
[Sent]

[Privately] Khim, 23 Mar. 2024 , 01:00am
We can offer TS first with your cx as well.
[Sent]

Nikkaeunice, 23 Mar. 2024 , 01:09am
Hi Alan, I am still here I hope you let me help you out with your concern, would you please allow me to help you out with this concern?
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ALAN IBARRA, 23 Mar. 2024 , 01:10am
It’s for 9568339265

Nikkaeunice, 23 Mar. 2024 , 01:11am
Thank you so much for coming back and giving me this information, I'll check it for you now, will it be alright to please stay connected?
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ALAN IBARRA, 23 Mar. 2024 , 01:11am
Yes

Nikkaeunice, 23 Mar. 2024 , 01:14am
Thank you so much for your patience Alan, can I please confirm the ICCID of your sim card so I can verify if it is compatible with your phone?
[Read]

Nikkaeunice, 23 Mar. 2024 , 01:16am
You can get the ICCID using these steps on your phone:  
  
1. From the Home screen, select Settings > General > About.  
2. Scroll down to view the ICCID.
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Nikkaeunice, 23 Mar. 2024 , 01:20am
I have found out the reason why your SIM is not working on your phone, it seems that there was an error made when sending your SIM and it is not compatible with your device, would you like me to send you a new sim that is compatible with your device?
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ALAN IBARRA, 23 Mar. 2024 , 01:21am
How long would that take??

ALAN IBARRA, 23 Mar. 2024 , 01:21am
ICCID 8901260700754000819

ALAN IBARRA, 23 Mar. 2024 , 01:22am
Is there any way I could pick it up at a local T-Mobile??

Nikkaeunice, 23 Mar. 2024 , 01:24am
Thank you so much for the ICCID Alan, as for the sim card it usually takes atleast 5-7 business days if you want we can suspend your account until you get the SIM and I will set up a follow up to reactive your sim card here on my end.
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Nikkaeunice, 23 Mar. 2024 , 01:27am
That is a great question, you can definitely go to the store right now and ask for the sim and have them check if the sim is working or not although just to set proper expectation there will be a $15 upfront cost, no worries what I can do for you is call you on Monday to make sure that your new sim is active and waive the $15 on your account.
[Read]

Nikkaeunice, 23 Mar. 2024 , 01:27am
Can you please let me know which of the two options would you like to proceed with ?
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Nikkaeunice, 23 Mar. 2024 , 01:44am
Hi there Alan, were you able to decide which option would you like to proceed with getting your new SIM?
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ALAN IBARRA, 23 Mar. 2024 , 01:47am
I could go for the second option

ALAN IBARRA, 23 Mar. 2024 , 01:48am
Do I need to take the new or old SIM card or just ask for a new one??

ALAN IBARRA, 23 Mar. 2024 , 01:48am
Or take both SIM cards?

Nikkaeunice, 23 Mar. 2024 , 01:49am
Got you on that Alan, you can take the SIM card so that they can check it for you and let them know that you need a compatible sim card for your phone. Sounds like a plan?
[Read]

Nikkaeunice, 23 Mar. 2024 , 02:09am
Just a quick recap you will be getting a new SIM at the store and I will be calling you on Monday to make sure that your new SIM is activated and I will apply the credit for the $15 upfront cost on the store. Do you perhaps have any other questions regarding this concern so I can address them for you?
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ALAN IBARRA, 23 Mar. 2024 , 02:10am
Do I need to take the phone itself??

Nikkaeunice, 23 Mar. 2024 , 02:11am
Yes to make sure that the SIM will be compatible with your device!
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ALAN IBARRA, 23 Mar. 2024 , 02:12am
Sounds good thank you so much!

Nikkaeunice, 23 Mar. 2024 , 02:14am
Great! You are so much welcome! By the way as we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far?
[Read]

ALAN IBARRA, 23 Mar. 2024 , 02:14am
It was great thank you

Nikkaeunice, 23 Mar. 2024 , 02:15am
Cool! I am glad that I was able to help you out! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience.
[Read]

Nikkaeunice, 23 Mar. 2024 , 02:16am
Did we take care of your reasons for reaching out today completely?
[Read]

ALAN IBARRA, 23 Mar. 2024 , 02:16am
Yes thank you

Nikkaeunice, 23 Mar. 2024 , 02:16am
Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today.
[Read]

JOE FORMATO

N/A, 23 Mar. 2024 , 02:08am
Welcome to T-Mobile messaging! Please turn on app notifications to get updates on the go.
[Sent]

Joe Formato, 23 Mar. 2024 , 02:08am
I need you to waive the activation fee on this upgrade in order for me to purchase it.

T-Mobile, 23 Mar. 2024 , 02:08am
Hi there! T-Mobile's Virtual Assistant here! 👋
[Read]

T-Mobile, 23 Mar. 2024 , 02:08am
Let’s work on your request.
[Read]

T-Mobile, 23 Mar. 2024 , 02:08am
Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy.
[Read]

Nikkaeunice, 23 Mar. 2024 , 02:09am
Hi Joe, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I kindly ask what are purchasing?
[Read]

Joe Formato, 23 Mar. 2024 , 02:10am
I would like to get a Samsung S23 for my son. It would be an upgrade from his A13.

Joe Formato, 23 Mar. 2024 , 02:12am
The gentleman at our local T-Mobile store told us we would get a better deal through the app, and one thing he said was, we shouldn't have to pay all the fees that we would have to in the store.

Nikkaeunice, 23 Mar. 2024 , 02:13am
Oh that is great to know that you are upgrading your son's phone it is a lovely gesture, may I kindly ask fi you have already processed the order?
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Joe Formato, 23 Mar. 2024 , 02:13am
I have not, no.

Nikkaeunice, 23 Mar. 2024 , 02:16am
Got you on that!
[Read]

Joe Formato, 23 Mar. 2024 , 02:16am
Usually, we only have to pay taxes.

Nikkaeunice, 23 Mar. 2024 , 02:18am
Here is what I can do for you, just to set proper expectations we usually don't waive activation fees but as a loyal customer for us for more than 11 years you can process the order and once you receive it then I will apply a credit on your account for $35 will that work for you?
[Read]

Joe Formato, 23 Mar. 2024 , 02:22am
That sounds good. Will there be a way for me to verify this if the credit doesn't get added?

Nikkaeunice, 23 Mar. 2024 , 02:23am
It will be reflected on your account once you have the order shipped to you, would you like to place the order now so I can set up the follow up for applying the credit on your account?
[Read]

Joe Formato, 23 Mar. 2024 , 02:24am
Sure

Nikkaeunice, 23 Mar. 2024 , 02:24am
Got you on that! you can place the order now and please let me know once you are done, will that be alright?
[Read]

Joe Formato, 23 Mar. 2024 , 02:24am
Sure

[Privately] Khim, 23 Mar. 2024 , 02:25am
Doig good so far! Don't forget your temp check, Nikka!
[Sent]

Nikkaeunice, 23 Mar. 2024 , 02:26am
Thank you so much! also once the credit has been applied you will be able to receive a SMS stating that the credit has been applied. While I got you here, may I know if there is anything else I can help you with aside from this?  
  
I want to make sure to provide you all the help needed and give you the best here in T-Mobile.
[Read]

Joe Formato, 23 Mar. 2024 , 02:31am
Okay. Order is placed.

Joe Formato, 23 Mar. 2024 , 02:32am
I appreciate all your help.

Nikkaeunice, 23 Mar. 2024 , 02:32am
Great! I can see here that your order will be shipped by 03/22/2024 - 03/25/2024, I will apply the credit now so you can see the changes already, can you please stay connected to see the changes for me?
[Read]

Joe Formato, 23 Mar. 2024 , 02:33am
I can do that, yes.

Nikkaeunice, 23 Mar. 2024 , 02:33am
Perfect! I will apply $35 on your account now!
[Read]

Joe Formato, 23 Mar. 2024 , 02:34am
Great. Thank you.

Nikkaeunice, 23 Mar. 2024 , 02:38am
You are most welcome! While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today?
[Read]

Joe Formato, 23 Mar. 2024 , 02:38am
Not at the present time, no. This was all.

Nikkaeunice, 23 Mar. 2024 , 02:39am
Got you on that! Great news I have successfully applied the $35 credit on your account, can you please check it for me?
[Read]

Joe Formato, 23 Mar. 2024 , 02:41am
I'll do that now.

Nikkaeunice, 23 Mar. 2024 , 02:41am
Nice! you can refresh your app for that! by the way as we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far?
[Read]

Joe Formato, 23 Mar. 2024 , 02:43am
I have gotten a text message about the credit, but it hasn't shown up on the app yet.

Nikkaeunice, 23 Mar. 2024 , 02:44am
Have you tried refreshing your app?
[Read]

Joe Formato, 23 Mar. 2024 , 02:44am
Yes. Twice. I can try again.

Joe Formato, 23 Mar. 2024 , 02:45am
Okay. I see it now.

Joe Formato, 23 Mar. 2024 , 02:45am
Thank you.

Nikkaeunice, 23 Mar. 2024 , 02:46am
Wonderful! Thank you so much Joe for being patient and kind with me for this concern. I'd like to ask, how was your experience with your T-mobile services so far?
[Read]

Joe Formato, 23 Mar. 2024 , 02:46am
It was a very pleasant experience.

Nikkaeunice, 23 Mar. 2024 , 02:47am
I am glad to hear that from you! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience.
[Read]

Nikkaeunice, 23 Mar. 2024 , 02:47am
Did we take care of your reasons for reaching out today completely?
[Read]

Joe Formato, 23 Mar. 2024 , 02:47am
You sure did.

Nikkaeunice, 23 Mar. 2024 , 02:48am
Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today. I really want to appreciate you for being with us for more than 11 years, your faith in us really matters to us. We cherish every bit of it
[Read]

Joe Formato, 23 Mar. 2024 , 02:48am
That is one of the reasons we have stayed so long.

Nikkaeunice, 23 Mar. 2024 , 02:49am
I hope we can continue this wonderful relationship with you!
[Read]

Joe Formato, 23 Mar. 2024 , 02:50am
Me too.

Nikkaeunice, 23 Mar. 2024 , 02:51am
I'm really happy to hear that, I will not taking much of your time, it was a pleasure talking and helping you out Joe.
[Read]

Joe Formato, 23 Mar. 2024 , 02:51am
It was a pleasure working with you also Eunice.

Nikkaeunice, 23 Mar. 2024 , 02:52am
Here in T-Mobile we're glad to assist you regarding your device activation fee. Just to help you out with tracking your order you can follow this link:  
  
[https://www.t-mobile.com/support/devices/buy-a-t-mobile-device](https://www.t-mobile.com/support/devices/buy-a-t-mobile-device)  
  
We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day Joe!
[Read]

Joe Formato, 23 Mar. 2024 , 02:53am
You too. Thank you again.

Nikkaeunice, 23 Mar. 2024 , 02:53am
You are most welcome, bye for now Joe!
[Sent]

GLADYS PAOLINI

iOS Messages User 3939f, 23 Mar. 2024 , 01:30am
hello

T-Mobile, 23 Mar. 2024 , 01:30am
Hi there! T-Mobile's Virtual Assistant here! 👋
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T-Mobile, 23 Mar. 2024 , 01:30am
Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals.
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T-Mobile, 23 Mar. 2024 , 01:30am
In a few words, what would you like to do today?
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iOS Messages User 3939f, 23 Mar. 2024 , 01:31am
speak with a person

T-Mobile, 23 Mar. 2024 , 01:31am
Let’s work on your request.
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T-Mobile, 23 Mar. 2024 , 01:31am
In order to help get you to the right place, please tell me if you’re currently a T-Mobile customer.
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T-Mobile, 23 Mar. 2024 , 01:31am
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iOS Messages User 3939f, 23 Mar. 2024 , 01:31am
yes

T-Mobile, 23 Mar. 2024 , 01:31am
Tap the button to securely log in to your T-Mobile account so we can better assist you. Please upgrade the T-Mobile app to the latest version for a critical update. T-Mobile may store this message. Learn more at t-mo.co/Privacy .
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T-Mobile, 23 Mar. 2024 , 01:31am
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T-Mobile, 23 Mar. 2024 , 01:31am
Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy.
[Received]

iOS Messages User 3939f, 23 Mar. 2024 , 01:31am
User selected: I’m a customer

iOS Messages User 3939f, 23 Mar. 2024 , 01:31am
ok

Nikkaeunice, 23 Mar. 2024 , 01:32am
Hi Gladys, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. How may I help you?
[Received]

iOS Messages User 3939f, 23 Mar. 2024 , 01:32am
hello

iOS Messages User 3939f, 23 Mar. 2024 , 01:33am
I want to know if I can change my plan to a plan I can upgrade phones

iOS Messages User 3939f, 23 Mar. 2024 , 01:33am
And see if there is a good plan for teachers

iOS Messages User 3939f, 23 Mar. 2024 , 01:33am
and affordable

iOS Messages User 3939f, 23 Mar. 2024 , 01:34am
my current plan is essentials

Nikkaeunice, 23 Mar. 2024 , 01:34am
Yes once you upgrade your plan it will depend on the plan that you upgrade into, you will get the yearly upgrade from T-mobile and have amazing discounts and promotions.
[Received]

iOS Messages User 3939f, 23 Mar. 2024 , 01:35am
ok what plan would it be? I don’t want to pay too much

Nikkaeunice, 23 Mar. 2024 , 01:35am
I see that you are a teacher, that's amazing! I can say that I owe a lot to my teachers for getting this far in life. I will gladly check out some plans for you will you please wait for a few minute?
[Received]

iOS Messages User 3939f, 23 Mar. 2024 , 01:35am
ok

Nikkaeunice, 23 Mar. 2024 , 01:36am
I'll make sure to look for a plan that will be available for you!
[Received]

iOS Messages User 3939f, 23 Mar. 2024 , 01:36am
do I qualify as first responder?

iOS Messages User 3939f, 23 Mar. 2024 , 01:40am
hello

Nikkaeunice, 23 Mar. 2024 , 01:40am
Currently the qualified for first responders are the police, paramedics, firefighters, although now worries I will look for an option for you that will suit you the best, May I know what price in general would you like to have?
[Received]

iOS Messages User 3939f, 23 Mar. 2024 , 01:40am
I currently pay 236,

iOS Messages User 3939f, 23 Mar. 2024 , 01:41am
I would not like to pay more than 250

Nikkaeunice, 23 Mar. 2024 , 01:42am
Got you on that! I will do my best to find the promotion for you! please bear with me Gladys. Thank you!
[Received]

iOS Messages User 3939f, 23 Mar. 2024 , 01:42am
I currently pay 255, I wouldn’t like to pay more than 270

iOS Messages User 3939f, 23 Mar. 2024 , 01:42am
ok

Nikkaeunice, 23 Mar. 2024 , 01:42am
Got you on that! I'll take this information into account!
[Received]

iOS Messages User 3939f, 23 Mar. 2024 , 01:43am
ok

Nikkaeunice, 23 Mar. 2024 , 01:48am
Thank you so much! I am still looking for a promotion please stay connected!
[Received]

iOS Messages User 3939f, 23 Mar. 2024 , 01:50am
ok

iOS Messages User 3939f, 23 Mar. 2024 , 01:50am
let me know

[Privately] Khim, 23 Mar. 2024 , 01:53am
Educate first the cx that we currently have teachers discounted plan. But offer an alternative plan that she can be eligible for phone plans.
[Sent]

Nikkaeunice, 23 Mar. 2024 , 01:54am
Thank you for your patience Gladys upon checking here we currently have discounted plans for teachers although there is a different plans in where you can be eligible for phone upgrades with discounts although it might exceed your expected monthly bill, would you still like to hear about the plan with phone upgrade discounts?
[Received]

iOS Messages User 3939f, 23 Mar. 2024 , 01:58am
yes, tell me

Nikkaeunice, 23 Mar. 2024 , 02:02am
Great! we currently have the Magenta Max which is $200 w/ AutoPay / $220 Regular for four lines. It includes this perks:
[Received]

Nikkaeunice, 23 Mar. 2024 , 02:02am
1. Unlimited data on T-Mobile's 5G & 4G LTE network. This includes unlimited premium data that won't be prioritized lower because of data usage.  
  
2. 40GB of high-speed mobile hotspot data. After 40GB, unlimited mobile hotspot data is available at max 3G speeds.  
  
3. Video streaming quality of up to 4K UHD (must activate Up to 4k UHD video streaming).  
  
4. Netflix on Us and Apple TV+ On Us.  
  
5. International benefits such as included Canada and Mexico, International Roaming (MAX / Ultimate experience), and Stateside International Unlimited Texting.  
  
6. T-Mobile In-Flight Connection (MAX / Ultimate experience) and AAA on Us for 12 months.  
  
7. Additional benefits like Scam Shield Premium.  
  
8. Optional Add-ons like Stateside International Talk with Mobile, International roaming passes, and Global Plus 15GB feature.
[Received]

Nikkaeunice, 23 Mar. 2024 , 02:04am
As per checking this is the plan with upgrades, the next plan will be the Go5G that have more benefits and have a yearly upgrade per your request, would you like to know more about this?
[Received]

iOS Messages User 3939f, 23 Mar. 2024 , 02:11am
ok thanks

iOS Messages User 3939f, 23 Mar. 2024 , 02:11am
yes tell me

Nikkaeunice, 23 Mar. 2024 , 02:14am
Alright got you I am composing it right now for you!
[Received]

Nikkaeunice, 23 Mar. 2024 , 02:24am
Thank you for your patience Gladys! upon checking here the payment for the Go5G is $180 w/ AutoPay / $200 Regular for four lines and here is the benefits for it:
[Received]

Nikkaeunice, 23 Mar. 2024 , 02:24am
1. The Go5G plan comes with a variety of perks, including:  
  
2. T-Mobile In-Flight Connection: This includes Four Full Flight Wi-Fi Sessions per calendar year of your choosing plus Unlimited One Hour Wi-Fi.  
  
3. Entertainment: Netflix on Us, Apple TV+ On Us.  
  
4. International Benefits: Canada and Mexico included with up to 15GB of high-speed data, International Roaming (Go5G Plus / MAX / Ultimate experience), Stateside International Unlimited Texting.  
  
5. Travel Benefits: T-Mobile In-Flight Connection (Go5G Plus / MAX / Ultimate experience), AAA on Us for 12 months.  
  
6. Additional Benefits: Scam Shield Premium.  
  
7. Optional Add-ons: Go5G Plus Up, Family Mode, Free Family Allowances, Stateside International Talk with Mobile, International roaming passes.  
  
8. T-Mobile Work Perks: New and existing customers who work for qualifying companies or government agencies can save 15% on up to 5 voice lines when they choose Go5G Plus and Go5G Next.
[Received]

Nikkaeunice, 23 Mar. 2024 , 02:25am
Just to give you more information your current plan have eligibilities for phone upgrade promotion although it is not as high as the plans that I have given you, may I kindly ask what phone would you like to upgrade into?
[Received]

iOS Messages User 3939f, 23 Mar. 2024 , 02:27am
thanks, I have to go

Nikkaeunice, 23 Mar. 2024 , 02:30am
Sure thing! no worries once you have decided here is a self service for upgrading your device, you can access it through this link:  
  
https://www.t-mobile.com/support/devices/buy-a-t-mobile-device  
  
Do you have further questions that you would like to be addressed?
[Received]

UNKNOWN USER

iOS Messages User 4e271, 23 Mar. 2024 , 03:08am
Hi I still haven’t receive my prepaid gift card

T-Mobile, 23 Mar. 2024 , 03:08am
Hi there! T-Mobile's Virtual Assistant here! 👋
[Received]

T-Mobile, 23 Mar. 2024 , 03:08am
Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals.
[Received]

T-Mobile, 23 Mar. 2024 , 03:08am
Let’s work on your request.
[Received]

T-Mobile, 23 Mar. 2024 , 03:08am
Thanks for messaging us. I’ll connect you with one of our live Sales Representatives – they’ll be right with you! T-Mobile may store this message. Learn more at t-mo.co/Privacy .
[Received]

Cess, 23 Mar. 2024 , 03:08am
Hi! You've reached Cess, your Sales Representative! I’m excited you chose to chat with us at T-Mobile! Who do I have the pleasure of speaking with today and may I have the best number to call in case we got disconnected?
[Received]

iOS Messages User 4e271, 23 Mar. 2024 , 03:08am
With Robert

Cess, 23 Mar. 2024 , 03:08am
Hi I still haven’t receive my prepaid gift card  
  
- Do you have an account here in T-Mobile?
[Received]

iOS Messages User 4e271, 23 Mar. 2024 , 03:09am
Only for the internet service

T-Mobile, 23 Mar. 2024 , 03:09am
Click here to access our secure forms: https://t-mo.cc/5y1810pbzl
[Received]

Cess, 23 Mar. 2024 , 03:09am
Please fill out the form,
[Received]

iOS Messages User 4e271, 23 Mar. 2024 , 03:09am
Is it to create an account?

Cess, 23 Mar. 2024 , 03:10am
Nope. To verify the account you have
[Received]

iOS Messages User 4e271, 23 Mar. 2024 , 03:10am
Okay

Cess, 23 Mar. 2024 , 03:10am
Kindly complete the form,
[Received]

Cess, 23 Mar. 2024 , 03:11am
In regards on your concern, this leads me to connect you over to our Care Department for you to be further assisted. This is because we only have limited access to just processing an order for our customers. Please stay connected as I connect you over to them and please bear with us while we're looking for an available representative to assist you. Setting your expectation that waiting time is longer than usual so please stay connected all throughout.
[Received]

iOS Messages User 4e271, 23 Mar. 2024 , 03:12am
Alright

Nikkaeunice, 23 Mar. 2024 , 03:12am
Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. To further help you out can you please answer the authentication form so I can access your account?
[Received]

T-Mobile, 23 Mar. 2024 , 03:12am
[Rich Content]
[Received]

iOS Messages User 4e271, 23 Mar. 2024 , 03:17am
Done

Nikkaeunice, 23 Mar. 2024 , 03:20am
Thank you so much for answering and bringing this concern to us, we appreciate your time and effort, please bear with me while I check on this.
[Received]

Nikkaeunice, 23 Mar. 2024 , 03:23am
I can see here that you are from Metro by T-mobile, as of now we cannot open your account since it is showing that you are from Metro, if you like I can give you a number for Metro, will you be alright with that?
[Received]

iOS Messages User 4e271, 23 Mar. 2024 , 03:23am
Okay

Nikkaeunice, 23 Mar. 2024 , 03:25am
Great! you can contact them through here:  
  
888-863-8768  
  
Metro by T-mobile will help you out with your request!
[Received]

Nikkaeunice, 23 Mar. 2024 , 03:28am
We here in T-Mobile, we are happy to help you out with getting the number for T-mobile Metro today. Thank you and be safe! Bye now!
[Received]

JOSE TAPIA

iOS Messages User 7614e, 23 Mar. 2024 , 02:54am
Hello

T-Mobile, 23 Mar. 2024 , 02:54am
Hi there! T-Mobile's Virtual Assistant here! 👋
[Received]

T-Mobile, 23 Mar. 2024 , 02:54am
Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals.
[Received]

T-Mobile, 23 Mar. 2024 , 02:54am
In a few words, what would you like to do today?
[Received]

iOS Messages User 7614e, 23 Mar. 2024 , 02:54am
Contact agent

T-Mobile, 23 Mar. 2024 , 02:54am
Let’s work on your request.
[Received]

T-Mobile, 23 Mar. 2024 , 02:54am
In order to help get you to the right place, please tell me if you’re currently a T-Mobile customer.
[Received]

T-Mobile, 23 Mar. 2024 , 02:54am
[Rich Content]
[Received]

iOS Messages User 7614e, 23 Mar. 2024 , 02:54am
Yes

T-Mobile, 23 Mar. 2024 , 02:54am
Verifying your login status:
[Received]

T-Mobile, 23 Mar. 2024 , 02:54am
[Rich Content]
[Received]

T-Mobile, 23 Mar. 2024 , 02:54am
Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy.
[Received]

iOS Messages User 7614e, 23 Mar. 2024 , 02:54am
User selected: I’m a customer

Nikkaeunice, 23 Mar. 2024 , 02:55am
Hi Jose, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. How may I help you?
[Received]

iOS Messages User 7614e, 23 Mar. 2024 , 02:55am
I have a question

Nikkaeunice, 23 Mar. 2024 , 02:56am
Sure! go ahead.
[Received]

iOS Messages User 7614e, 23 Mar. 2024 , 02:56am
We had auto pay but it turned off and I’ve had to do the payments manually. Also how come our plan went up 30$ it was suppose to be at 200 flat

Nikkaeunice, 23 Mar. 2024 , 02:57am
I appreciate you for giving me this information. No worries, I will do my best to help you out on this one, let me just check on the information I have here on my end.
[Received]

[Privately] Maryrose, 23 Mar. 2024 , 02:59am
>> move forward question, Nikka please. thanks!
[Sent]

iOS Messages User 7614e, 23 Mar. 2024 , 02:59am
Ok

[Privately] Maryrose, 23 Mar. 2024 , 03:00am
>> post as PQR as well
[Sent]

Nikkaeunice, 23 Mar. 2024 , 03:00am
Thank you so much for your patience, just please bear with me on this one, Jose.
[Received]

Nikkaeunice, 23 Mar. 2024 , 03:05am
Upon checking here yes you are absolutely correct about your bill being $200 and the reason why you have an additional $30 on your account is because you are receiving $20 discount from your auto pay for your four lines and you also have a $10.52 for the late fee. Do you have clarifications regarding this?
[Received]

iOS Messages User 7614e, 23 Mar. 2024 , 03:14am
Ahhhh

iOS Messages User 7614e, 23 Mar. 2024 , 03:14am
So if I enroll back into auto pay it goes back to 200

iOS Messages User 7614e, 23 Mar. 2024 , 03:14am
When will that start next billing month?

iOS Messages User 7614e, 23 Mar. 2024 , 03:15am
I also have one question. This plan is by contract right. I want to get a line with my fiancé. Which would require me to leave this plan. Could we do that and replace it with another numberZ

iOS Messages User 7614e, 23 Mar. 2024 , 03:15am
Or does this number I have, have to stay in the plan. And I would have to get a new number

iOS Messages User 7614e, 23 Mar. 2024 , 03:15am
We both have T-Mobile and are still planning on being with T-Mobile

Nikkaeunice, 23 Mar. 2024 , 03:16am
I will answer your question one by one so we will not get confused with the information, alright?
[Received]

iOS Messages User 7614e, 23 Mar. 2024 , 03:17am
Yes

Nikkaeunice, 23 Mar. 2024 , 03:18am
Got you! thank you so much! As per the enrollment yes it will go back to the $200 also once you have paid off the late payment of $10.52 and been re-enrolled it will take effect on your next billing cycle.
[Received]

Nikkaeunice, 23 Mar. 2024 , 03:19am
Just to set proper expectation there is no contract for T-mobile although we can do an upgrade for you and your partner to change the plan. Justo confirm are you porting in a new number or would you just like a new number?
[Received]

iOS Messages User 7614e, 23 Mar. 2024 , 03:25am
I was just wondering

iOS Messages User 7614e, 23 Mar. 2024 , 03:25am
I still have to talk to my fisnc

Nikkaeunice, 23 Mar. 2024 , 03:26am
We appreciate you for planning to stay with T-mobile! Thank you so much for being a loyal customer to us.
[Received]

Nikkaeunice, 23 Mar. 2024 , 03:27am
No worries! once you have talked to your fiancé you can reach out again and let us know about your decision to further help you out. While I got you here, may I know if there is anything else I can help you with aside from this?  
  
I want to make sure to provide you all the help needed and give you the best here in T-Mobile.
[Received]

[Privately] Khim, 23 Mar. 2024 , 03:34am
Move forward question?
[Sent]

Nikkaeunice, 23 Mar. 2024 , 03:36am
Hi Jose! May I kindly know if you have ay other concerns regarding your bills or plan?
[Received]

iOS Messages User 7614e, 23 Mar. 2024 , 03:52am
Hi yes that will be all

Nikkaeunice, 23 Mar. 2024 , 03:57am
Thank you so much for coming back Jose! Here in T-Mobile we're glad to assist you regarding your bills, you can re-enroll your auto pay using this link:  
  
https://www.t-mobile.com/support/account/autopay  
  
We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day!
[Received]

STEPHEN STOCKDALE

Stephen Stockdale, 23 Mar. 2024 , 03:04am
Hello

Stephen Stockdale, 23 Mar. 2024 , 03:04am
Sorry I had a nap

T-Mobile, 23 Mar. 2024 , 03:04am
Hi there! T-Mobile's Virtual Assistant here! 👋
[Read]

T-Mobile, 23 Mar. 2024 , 03:04am
Let’s work on your request.
[Read]

T-Mobile, 23 Mar. 2024 , 03:04am
In a few words, what would you like to do today?
[Read]

T-Mobile, 23 Mar. 2024 , 03:04am
Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy.
[Read]

Stephen Stockdale, 23 Mar. 2024 , 03:05am
Please we can proceed with the go5g 55 plan

Nikkaeunice, 23 Mar. 2024 , 03:07am
Hi Stephen, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. It seems you have been disconnected with your previous agent. Please allow me some time to read your previous conversation, would that be alright?
[Read]

Stephen Stockdale, 23 Mar. 2024 , 03:15am
Hi

Stephen Stockdale, 23 Mar. 2024 , 03:15am
We can continue from my old conversation

Stephen Stockdale, 23 Mar. 2024 , 03:15am
Are u there

Nikkaeunice, 23 Mar. 2024 , 03:16am
Yes I am still here! please bear with me Stephen!
[Read]

Stephen Stockdale, 23 Mar. 2024 , 03:19am
Ok

Stephen Stockdale, 23 Mar. 2024 , 03:20am
Am waiting

Nikkaeunice, 23 Mar. 2024 , 03:21am
Upon checking here we can upgrade your plan now although it will result a prorated charge added onto your account, if you like since your close date is near we can set up a follow up and upgrade your plan by the 29th to avoid prorated charged, will that be alright with you?
[Read]

Nikkaeunice, 23 Mar. 2024 , 03:28am
Hi Stephen, I am still here I hope you let me help you out with your concern, would you consider the option that I have given you?
[Sent]

Stephen Stockdale, 23 Mar. 2024 , 03:34am
Hello

Stephen Stockdale, 23 Mar. 2024 , 03:35am
Sorry am here

Nikkaeunice, 23 Mar. 2024 , 03:35am
Hi there thank you so much for coming back Stephen! May I please know how would you like to proceed ?
[Read]

Stephen Stockdale, 23 Mar. 2024 , 03:36am
I would like to process with the plan

Nikkaeunice, 23 Mar. 2024 , 03:36am
It will cause you a prorated charge if we upgrade know will that be alright for you?
[Read]

Stephen Stockdale, 23 Mar. 2024 , 03:37am
Can’t u give me a normal plan

Stephen Stockdale, 23 Mar. 2024 , 03:37am
Without a prorated charge

Nikkaeunice, 23 Mar. 2024 , 03:38am
Jut sot provide you with information, every plan will cause a prorated charge when changing within a billing cycle, since your close date is on the 29th we can change your plan by then to avoid prorated charge. Will that be alright?
[Read]

Stephen Stockdale, 23 Mar. 2024 , 03:39am
Ok

Stephen Stockdale, 23 Mar. 2024 , 03:39am
We can continue

Nikkaeunice, 23 Mar. 2024 , 03:40am
Great! then we can upgrade your plan by the 29th and no worries about the new lines we can definitely add it now, shall we proceed with that?
[Read]

Stephen Stockdale, 23 Mar. 2024 , 03:41am
Ok

Stephen Stockdale, 23 Mar. 2024 , 03:41am
Yes

Nikkaeunice, 23 Mar. 2024 , 03:42am
Wonderful! just to confirm what are the lines that you would like to add for the two lines?
[Read]

Nikkaeunice, 23 Mar. 2024 , 03:43am
And the device will be the 2 new iPhone 15 Pro Max Gold colors 256GB, is that correct?
[Read]

Stephen Stockdale, 23 Mar. 2024 , 03:44am
Yes

Stephen Stockdale, 23 Mar. 2024 , 03:44am
That is correct

Stephen Stockdale, 23 Mar. 2024 , 03:44am
And if they is no gold color u can make a silver titanium

Stephen Stockdale, 23 Mar. 2024 , 03:48am
?

Nikkaeunice, 23 Mar. 2024 , 03:48am
Got you on that! the plan for the two lines will be Go5G 55 for $80 w/ AutoPay / $90 Regular. Can i confirm?
[Read]

Stephen Stockdale, 23 Mar. 2024 , 03:48am
Ok

Nikkaeunice, 23 Mar. 2024 , 03:49am
Alright I will process the order now! please stay connected while I do, thank you so much.
[Read]

Stephen Stockdale, 23 Mar. 2024 , 03:50am
Ok

Nikkaeunice, 23 Mar. 2024 , 03:51am
As per the colors Stephen, we only have Black, White, Blue and Natural, which one do you prefer?
[Read]

Stephen Stockdale, 23 Mar. 2024 , 03:51am
White

Stephen Stockdale, 23 Mar. 2024 , 03:51am
Is ok

Stephen Stockdale, 23 Mar. 2024 , 03:53am
U there

Nikkaeunice, 23 Mar. 2024 , 03:54am
Got you on that! white is a great choice!
[Read]

Nikkaeunice, 23 Mar. 2024 , 03:54am
I am still here no worries!
[Read]

Stephen Stockdale, 23 Mar. 2024 , 03:55am
Ok

Nikkaeunice, 23 Mar. 2024 , 03:57am
Thank you so much for your patience Stephen!
[Read]

Stephen Stockdale, 23 Mar. 2024 , 03:58am
Ok

Nikkaeunice, 23 Mar. 2024 , 04:00am
I am still processing your order, It might take a while please bear with me!
[Read]

Stephen Stockdale, 23 Mar. 2024 , 04:00am
Ok

Nikkaeunice, 23 Mar. 2024 , 04:05am
Hi! I am still processing your order, while I am processing your order may I kindly ask do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today?
[Read]

Stephen Stockdale, 23 Mar. 2024 , 04:06am
No concern

Nikkaeunice, 23 Mar. 2024 , 04:11am
Hi Stephen! Thank you so much for your patience with me on this, I have tried processing your add a line for multiple times but it seems that I am having an error on my end since it is requesting that we add a line with you plan upgraded. No worries I will still help you out with processing this order by the 29th where we will also upgrade your plan. Will that be alright?
[Read]

Stephen Stockdale, 23 Mar. 2024 , 04:12am
I think u should just go ahead with the prorated bill

Stephen Stockdale, 23 Mar. 2024 , 04:12am
I can’t wait till the 29th

Nikkaeunice, 23 Mar. 2024 , 04:14am
I got you! I will now process the upgrade for your lines ending:  
  
5031  
1164  
  
from T-mobile Essential 55+ to Go5G 55, can you confirm?
[Read]

Stephen Stockdale, 23 Mar. 2024 , 04:15am
Ok

Stephen Stockdale, 23 Mar. 2024 , 04:16am
Ok

Nikkaeunice, 23 Mar. 2024 , 04:16am
Thank you so much for confirming it for me Stephen!
[Read]

Nikkaeunice, 23 Mar. 2024 , 04:16am
I will process the upgrade now and get your orders for the two additional line, alright?
[Read]

Nikkaeunice, 23 Mar. 2024 , 04:18am
Just to make sure that we are still connected, I am processing the upgrade please wait for me Stephen!
[Read]

Nikkaeunice, 23 Mar. 2024 , 04:22am
Hi! Stephen May I please have your email address for the order?
[Read]

Stephen Stockdale, 23 Mar. 2024 , 04:22am
Hello

Stephen Stockdale, 23 Mar. 2024 , 04:22am
U can send it to garthcharles379@yahoo.com

Nikkaeunice, 23 Mar. 2024 , 04:23am
Got you on that, thank you so much for the information! I am currently processing your request, I kindly ask for you to stay connected.
[Sent]

Stephen Stockdale, 23 Mar. 2024 , 04:25am
Am here

Stephen Stockdale, 23 Mar. 2024 , 04:25am
Please be fast tho

Nikkaeunice, 23 Mar. 2024 , 04:26am
With pleasure! I will make this process as quickly as possible for you, may I please confirm the shipping address?
[Read]

Stephen Stockdale, 23 Mar. 2024 , 04:31am
Hello

Stephen Stockdale, 23 Mar. 2024 , 04:31am
The address on profile

Nikkaeunice, 23 Mar. 2024 , 04:32am
We appreciate you so much for waiting and cooperating with us on this one. I have successfully updated your plans! I will now continue with the add a line for new devices!
[Read]

Stephen Stockdale, 23 Mar. 2024 , 04:32am
Ok

Nikkaeunice, 23 Mar. 2024 , 04:34am
Thank you! can I please confirm if you would like to have protection 360 for your two lines?
[Read]

Stephen Stockdale, 23 Mar. 2024 , 04:34am
No

Nikkaeunice, 23 Mar. 2024 , 04:35am
Got you!!
[Read]

Nikkaeunice, 23 Mar. 2024 , 04:38am
Stephen I will be sending a One time pin on your line ending 5031, can you receive it for me?
[Sent]

Stephen Stockdale, 23 Mar. 2024 , 04:39am
Ok

Nikkaeunice, 23 Mar. 2024 , 04:39am
I have sent it!
[Read]

Nikkaeunice, 23 Mar. 2024 , 04:39am
Can you please paste it here?
[Read]

Stephen Stockdale, 23 Mar. 2024 , 04:40am
Du send it yet

Stephen Stockdale, 23 Mar. 2024 , 04:40am
Did*

Nikkaeunice, 23 Mar. 2024 , 04:41am
Yes I have sent it, were you not able to receive it?
[Read]

Nikkaeunice, 23 Mar. 2024 , 04:43am
Just to give you more information the upfront charge for today will be $238.95 for taxes and fees.
[Read]

Nikkaeunice, 23 Mar. 2024 , 04:44am
Were you able to receive the one time PIN? I can send it again if you like.
[Read]

Stephen Stockdale, 23 Mar. 2024 , 04:44am
Can u rensend

Stephen Stockdale, 23 Mar. 2024 , 04:44am
I can’t see it yet

Stephen Stockdale, 23 Mar. 2024 , 04:44am
Please send a new one

Nikkaeunice, 23 Mar. 2024 , 04:44am
Alright I will! can you confirm if you are looking at line 5031?
[Read]

Stephen Stockdale, 23 Mar. 2024 , 04:45am
Yes

Nikkaeunice, 23 Mar. 2024 , 04:45am
I have sent it again Stephen!
[Read]

Stephen Stockdale, 23 Mar. 2024 , 04:45am
Ok give me a mind

Stephen Stockdale, 23 Mar. 2024 , 04:45am
Mins*

Nikkaeunice, 23 Mar. 2024 , 04:45am
Sure! take your time~
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Nikkaeunice, 23 Mar. 2024 , 04:50am
Hi Stephen! do you prefer if I send it to your email of imazoomieru@yahoo.com ?
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T-Mobile, 23 Mar. 2024 , 05:05am
Click here to access our secure forms: https://t-mo.cc/3qnhf8pzow
[Sent]

Nikkaeunice, 23 Mar. 2024 , 05:09am
Stephen It seems that our call has been dropped thank you so much for answering my call, I will wait for you here and keep the chat open for as long as possible so I can confirm your Payment information to proceed with the order, please stay safe while driving! can you please let me know if you have finished answering?
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Stephen Stockdale, 23 Mar. 2024 , 05:12am
Hello

Stephen Stockdale, 23 Mar. 2024 , 05:13am
U can use my card

Stephen Stockdale, 23 Mar. 2024 , 05:13am
On profile

Stephen Stockdale, 23 Mar. 2024 , 05:13am
For the payment

Nikkaeunice, 23 Mar. 2024 , 05:14am
Hi there! currently we have no way of accessing your payment information since it is a secured form, are you not able to answer the form?
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Nikkaeunice, 23 Mar. 2024 , 05:20am
If you are still driving I can wait for you, I hope that you can focus on the road first because we wouldn't want anything bad happening, If our conversation closed I will call you again, also please answer the payment information through this form so we can proceed, will that be alright?
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T-Mobile, 23 Mar. 2024 , 05:20am
Click here to access our secure forms: https://t-mo.cc/8cz4ba1ujk
[Sent]

Stephen Stockdale, 23 Mar. 2024 , 05:22am
Hello can’t u try to add this to my next bill ?

Stephen Stockdale, 23 Mar. 2024 , 05:27am
Hello

Nikkaeunice, 23 Mar. 2024 , 05:27am
Hi there, the downpayment is the upfront payment for this but the monthly bill will be on your next billing cycle.
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Nikkaeunice, 23 Mar. 2024 , 05:28am
Can I ask if you have seen the secure form?
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Stephen Stockdale, 23 Mar. 2024 , 05:28am
Yes I have seen it

Stephen Stockdale, 23 Mar. 2024 , 05:28am
But I want to know if it’s can be add to my next bill

Stephen Stockdale, 23 Mar. 2024 , 05:28am
Like add to bill payment att does that

Nikkaeunice, 23 Mar. 2024 , 05:30am
Sadly we can't add it to your next billing cycle since it is an upfront payment needed to proceed with the order, the good thing here is once you are able to pay the down payment we can lessen your bill and also proceed with your order, shall we proceed?
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Stephen Stockdale, 23 Mar. 2024 , 05:32am
Ok

Nikkaeunice, 23 Mar. 2024 , 05:32am
Great! can you please kindly answer the form so we can proceed?
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Stephen Stockdale, 23 Mar. 2024 , 05:34am
Give me a while

Stephen Stockdale, 23 Mar. 2024 , 05:34am
To get it done

Nikkaeunice, 23 Mar. 2024 , 05:34am
Sure! please take your time Stephen, do you want me to send the form again?
[Sent]

Nikkaeunice, 23 Mar. 2024 , 05:44am
Please do not mind my message and take your time with answering your form. I will be doing my best to keep the chat active for it to not close, will that be fine?
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Nikkaeunice, 23 Mar. 2024 , 06:04am
Hi! Stephen, Just checking on how you are doing with the form, do you still wish to proceed for the order?
[Sent]

Nikkaeunice, 23 Mar. 2024 , 06:17am
Hi Stephen! If you are having trouble with having the card information, would it be alright if I set up a follow up date and call you back so that we can proceed during your free time?
[Sent]