Laine

spi-lberg@1800flowers.com Inspiro@2025

6960029218

MS Team: Code- 413 592 209 702 06 Pass - td2L4a2s

Absorb - https://customercareverse.myabsorb.com/#/dashboard

Dynamics - https://18fservicecenter.crm.dynamics.com/

AVD - https://client.wvd.microsoft.com/arm/webclient/index.html

MyHr - https://myhr.peoplestrong.com/oneweb/#/home

Chat / Voice Template - https://inspiroinc-my.sharepoint.com/:x:/r/personal/jomari_mangampo_inspiro_com/_layouts/15/Doc.aspx?sourcedoc=%7BFF570B23-2E38-43E8-A324-AA440CC6C1A5%7D&file=UPDATED%20CHAT%20TEMPLATES%20.xlsx&action=default&mobileredirect=true

Email Template - https://inspiroinc-my.sharepoint.com/:x:/r/personal/jomari_mangampo_inspiro_com/_layouts/15/Doc.aspx?sourcedoc=%7B25C51CBB-4FBA-48D7-BC28-5AB5815B68D3%7D&file=HARRY%20AND%20DAVID%20EMAIL%20TEMPLATE.xlsx&action=default&mobileredirect=true

SUFFIX -X for Harry and David -W for Wolferman's Bakery -H for Vital Choice

H&D - https://sites.google.com/view/harryndavid/call-flow

This is the Item Number, with its suffix. Typically, these are: X for Harry and David W for Wolferman's Bakery H for Vital Choice

Code for the Passport Program W-9999XJ

1019 for Harry and David. 1020 for Wolfare. 1031 for Vital's Choice.

KA - 03310 - Resolution guidelines for hierarchy of compensations

Article KA-03505 for additional information.

https://18fservicecenter.crm.dynamics.com/main.aspx?appid=3a2b7a43-1a0a-ef11-9f8a-00224805c3f6&pagetype=entityrecord&etn=msdyn_ocliveworkitem&id=FA21C576-F47E-46BA-8C3E-DB33EDDC6ABA&formid=136b3800-234b-420c-9d8a-458b61cb2263

ROLEPLAY !!

1️⃣ Greeting Agent: "Thank you for calling Harry and David! This is Lorraine — how may I assist you today?"

If customer wants to place an order: Agent: "That’s wonderful — I’d be more than happy to help you place an order today! It’s always exciting to be part of sending something special."

Agent: "May I have your first and last name, and your street address, please?"

Agent: "May I add an email to your account so we can send you a confirmation of the order?"

Okay. Thank you for providing your information.

Agent: Are you ordering for yourself or someone else today?

IF THAT'S ONLY FOR HERSELF SAVE THEN ASK THE CUSTOMER (DO YOU HAVE THE ITEM NUMBER)

(IF THE CUSTOMER SAYS NO CTRL S,

before we procced, can you tell me if you have budget in mind, so I can introduce you to our product

We have here our (NAME OF PRODUCT) priced at (PRICED) are you okay with that?

It has…

We have here our greeting card, would you like to avail? or would you prefer the complementary greeting on the shipping label intead.

FOR CLOSING SPILLS

"May I have your credit card number and expiration date, please? And lastly the 3- or 4-digit security code on your card? Thank you."

AS A THANK YOU FOR CALLING TODAY WE HAVE OUR SWEET, JUICY ROYAL RIVIERA PEARS ON SALE ALONG WITH FREE SHIPPING. THEY ARE EXPERTLY GROWN IN OUR ORCHARDS, HARVESTED GENTLY BY HAND, AND PACKED TO ARRIVE IN PERFECT CONDITION. FROM 39 DOLLARS DOWN TO 30 DOLLARS USD. WOULD YOU LIKE TO GET THIS FOR YOURSELF OR SURPRISE SOMEONE SPECIAL TODAY? (2 LB 12 OZ) REP NOTE: DO A CHARGE ADJUSTMENT TO OVERRIDE SHIPPING CHARGE FOR THIS ITEM.

Closing Agent: "Is there anything else I can help you with today?".

we have successfully validated the payment so Thank you for calling HARRY AND DAVID. We appreciate you, and I’m glad I could help update your order today!"