SALES SCRIPT (Blooming Love Premium Red Roses)

a: Thank you for calling 1-800-Flowers.com! Im your Customer Service Representative for today, My name is Joyce Who do I have the pleasure of assisting today?

(((((((((((((((a: Hi Blaise! Are you calling to place a new order, check an existing one, or see what’s available for a special occasion?))))))))))))

a: That’s wonderful! happy anniversary, for the both of you

a: may i have your name?

a: For this occasion, I have the perfect recommendation our Blooming Love Premium Red Roses. ----They’re one of our most elegant and loved arrangements.

• Gorgeous, long-stem, premium red roses.

161132

a: Would you like to include a beautiful premium card for $5.99, and

• Expertly arranged by our local florists for maximu personalized card message with your flowers?m freshness and presentation.

• Symbolizes deep love, admiration, and passion perfect for making someone feel truly special. I can help you craft the perfect message if you'd like.

a: what a lovely message for your partner

a: Would you like me to go ahead and place the Blooming Love Premium Red Roses in the cart for today’s delivery?

name: recip name: phone number: email: address: 123N MAIN ST, SNOWFLAKE, AZ 885937, US

q's to better assist you

a: May I have the recipient’s full name, exactly as it should appear on the delivery?

a: Thank you! And what is the delivery address, including the street, city, state, and ZIP code?

a: Perfect. And just in case the driver needs to reach them, may I have the recipient’s phone number?

a: And for the order confirmation, can I have your name, phone number, and email address as well?

a: okay got it

1. Upsell Options

To make this gift even more special, many customers choose to add something extra.

Box of premium chocolates

A plush teddy bear

A balloon bundle

Would you like me to add any of these to create a more complete gift experience?

a: oh, excellent idea

q: May I have your credit card number?

q: Great, and also May I have your name exactly as it should appear on the credit card

a: okay allow me to put this call on hold for a minute or two as i finishing your order details

okay thankyou for your patience im already done placing your order

may i review your order just to make sure we will be sending it to the right address

We’re sending the Blooming Love Premium Red Roses to Angelo ilar for delivery on: Dec 8 Your card message reads: happy 1st anniversary my love! i love you always, in all ways, Blaise Your total today is: 95.98

Everything look perfect?

thankyou for doing business with 1800flowers.com, again my name is joyce have a great day.

1. Hello! Thank you for contacting 1-800-Flowers. My name is Anna. How may I assist you today?

2. I’d love to help with that! May I have the recipient’s name, please?

3. Thank you, Joyce. What type of arrangement would you like to send today?

4. Let me check the availability for you… Yes, we currently have red roses in standard, deluxe, and premium sizes. Would you like a specific size?

5. The deluxe arrangement can come with a vase for an added fee. If you prefer, you can also choose a wrapped bouquet without the vase. Which one would you like?

6. Great choice! When would you like the flowers delivered?

7. Yes, we offer same-day delivery depending on the time the order is placed. Morning delivery is available, but there’s a small additional charge. Would you prefer morning delivery?

8. Noted. Do you want to add a card message?

9. Absolutely! I’ll include your note on a simple, elegant card. If the florist needs to substitute any flowers due to availability, is substitution okay?

10. Understood. Same-color substitutions only. Do you know if Christine has any flower allergies we should be careful about?

11. No problem, I’ll make sure no lilies are included. May I have the delivery address?

12. Thank you. Do you have any special delivery instructions? Some customers leave notes like “Please call upon arrival” or “Leave at front desk.”

13. Perfect. Before I finalize—would you like to receive tracking updates via SMS or email?

14. Wonderful. Your order is now placed successfully! You’ll receive a confirmation shortly. Is there anything else you'd like to check? For example, protection plan, delivery photo confirmation, or reminders for future occasions?

15. It is in most areas. I’ll include it for your order at no extra cost.

16. You’re very welcome, Joyce. It’s been a pleasure assisting you. Have a wonderful day!