PNR 26

INVOLUNTARY EXCHANGE - COMPLETED

SKCHG /C1-4 NONREF/NOCHG/BASIC -BG AA

FM M3.40A/XO/3.40A

RM BO TKTG || INVOLUNTARY EXCHANGE RM BO TKTG || UPON CHECKING ON THE RESERVATION RM BO TKTG || UNWANTED SEGMENT WAS ADDED ON THE FLIGHT RM BO TKTG || AA1558 B 13NOV 1 LIMMIA HK5 0730 1330 E* RM BO TKTG || AA1985 B 13NOV 1 MIADCA HK5 1807 2045 E* RM BO TKTG || TRIED TO CALL PASSENGER FIRST TO VERIFY ABOUT THE ADDED SEGMENT | UATC RM BO TKTG || TRIED TO CONTACT AIRLINE TO CONFIRM ABOUT THE ADDED SEGMENT RM BO TKTG || AS PER AIRLINE, THEY ARE THE ONE WHO ADDED THE UNWANTED SEGMENTS RM BO TKTG || AL CONFIRMED THAT FIRST OUTBOUND FLIGHT IS THE CUSTOMERS OPTION | CUX CONFIRMED TO THEM RM BO TKTG || AL ADVISED TO DELETE THE UNWANTED SEGMENT RM BO TKTG || AS PER FOLLOWING AL ADVISED | SEGMENT DELETED RM BO TKTG || LEAVE RESERVATION AS IS RM BO TKTG || QR | NFAT RM BO TKTG || JESSICA | MSH | 0439JL | 27OCT23 RM BO TKTG || S#168626122