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https://customercareverse.myabsorb.com/#/online-course-player/0792e95b-3ef6-4df8-8e2e-02382efaddfa
Article KA-03620
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CYOs, Mix & Match, and Collections Clubs Replacement Rules: CYO / Mix & Match: Replace at header if replacing the entire gift. Or replace at component if replacing only the component. Collection: Must be replaced at the header.
Click Create Refund/Replacement. Select the header or component to replace, as appropriate. Select a reason code then click Send Replacement Item. Click Next. Continue until you reach the Payment Confirmation page. Adjust charges as needed to avoid undue refunds or additional charges.
Click Create Refund/Replacement. On the Add Products to Refund page: Select the club component line to be replaced. Select a Reason code. Click Send Replacement Item. Continue until you reach the Payment Confirmation page. Adjust charges as needed to avoid undue refunds or additional charges.