5544159/5544159-1

DISPUTE ID 5544159/5544159-1. CH disputing 4 Debit UT amounting $19.96 with Google. No claim cancellation. No Merchant Credit found relating to the disputes. As per Penny, Card in possession at time of transactions. PIN memorized. Disputed card ending 8817 is closed. Case decision: Approved. VROL Case #:2283820828,2283820829, 2283820830,2283832037
OVERALL INVESTIGATION: No funding event before the authorization of the disputed transactions. Merchant is normal to the CH. No freezing, unfreezing of the disputed card within the UT timeline. MCO not initiated due to disputed merchant is on the DNC list. Unable to issue CB, due to disputed transactions are below CB threshold and not eligible for bundle CB. RTA: AVS RESULT Z for all disputed transactions. VISA: AVS Result: Z ZIP matches, address does not, for all disputed transactions. There is no enough evidence found to deny the claim. Therefore, error found. Case closed.

🎀🎀🎀🎀🎀🎀🎀🎀🎀🎀🎀🎀🎀🎀🎀🎀🎀🎀🎀🎀🎀🎀🎀🎀 UT TIMELINE: 2022-11-12 to 2022-11-19 TRXN TYPE: Moto 7 Entry Mode 1 Account Number Ending In: 6873 Claim ID:5544159 Dispute Type: Unauthorized transaction Date Error Reported: 2022-11-16 Claim Amount: $4.99

Hi Tequita Hope,

This letter is to inform you that we have made a final determination regarding the claim referenced above.

Based on our investigation, we have concluded that an error occurred. On 2022-11-16, a temporary credit in the amount of $4.99 was posted to your account. This temporary credit is now permanent and any applicable fee(s) have been reversed.

We apologize for any inconvenience this may have caused you, and thank you for being a valued Chime member.

If you have any questions, please contact us at support@chime.com.

Thanks,