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OPENING SPIELS Hello! Thank you for contacting Personalization Mall. My name is Claire. How may I help you today?
Could you please provide your name so I can address you properly.
Could provide the item number or name so I can assist you better?
Could you please verify your full name and the recipient's name?
For me to address you with your concern. May I have your name, please?
Your name is lovely, That's such a beautiful name, You have a nice name,
PRODUCT QUESTIONS I see that you are reaching out to make changes to your recent order. I can help you with that!
May I have your email address and phone number associated with your order?
HOLD I have located your order. Please hold for a moment while I finish reviewing it.
Please hold for a moment while I check that information for you.
I’ll be back with an update shortly. Please hold on for just a moment.
I apologize for the delay. Please allow me to hold this conversation for another 1–2 minutes while I finish my review.
Thank you for patiently waiting.
Thank you for letting me know. Please hold for a moment while I check that information for you.
IDLE
Are you still with me? Do you need any additional assistance today? We are now disconnecting. Thank you for visiting PersonalizationMall.com. Have a great day! CLOSING SPIEL You're welcome. Is there anything else that I can assist you with today?
We truly appreciate your business! Is there anything else I can assist you with today?
Thank you for contacting Personalization Mall. It was my pleasure to assist you today. Please feel free to message us again for any further assistance, and have a good night!
Thank you for contacting Personalization Mall. It was my pleasure to assist you today. Please feel free to message us again for any further assistance, and have a great day!
CX HAVING ISSUES COMPLETING ORDERS ONLINE I'm terribly sorry for the issue you’re experiencing while placing your order online. I'll be happy to help you.
TIME FRAME I understand you're inquiring about our delivery time frame. The delivery time depends on the shipping method you choose. Could you let me know when you'd like your order to arrive? That way, I can recommend the best shipping option for your needs.
STATUS CHECK Thank you for your patience. I see that you are reaching out to check the status of your order. I'll be glad to check that for you!
CANCEL Thank you for your patience. I see that you are reaching out to cancel an order. I'll be glad to check that for you!
PROMOTIONAL DISCOUNT I see that you would like to make a purchase today and are inquiring about a coupon code to apply to your order. I'll be glad to check that for you!
May I kindly ask for the coupon code you applied when placing your order?
For me to check, could you please provide the coupon code you entered? DELIVERY ISSUE - NOT DELIVERED Thank you for your patience. I am so sorry that your order did not arrive to your recipient as scheduled. We value your business and understand you are disappointed. Please allow me to resolve this issue for you.
DELIVERY ISSUE - Late Thank you for your patience. I’m truly sorry that your gift did not arrive as scheduled. This must have been disappointing. We value your business and understand how important it was to you for your gift to arrive on time. Please allow me to help with your concern.
DELIVERY ISSUE - Early Thank you for your patience. I’m so sorry that your gift arrived earlier than your selected delivery date. Please allow me to resolve this for you.
Delivery Issue - Not Delivered but DLC on file Thank you for your patience. I sincerely apologize that you received a delivery confirmation when your order has not been received. We value your business and understand how important it was to you for your gift to arrive on time. Please allow me to resolve this for you.
QUALITY ISSUE Thank you for your patience. I apologize that the product you ordered did not meet your expectations. We value your business and would like to resolve this issue for you.
DELIVERED WRONG Thank you for your patience. Please accept my sincere apologies that you did not receive what you ordered from us. This must have been disappointing. Let me fix this for you.
ORDER CHANGE - CHANGING DELIVERY ADDRESS Thank you for your patience. I see that you are reaching out to change the delivery address on your order. I'll be glad to check that for you!
ORDER CHANGE - PERSONALIZATION Thank you for your patience. I see that you are reaching out to change the personalization on your item. I'll be glad to check that for you!
ORDER CHANGE - PROMO CODE APPLICATION Thank you for your patience. I see that you are reaching out to apply a promotion code on your order. I'll be glad to check that for you!
ORDER CHANGE - CARD MESSAGE Thank you for your patience. I see that you are reaching out about changing the gift message. I can help you with that!
ACKNOWLEDGEMENT I'm sorry for the inconvenience. Let me assist you with your concern.
I’m sorry for having difficulties while placing the order online. I’ll be glad to check that for you.
COUPON I apologize that providing a coupon code is beyond my access. However, you can find coupon codes on our website by typing "COUPON CODES" in the search field, which will give you access to our current codes. When our marketing department launches any promotional or seasonal offers, they can be found on the home page of our website.
MAILING LIST I apologize that providing a coupon code is beyond my access. Please join our mailing list to receive money-saving offers via email. Simply go to the home page of our website and click on the "Join Our Mailing List" icon located at the bottom left of the page. Once you sign up, we will automatically email you a coupon. After your initial coupon, we will continue to send you special offers and discounts regularly. Plus, you will receive new product announcements and free gift-giving tips!
CALL GENERIC
You can reach our toll free Customer Care Department at 1-866-386-8300. Our agents are available to assist you Monday through Friday from 7:00 AM to 9:00 PM as well as Saturday and Sunday, 8:30 AM to 5:00 PM CST. Further details are required to accurately address your issue and assist you promptly.
PMALL Phone number: 1-866-386-8300 Email address: service@personalizationmall.com
CELEBRATIONS PASSPORT 800-961-2036 passportmembership@1800flowers.com
Savings Pass I understand. Since there’s no field to apply the savings pass during checkout, please contact us at service@personalizationmall.com or call 1-866-386-8300. We’ll be happy to verify the savings pass and issue a manual refund for the corresponding amount.
Special characters, and symbols Unfortunately, we cannot guarantee the inclusion of symbols in the personalization of our items. Accents, special characters, and symbols cannot be produced on our products. We are only able to print letters and numbers from the standard English keyboard.
Important Note: While the mobile site may allow emojis to be entered during customization, they will not appear on the final product. Instead, they will be printed as question marks.
AVAILABLE COUPONS:
save10 - $10.00 Off ($50.00 min. Order) save15 - 15.0% Off SAVE35 - 0.0% Off ($35.00 min. order) Applies to sale items as well Valid From: Tue. Sep 16, 2025 to Sun. Sep 21, 2025
PRODUCT REVIEW:
NOT ALLOWED TO ATTACH A PHOTO REVIEW IF THERE IS: Minor, Baby or Infant customer's complete name, recipient's complete name and full address
TERMINOLOGY IN PRODUCT REVIEW PRAISE - Positive Feedback. CUSTOMER SERVICE - Customer Service Issue. SHIPPING - Any concerns about shipping/Manufacture Issue MARKETING - How we market the product/Promote the item. TECHNICAL - Issues encountered with the order. BUYER - The customer is recommending something that we don't have in the website.
For the Reed and Barton “ringing in the season” bell, is that text about “ring bell for…” required? Or when you personalize does that replace the text?
DROP SHIP ITEMS
We regret to inform you that certain items are not eligible for expedited shipping. Products displaying the letter D at the end of their item number are only available for Standard shipping. We sincerely apologize for any inconvenience this might cause.
Hint of the Day - As a gesture of goodwill . . .
We have been asked to no longer use the term - one time courtesy in calls, chats or emails. The canned emails are being updated.
Depending on the situation possible alternatives include: “As a gesture of goodwill…” “We value your relationship with us, so we’re taking care of this for you today…” “We’re happy to help out this time around.” “We recognize this has been inconvenient, and we’re extending a solution to help.” “We want to make things right, so we’re offering this resolution just for today.” “We truly understand how frustrating this must be, and we’re happy to make an exception.” Thanks for your support in this change.
MS TEAMS https://teams.microsoft.com/v2/ LOG IN USER NAME: Pmallcday2601@outlook.com PASSWORD: Pmall@2025
ORDER IMAGES
Blurred/Tinted/Scratches/crop/small letters REQUEST PHOTO NOT OI
Broken/Damage/Cracked