Add/Remove Service

REMOVE:

I understand you're looking to remove a feature from your account. It's important to ensure that this change aligns with your current needs and doesn't impact any benefits you're currently enjoying. Just for documentation, may I ask the reason why you want to remove this feature?

For any changes, I'll guide you through the process to ensure everything is clear and meets your expectations. If you have any questions or need further assistance, feel free to ask.

ADD:

I understand you're looking to add a feature to your account. It's important to ensure that this addition aligns with your current needs and enhances your experience. Just to confirm, you want to add the ________ feature to your account?

Adding a new feature is a great way to customize your plan to better suit your needs. If you have any questions or need further assistance, feel free to ask.