Message Types - ARTICLE KA-03612

Message Types - ARTICLE KA-03612 ASK – A communication such as a question, request for a price change, or providing/asking for status information.

ANS – Response message to an ASK.

CAN – Sent when 1-800-flowers cancels an order with a florist.

CON – Acceptance of a cancellation.

DEN – A decline to the request for cancellation.

HLD – The order is held.

DLC – Delivery confirmation from florist.

DLCA – Indicates the florist made a delivery attempt but was unsuccessful.

DLCF – Delivery confirmation from florist.

DLCU –Delivery confirmation from a vendor.

DLOU – Message from the florist indicating the order is out for delivery. This is not a confirmation of delivery.

RES – Resend order to florist.

DUP – The order has been duplicated.

FED – FedEx status update, such as confirmation of Pick-up or Delivery Confirmation.

FOR – Original florist who was sent the order “passed” the order to another shop to fulfill for a variety of reasons.

FRA – Order has been marked as fraud. DO NOT tell customer the order is marked as fraud. Take no action on this order and provide customer phone # for Purchase Verification (866-521-8029).

NEW – New Order.

NTN – Indicates the package has a new tracking number.

ORDR – Indicates that the order was sent to a vendor via Bloomlink. REP – The order has been replaced.

REJ – Indicates the florist or vendor refused the order and sent the order back to 1-800-Flowers. In most cases, the message will include the reason for the "reject" such as product not available, too late for delivery, or price.