Updated Threshold for Solus

GIG1 = £35.00.

M500 and Volt GIG1 = £33.00

M350 and Volt M500 = £30.00

M250 and Volt M350 = £27.00

M125 and Volt M250 = £24.00

1 Gig £32

OCASTA (DONE) BOOST (DONE) MOOD METER (DONE)

183804801 Rodney with contract

Unresponsive CX upon opening || Follow 5-3-2 || Close conversation || NFAT.

Unresponsive CX in the middle of the presentation || Follow 5-3-2 || Close conversation || NFAT.

Unresponsive CX in the middle of the quick question ||Follow 5-3-2 || Close conversation || NFAT.

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RESOLUTION NOTES: CX accepted the offer || Process new contract. CX declined the offer || leave the account as it is || NFAT. CX will think about the offer || Defer the offer || Leave the account as it is || NFAT.

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Translate in English with grammar correction and make it professional and emphatic removing " "

Reword with human touch "xxxxx"

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Please disregard the previous message, thank you. 😊

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I noticed you have a question from your previous conversation with us. Let me check the details and I'll get back to you shortly. Thank you for your patience! 😊

I noticed that you still need assistance from your previous conversation with us. Let me check the details and I'll get back to you shortly. One moment. 😊

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Thanks for sharing. I used my personal discount on that. We'd love to keep you as one of our customers, but this is the best deal available at the moment. The nearest package based on your budget would be:

For a total of £39 per month on a 24‑month contract, you’d receive 264 Mbps broadband!

Let me know what you think? 😊

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Thanks for patiently waiting. After checking your account, I’ve found the best and most suitable packages available for you right now, and here are the details:

For a total of £87 per month on a 24‑month contract, you’d receive 1130 Mbps broadband, along with 230+ TV channels which include Sky Sports HD and Sky Cinema HD, channels with 11 extra popular Kids channels📺, TNT Sports and Anytime landline service.

Which one do you prefer? 😊

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Got it. Allow me to review your account for the best deal we can offer. One moment please. 😊

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Everything has been arranged for you now. Whilst we're still connected, is there anything else that I can assist you with?😊

Whilst we're still connected, is there anything else that I can assist you with?😊

Is there anything else that I can assist you with?😊

I can see that you shared your email address and mobile number earlier. Can I just confirm if these are still your updated details?

Thank you for confirming. Since you’ve decided to move forward with another provider, I’ll continue with the cancellation request.

Thank you for your patience. I can see that you shared your email address and mobile number with the BOT earlier. Can I just confirm if these are still your updated details?

Thanks for waiting. I can see that you shared your email address and mobile number earlier. Can I just confirm if these are still your updated details?

Hi there, thanks so much for waiting. I'm just taking a look at your account, I'll be back with you ASAP. 😊

Great! Let me just verify the details you provided earlier, one moment please. 😊

That's great! Let me just verify the details you provided earlier, one moment please. 😊

Thanks for clearing the security checks! Please, can you confirm if you or anyone in the household has active sim card with O2?

Thank you for patiently waiting. I see that you are looking to review your package. I’ll be happy to help you out. In addition to that and just to confirm, are you looking to keep the same services or change your package?

Thanks for waiting and I appreciate the information you’ve provided. I see that you are looking to review your package. I’ll be happy to help you out. Just to confirm, are you looking to keep the same services or change your package?

That's great! In the meantime, is there anything else I can assist you with? 😊

Is there anything else that I can assist you with?😊

Thank you for your patience and I appreciate the information you’ve provided. I understand that you are considering to cancel your service. I’ll be happy to assist you. Whilst your with me let me quickly check your options before making a final decision. By the way, just to confirm, are you looking to keep the same services or change your package?

I appreciate the information you’ve provided and I understand that you are considering to switch to a new provider. Just to confirm, are you looking to keep the same services or change your package?

Thanks for waiting and providing information. I understand that you are considering to cancel. I’ll be happy to assist you. Whilst your with me let me quickly check your options before making a final decision.

I understand. Kindly give me a minute to look into that for you. Another thing is can you please confirm if you or anyone in the household has active sim card with O2?

Fab! Kindly give me a minute to look into that for you. Another thing is can you please confirm if you or anyone in the household has active sim card with O2?

Can you please confirm if you or anyone in the household has active sim card with O2?

Thank you for waiting. Can you please confirm if you or anyone in the household has active sim card with O2?

Thanks for sharing and providing information. I understand that you are considering to cancel. I’ll be happy to assist you. Whilst your with me let me quickly check your options before making a final decision.

Thanks for sharing and providing information. I understand that you are considering to switch to a new provider. I’ll be happy to assist you. Whilst your with me let me quickly check your options before making a final decision.

Thank you for confirming. Since you’ve decided to move forward with cancelling your service/s, I’ll continue with the cancellation request. One moment please.

Thank you for sharing. I am already looking at the offers. By the way, is there anything else you'd like to keep or maybe change in your package? Tell me what you have in mind, and I might be able to adjust things so the offer fits you even better.

Thanks providing information. I see that you are looking to review your package. I’ll be happy to help you out. Kindly give me a minute to look into that for you.

Hi there, thanks so much for waiting. I'm just taking a look at your account, I'll be back with you ASAP. 😊

Could you please provide your preferred mobile number and email address so we can update our systems and have the most up-to-date contact details for you?

Could you please provide your mobile number and email address registered on the account so we can pull out the account details for you?

Could you please provide your post code and address so we can pull out the account details for you?

Incoming Chat. Click here to open the contact control panel now.

I can see that you shared your email address and mobile number earlier. Can I just confirm if these are still your updated details?

Just give me a minute while I process this. Thank you. 😊 I need few more minutes to look into this. Please bear with me. 🙂 Please stay online as I process this for you.😊 Please bear with me whilst I process your request.

Just give me a second whilst I look into what I can offer you. 🙂 One moment please, I'm still looking for a deal. 🙂 Please bear with me whilst I check the best deal for you. 🙂

I understand. Upon checking your account, we’ve noticed that you are currently getting significant savings with your package. 😊 Considering the 1 months left on your contract, we highly recommend keeping your current package as is so you can take full advantage of the discounts. Do you want to consider the above options or shall we leave it as is?

Notes :

Offer 2 options || Volt || for 24 months contract ||

Offer 2 options || Volt with sim and non sim regular || for 24 months contract || cx decline

Offer 2 options || Volt with sim and non sim regular || for 24 months contract || cx decline and offer the option 3 with Messenger TOOLKIT ||

Offer 2 options || Volt with sim and non sim regular || for 24 months contract || cx decline and proceed with 30 days disco

Thanks for sharing me that. For the option 2 it would be a Volt package and it comes with Virgin Media

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Offer 2 options || Volt with OB Toolkit Discount Used || Unresponsive CX in the middle of the presentation || Follow 5-5-5 || Close conversation || NFAT.

======================================= I understand that you wanted to get the same deal on the website. The offers you see online are for new customers as we want them to try our services just like you when you first joined. Though as an existing customer, what I've offer to you is the best deal at the moment.