ACCOUNT FLOWS 
P2P($ WHEELS)
UBER EATS 
UBER LOGISTICS 
UBER BLACK (HIGH END)


PRODUCTS 
UBER X
UBER XL 
UBER BLACK 
UBER XSHARE
UBER GREEN 
UBER COMFORT 
UBER CONNECT 

ACCOUNT STATUS 
ACTIVE
APPLIED (US)
INTERVIEWED(CANADA)
WAITLISTED
WAITLISTED AUTO REACTIVATION 
REJECTED 



ACTIVE 
ACCOUNT IS FUNCTIONAL, DRIVER/ DELIVERY PERSON IS ALL SET TO DRIVE
ALL THE REQUIRED DOCUMENTS ARE SUBMITTED AND APPROVED
BACKGROUND CHECK IS PASSED 
AT LEAST ONE VEHICLE IS ACTIVE FOR USE 


APPLIED/ ITERVIEWED 
ACCOUNT IS NEWLY CREATED 
REQUIRED DOCUMENTS ARE STILL MISSING ONDRIVER ONBOARDING STATUS IN BLISS
BACKGROUND CHECK STATUS IS NOT SUBMITTED
APPLIED US DRIVERS/ INTERVIEWED = CANADA 

WAITLISTED 
ACCOUNT IS TEMPORARILY ONHOLD/ UNAVAILABLE  DUE TO FRAUD OR SAFETY
HAS RECENT OR PRESENT INVESTIGATION BEING HANDLED ON THE ACCOUNT 
NEED TO CHECK ACCOUNT NOTES/ RECENT CONTACTS FOR DETAILS 


WAITLISTED AUTO REACTIVATION 
EITHER ONE OR MORE REAQUIRED DOCUMENT HAS AN ISUUE 
NO ACTIVE VEHICLE ON THE ACCOUNT 
BACKGROUND CHECK STATUS IS PENDING 
ACCOUNT HAS NO RECENT/ CURRENT INVESTIGATION OR REVIEW 

WAITLISTED 
ACCOUNT IS TEMPORARY ON HOLD / UNAVAILABLE DUE TO FRAUD OR SAFETY 
HAS RECENT PRESENT INVESTIGATION BEING HANDLED ON THE ACCOUNT 
NEED TO CHECK ACCOUNT NOTES/ RECENT CONTACTS FOR DETAILS 

REJECTED 
ACCOUNT HAS BEEN DEACTIVATED DUE TO FRAUD OR SAFETY 
CAN BE CLASSIFIED AS TEMPORARY/ PERMANENT 
NEED TO CHECK ACCOUNT NOTES/ RECENT CONTACTS FOR DETAILS 
IF ACCOUNTS LOCK IS PRESENT, ALL RELATED USER ACCOUNT WILL NO LONGER BECOME AVAILABLE

3 CORE ACCOUNT RELATED ISSUES 
ACCOUNT ACTIVE 
ACCOUNT INACTIVE 
PROFILE

ACCOUNT ACTRIVE ISSUES 
UNABLE TO GO ONLINE 
NOT GETTING TRIP REQUEST/ AIRPORT REQUEST 
DOCUMENT STATUS CHECK 
VEHICLE REQUIREMENT 
VEHICLE TRIP TYPE (PRODUCTS)
SWITCH CITY/FLOW 
LOYALTY PROGRAMS

HANDLING ACCOUNTS ACTIVE ISSUES
CHECK THE MOST RECENT TRIP
VERIFY THE CITY THE DRIVER WANTS TO DRIVE
ASK FOR ERROR MESSAGE 
CHECK DRIVER ONBOARDING AND DOCUMENT SECTION 
HARD ONLINE BLOCKERS 
ASK TO DO BASIC TROUBLESHOOTING STEPS


ACCOUNT INACTIVE ISSUES 
DEACTIVED DUE TO LOW RATINGS 
DOCUMENT FRAUD 
REAL TIME ID CHECK 
SAFETY OR IRT RELATED CONCERN 
BACKGROUND CHECK 

HANDLING ACCOUNT INACTIVE 
CHECK STATUS ACTIVITY IN BLISS DATE
CHECK THE DRIVER NOTES/ RELATED CONTACTS 
CHECK THE KNOWLEDGE BASE (ACCOUNT INACTIVE 
PROVIDE RESOLUTION

PROFILE RELATED ISSUES 
UNABLE TO SIGN IN 
UPDATE ACCOUNT INFORMATION 
DRIVER RATINGS 
CONFIRMATION AND CANCELLATION RATES 
DUPLICATE ACCOUNTS 

HANDLING PROFILE
ASK FOR THE EMAIL ADDRESS TO VERIFY THE ACCOUNT THE DRIVER IS CURRENTLY USING 
CHECK ACCOUNT FLAGS 
LOOK FOR DUPLICATE ACCOUNTS
DOUBLE CHECK DRIVERS LICENSE FOR PERSONAL ACCOUNT INFORMATION

DRIVER REQUIREMENTS 
LICENSE 
CAR REGISTRATION 
INSURANCE 
INSPECTION