ALJA: Thank you for calling Harry and David my name is ALJA how can i help you today.

CX: Can I change the address please?

ALJA: No worries since you got me on the line ill be more than happy to help you.

ALJA: May I know the order number please? ( pagtawag ni customer)

CX: 9980-7208-2278-3

ALJA: Just to confirm, this is your order number (ulitin ang order number), right?

CX: Yes

ALJA: (CONFIRMATION (There is already information) 
  
ALJA: Just  to confirm the phone number is 124654809. Is still the phone number your using right now?

CX: Yes!

ALJA: Awesome! Am I speaking with Barbara Smith?

CX: Yes!

ALJA: Great! Is your billing address on the account is1920 Stirling Rd, Dania Beach, FL 33004?

CX: Yes!

ALJA:Alright! And just to confirm you want to change this billing address on your account right?

CX: Yes!

ALJA: I got you! Let me go ahead and change the billing address for you! Can I have the new one?

CX: It’s 68340 Overseas Highway, Long Key, Florida 33001

ALJA: Alrighty, let me change it now! Just to confirm this is your new billing address and let me spell it for you 68340 Overseas Highway, Long Key, Florida 33001, is this correct?

CX: Yes

ALJA: Fantastic! Can I place this call on hold for 1-2 minutes while I’m processing this for you!

CX: Sure!

ALJA: Thank you so much for staying on the line. There you go I already change the billing address on your account. Is there anything else I can help you with?

CX: No, thank you!

ALJA: Great! Thank you for calling in today, before you disconnect the call, just want you to know that you are qualify for our [royal riviera pears], which is on sale for a limited time. It's a great value at only [39.99]—a savings of [$10]! Would you like this for yourself or someone else?

CX: No

ALJA: No worries! So once again my name is Alja. Thank you for shopping with [harry and david]. It's been a pleasure speaking with you today, have a wonderful day! Bye for now!