I really appreciate you for being with us for more than 3 years, your faith in us really matters to us. We cherish every bit of it I wish you would appreciate our genuine efforts to help you and you would remember me and T-Mobile for this sweet experience. Customer, you were awesome throughout the chat. We greatly appreciate your messaging in so we could help you out. Remember that you're a VIP customer for us here at T-Mobile. 🙏 hope that I was able to turn around your experience by the service that I provided you today, CX. Your faith in us really matters and we cherish every bit of it. My pleasure! I am happy that I was able to assist such an amazing customer like you. We hope we can count on you to share your T-Mobile experience with your loved ones. ☺️ RAPPORT FOR MILITARY/ FIRST RESPONDER: I'm honored to be chatting with a police officer. Thank you for your service. You deserve to be treated with the best service. Aside from being our VIP customer for 3+ years, you are also a police officer and we know how difficult that job is protecting us. Indeed it requires passion to have a job like yours, and thank you for your bravery protecting us. Oh we are really happy to hear that, it is for customers like you that we are really doing our best. Knowing you are happy with the experience pays it all off. This is everything for us! We should be the one thanking you for being such an understanding and patient customer. I hope every customer is like you! Please stay awesome! I hope it's smooth sailing for you from here on out. We want you to love T-Mobile and always have the best customer service experiences. You're the best! All right. Thanks for being this easy to work with. I highly appreciate all of your efforts. How I wish all of our customers are as understanding as you. Please keep being this awesome. In behalf of T-Mobile, we know that you took the time today to chat us regarding this concern and we really appreciate and value you for giving us your time. Life can't wait but we can! If you may need further assistance, please feel free to let us know. I know that billing concerns are not good, especially when it comes to extra charges. No worries, I got you! We will clear this right up! Truly grateful for your patience and kindest understanding. Cool! I can't thank you enough for being so thoughtful on working this with us and being so kind for spending your time with us here at messaging. I deeply thank you for the kind cooperation and patience. Much appreciated. T-Mobile is committed to provide excellent help! In that regard, let me get this taken cared for you right away! I see you have been an EPIC member of T-Mobile family for the past 15+ years and that's fantastic! I want you to know that we really love having you and your wonderful family around. You've been with T-Mobile longer than I am. More of a reason we will not give it a single thought to help you in all ways. We are part of T-Mobile and I hope that whenever you think about T-Mobile, you will always think about your conversation with us. Thank you in giving us a chance to get this taken cared for you as T-Mobile will always be happy to know that our customers able to enjoy our services by getting them a line that can maximize their devices. For we in T-Mobile appreciate sincerely in trying your best to catch up on the bill. THANK YOU SPIELS 📌I appreciate your patience! 📌Thank you for patiently waiting. 📌I appreciate your efforts with me. 📌Thanks for your understanding and patience. 📌Thank you so much! 📌I appreciate that 📌I appreciate your kindness 📌Thanks for your support 📌That's so kind of you! 📌I thank you most warmly! 📌I owe you one 📌Thank you for your patience! 📌It's very kind of you! 📌This means a lot to me 📌Thanks a ton! 📌How can I ever possibly thank you! 📌Grateful for your patience! 📌Thanks a lot! ----------------- Welcome SPIELS 📌You're very much welcome! 📌All for you! 📌Glad to help! 📌 The pleasure is all mine! 📌Glad that I could be of assistance 📌 It's my duty! 📌Anything for an amazing customer like you! 📌Anything to make you happy! 📌I'm happy to help such an amazing customer like you! 📌No big deal! 📌Sure thing! 📌Don't mention it! HOLD TIME 📌Please bear with me a little more. I am checking all the details here further. 📌Your patience is highly appreciated. 📌 I'm still checking your account overview here. I will keep you updated and will let you know if I still need some information. Thank you for your patience, Ben. 📌 By the way, as I check here, may I know how's your day going on so far? Hope you're doing great! All for you! We are always aiming for perfection here so we wanted to ensure you enjoy everything here at T-Mobile. To make sure I make the journey best with us. May I know how it is going with us in T-Mobile? Oh, I'm glad that everything is all good so far! We want to ensure that you're confident when reaching out to us knowing that your concerns will be handled. We hope we can count on you to share your T-Mobile experience with your loved ones. To make sure I make the journey best with us. May I know how it is going with us in T-Mobile? MGA PANG EME EME: I wish you would appreciate our genuine efforts to help you and you would remember me and T-Mobile for this sweet experience.😊 I truly hope that your experience with me will override your past experience and make your overall experience good with T-Mobile because I believe good things always stays long Miko, before i let you go, i would like a quick time to thank you for giving us your valuable time and trusting us with your business. Customer, i would want to say, you are extremely cooperative and i am amazed how fast we were able to resolve your concern.. I really want to appreciate you for being with us for more than 8 years, your faith in us really matters to us. We cherish every bit of it 😊 I understand the impact this had on your experience and with that, I am committed to provide a sweep resolution. I will feel bad to myself if we end the conversation without turning the experience into a positive one. As you have been with us for 5+ years and we cherish it. I would love to at least redeem myself in assisting you in every possible way. Would there be at least something that I can do to make your I indeed see here that you have been an EPIC member of Sprint family for the past 17+ years and that's fantastic! Now that you are part of us, I want you to know that we really love having you and your wonderful family around. TEMP check - While I got you here and to make sure I make the journey best with us. May I know how is it going with us in T-Mobile? - Oh, I'm glad that everything is all good so far! We want to ensure that you're confident when reaching out to us knowing that your concerns will be handled. We hope we can count on you to share your T-Mobile experience with your loved ones. MOVE FORWARD = Pre Close chats: Oh, really, anything for you! I am just as happy we are able to sort this out together! You've been awesome, it actually didn't feel like working with you. Hope I could bump into you here again on messaging! If perhaps you need help with anything further, please do not hesitate to let me know okay? After all the wait time, I want to make sure you get all the help that you need today and you are getting the best out of your T-Mobile services. Anything I could possibly address for you? We promise to always deliver our valued customers like you the best experience and thank you for being the best part of T-Mobile. As a courtesy, we will temporarily restore your service and just want to set proper expectation that we don't know until when the service will stay up and running. In addition to this one, there's a $20+ restoration fee per line that will be added to the bill. Okay?