Self Service

Add data pass APP

1. Access the T-Mobile app on your device.
2. Select ACCOUNT, then select ADD-ONS next to the Primary Account Holder's line.
3. Choose Manage Data & Add-ons.
4. Select the check box next to the pass you want to add.
5. Select Continue, then select Change Date to chose a start date for your pass. If you don't select a date, it will start immediately.
6. Select Agree & Submit.

WEBSITE

1. Log in to your T-Mobile account to add a data pass.
2. Expand + the line you wish to add the data pass to.
3. Select Manage Data & Add-Ons under that line.
4. Select the desired data pass from list and select Continue.
5. Choose a date for the data pass to start. If you don't select a date, it will start immediately.
6. Select Agree & Submit.

Check Usage APP

1. Log in to T Life / T-Mobile app.
2. Select the Manage Tab.
3. For the line you wish to view usage for, in the People section, select Data Used.
4. On the Line Usage page, continue with the current bill cycle or select the drop down to view usage for a different bill cycle.
5. Select the tab for the usage information needed. The available tabs are: -Data -Calls -Messages

WEBSITE

1. Log in to My T-Mobile
2. Select Usage on the top navigation to see Usage Overview.
3. Select the arrow to view the desired categories usage by line -Data -International Data -Messages -Calls -Data Pass
4. Select the line you want to view detailed line usage for Data, Messages, and Calls -Tap different monthly usage bars to view that month’s usage cycle. The last 3 cycles and the current usage cycle will be selectable.
5. Select a column detail title to sort the usage list by that detail.

Set Up line permission APP 1.Log in to the T-Mobile/ T Life app. 2.Tap "Manage." 3.Scroll down & Tap "Manage Authorized Users." 4.Tap "User Roles." 5.Select the line you are trying to update. 6.Select the Permissions level you want assign 7.Make appropriate changes and tap "Save changes."

WEBSITE

1. As the primary account holder, log in to your account on My T-Mobile.com
2. Select "My account" at the top right, then select "Profile."
3. Select "User Roles."
4. Select the line of service you want to edit.
5. Select the line you wish to change.
6. Select the Permissions level you want assign
7. Make appropriate changes and select Save.

Port-out Pin If you have a personal account, you will need to generate a Temporary Port Out PIN to move your phone number from T-Mobile. Use the steps below to generate your PIN, then provide it to your new service provider.

Only the Primary Account Holder will be able to generate a Temporary Port Out PIN.

App 1.Access the T-Mobile or T Life app on your device. 2.Select Manage, then choose a line. 3.Choose All Account Settings > Line Settings > Request a transfer PIN. 4.Follow the on-screen directions.

WEBSITE

1. Log in to T-Mobile.com.
2. In the top right corner, select My Account or your name.
3. Choose Profile, then select Line Settings.
4. Select Request a transfer PIN, then select Get a transfer PIN
5. Follow the on-screen directions

Pay Bill

APP

1. Log in to the T Life / T-Mobile app.
2. Select the Manage tab.
3. Select Make a payment.
4. Select Total balance or Other amount.
5. Choose the date to make the payment. Select Edit to change the date.
6. Select a Saved payment method. -To add a new payment method select Edit next to a saved payment method.
7. Select Pay to process your payment.

WEBSITE

1. Go to My T-Mobile and log in to your account.
2. Click BILL.
3. Click Pay Now.

Pay As Guest 1.Go to My T-Mobile. 2.Click Pay as a Guest - No Login Required. 3.Depending on which bill you'd like to pay for, choose T-Mobile or Sprint. 4.Enter the mobile number or the account number you would like to make a payment for. 5.Tap the 'I am not a robot' checkbox or answer the security challenge (i.e., tap image boxes that contain the descriptions). 6.Click Next. 7.Enter the payment amount and payment method details. 8.Click Agree & Submit 9.The account holder will receive an automatic SMS notification of payment and email receipt if selected during the process

EIP Payment

1. Log in to the T Life / T-Mobile app.
2. Select the Manage Tab.
3. Select Make a payment.
4. Scroll down to the Device section and select Manage all.
5. Select the desired device.
6. Scroll down to the financing card.
7. Select Make a payment.
8. Verify the device you are submitting a payment for.
9. Select or enter the desired payment method to use for the EIP payment.
10. Select Agree & Submit.

Upgrade// APP

1. Log in to T Life / T-Mobile app.
2. Select the Shop tab.
3. Select Upgrade your device.
4. View and select the device you want to upgrade to.
5. Select the desired color and memory variant / size.
6. Scroll down to Upgrade for (Customer / User name) and select Edit to choose between upgrade or add-a-line transaction.
7. Scroll down and select Verify Trade-in Device. -The system will default to the device the you are using on the network. You may choose to trade in this device, select a different device or skip trade-in.
8. Choose monthly payment option.
9. Select Add to Cart. -You will be presented with accessory options. You may scroll down to view accessory categories and scroll across to view products in those categories. Select the desired accessory and accessory payment option, and select Add to Cart. -If you do not wish to purchase accessories, scroll to the bottom of the accessory product page and select Continue to Cart.
10. On the cart review page, review the promotion details (if applicable), estimated ship dates and order details.
11. Select Checkout.
12. Select the shipping method and confirm the ship-to address and select Next.
13. Enter and verify payment details and billing address.
14. Select Continue to Review order.
15. Scroll through the Review Order screen, review and select the T&Cs agreement box.
16. Select Continue to Finance Agreement.
17. On the Disclosures and Finance Agreements page, review and approve the consent to use electronic records and signatures and agree to the Equipment Installment Plan.
18. Select Agree & Submit Order to complete the order