Shared note

C: I just want the new customer offer, if I can't have if from you, can I disconnect and re-sign up or assign up in someone else's name?

A: Yes, you may do so, please be reminded that disconnection of the current services requires 30days notice and can re-apply 30days after the disconnection that will lead on the hassle of swapping of equipment's and will be leaving you without services. And since deals may differ time to time then no guarantee if that deal you are looking for will still be available.

===================================================

If Customer is still in contract but wants to Disconnect

After examining your account, we have noticed that you are currently enjoying significant savings with your package. Given the remaining months and days on your contract, we highly recommend that you maintain your current package to take full advantage of these discounts. Changing your package at this point could lead to an increase in your monthly service charges. While I would like to assist you further with your concerns today, the discounts currently applied to your account are still active, and any new offers may not provide substantial savings. I apologize for not being able to offer more help today, as we can only apply the maximum discounts for the next time frame of the contract. Typically, new offers and promotions are available either a month before your contract ends or shortly after it expires, ensuring you receive the best value for your subscription.

I appreciate your viewpoint on this issue. Nonetheless, I can only provide the options that are presently available to me. While I am willing to assist further, our capabilities are restricted to what is listed in our system, as each account functions within its own hierarchy concerning package availability.

================================================

CX COMAPRING NEW DEAL WITH THE NEW CX

I appreciate you bringing this to our attention XXXX, The one you saw on the website is available for the new customers only, And to add that the Sales Department are offering that one to our new Customers not us. So as much as we want to match the price I would love to but I already told you a while back that I used my already my personal Discounts to give you a cheaper package.

I understand that you wanted to get the same deal on the website. The offers you see online are for new customers as we want them to try our services just like you when you first joined. Though as an existing customer, I can review your current package and see what's available for you.