Change Address I understand that you would like to update your order's shipping address. Let me look into this for you and assist you from here. ///////////////////////////////////////////////////////////////////////////////////////////////////////////////// Add/Remove/Change Items I understand that you would like to (add, remove, change size/color). Let me look into this for you and assist you from here. NOTE: Review the information sent to Simone before acknowledging and be specific with the acknowledgement. Ex: I understand that you would like to change the size of the item you ordered Let me look into this for you and assist you from here. /////////////////////////////////////////////////////////////////////////////////////////////////////////////////