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1 MULTIPLE TOUCH ASSISTED BY SUP ID 15247WORKING ON ANS QUE//CHICAGO MDC DNC "ANY UPDATE?? BY CLARISSA V. MAS NO 01922374// UPON CHECKING THE NOTES THE PREVIOUS AGENT ALREADY PROCESSED A FULL REFUND/SEND CAN TO THE SHOP//DELETING THIS MESSAGE ON QUE WITH SUP ID 15247

2 WORKING ON ANS QUE//A BOUQUET FLORIST LLC "agnes wrote: min value is 69.99 floral embrace no vase, wrapped//APPROVED PRICE CHANGE AND SENT MESSAGE TO THE SHOP

3 WORKING ON ANS QUE//JAP FLOWER CORP "The recipient is not answering. We cannot enter the residence without authorization. We will try again on Monday. Thank you. //CALLED THE CUSTOMER WITH SUP ID 15247 ROUTED TO VOICE MAIL//SENT MESSAGE TO THE SHOP THAT WE ARE STILL GATHERING INFORMATION.

4 MULTIPLE TOUCHES ASSISTED BY SUP ID 15247//WORKING ON ANS QUE//WESTCHESTER NY LFC DNC "ON HOLD by: MAS No 00705857//CALLED THE CUSTOMER WITH SUP ID 15247 BUT THERE'S NO CALLER ON THE OTHER LINE//SENT MESSAGE TO THE SHOP THAT WE ARE STILL GATHERING INFORMATION WITH SUP ID 15247

5 WORKING ON ASK QUE//HARRYS FAMOUS FLOWERS P "WE NEED THE NAME OF WHO THE ROOM IS UNDER ASAP by: jessie l. MAS No 10882520//CALLED THE CUSTOMER WITH SUP ID 15247 ROUTED TO VOICE MAIL SENT MESSAGE TO THE SHOP THAT WE ARE STILL GATHERING INFORMATION.

6 WORKING ON ASK QUE//THE FLOWER BUCKET "CHRISTIAN wrote: PLEASE SEND US A CANCEL MESSAGE, WE DO NOT DELIVER TO THIS ZIPCODE//CALLED THE CUSTOMER WITH SUP ID 15247 INFORM HER ABOUT THE STATUS OF THE ORDER//OFFER A PRODUCT DELIVERD IN A GIFT BOX FIRST SHE AGREED BUT WE CAN'T PROCESS TO DELIVER IT AT FUNERAL HOMES AND SAID SHE WANT A FULL REFUND//PROCESSED FULL REFUND AND SEND CAN TO THE LOCAL SHOP WITH SUP ID 15247// DELETING THIS MESSAGE ON QUE WITH SUP ID 15247

7 WORKING ON ASK QUE//GENUARDI FLORIST P "JO wrote: we are closed the week of 12-29-1-4. can do the following week or cancel//CALLED THE CUSTOMER WITH SUP ID 15247//INFORMED HER ABOUT THE STATUS OF HER ORDER AND OFFER A REDELIVERY AT NO ADDITIONAL COST AND SHE AGREED AND INFORM HER ABOUT THE NEW DELIVERY DATE AND SHE AGREED ALSO GIVE THE NEW ORDER NUMBER AND ASK IF CAN REFUND THE SHIPPING CHARGE//PROCESSED REDELIVERY AND PARTIAL REFUND//CSI CLOSED.

8 *** THIRD TOUCH ASSISTED BY SUP ID 15247WORKING ON ASK QUE//TAMPA/LFC "THIS WAS SENT TO US WELL PAST THE CUTOFF AND AFTER WE WERE ALREADY CLOSED. WE CAN DELIVER TODAY, BUT PLEASE CONTACT YOUR CUSTOMER TO GET PERMISSION TO DO SO. ORDER ON HOLD by: MAS No 50762751//CALLED THE CUSTOMER WITH SUP ID 15247 INFORMED HIM ABOUT THE STATUS OF HIS ORDER AND ASKED FOR APPROVAL TO DELIVER IT TODAY AND HE AGREED//SENT MESSAGE TO THE SHOP TO PROCEED WITH THE DELIVERY WIT HSUP ID 15247

9 WORKING ON ANS QUE//ROMA FLORIST AND GREEN HOUSE " ROMA WROTE: $12 MORE FOR SANDAY DELIVERY//APPROVED PRICE CHANGE ASSISTED BY SUP ID 15247 SEND MESSAGE TO THE SHOP.

10 WORKING ON ANS QUE// ROMA FLORIST " PAM WROTE: NEED $12 MOR FOR DELIVERY ON SANDAY//APPROVED PRICE CHANGE ASSISTED BY SUP ID 15247 SEND MESSAGE TO THE SHOP.

11 WORKING ON ANS QEU// ROMA FLORIST AND GREENHOUSE "PAM WROTE: NEED $12 MOR FOR DELIVERY ON SANDAY//APPROVED PRICE CHANGE ASSISTED BY SUP ID 15247 SEND MESSAGE TO THE SHOP.

12 WORKING ON ANS QEU// ROMA FLORIST "ROMA WROTE: $12 MORE FOR SANDAY DELIVERY//APPROVED PRICE CHANGE ASSISTED BY SUP ID 15247 SEND MESSAGE TO THE SHOP.

  1. WORKING ON ANS QUE// HYACINTH HOUSE " JORDAN WROTE: WE NEED 109.99 TOTAL//APPROVED PRICE CHANGE ASSISTED BY SUP ID 15247 SEND MESSAGE TO THE SHOP.

14 WORKING ON ASK QUE//1-800-FLOWERS MESA DNC "hello, please remove the dispute as this order was received too late to fulfill its delivery yesterday. we will proceed with delivery today. thank you,em // CALLED THE CUSTOMER WITH SUP ID 15247 ROUTED TO VOICE MAIL LEAVE DETAILED MESSAGE AND SENT MESSAGE TO THE FLORIST THAT WE ARE STILL GATHERING INFORMATION.

15 WORKING ON ASK QUE //1-800 FLOWERS FRENCH BOUQUET "hello, i apologize but this order cannot be delivered as the original order was successfully delivered.jg//UPON CHECKING THE ORIGINAL ORDER THE PHOTO IS USEFUL BUT INVALID// CALLED THE CUSTOMER WITH SUP ID 15247 ROUTED TO VOICE MAIL LEAVE DETAILED MESSAGE AND SENT MESSAGE TO THE FLORIST THAT WE ARE STILL GATHERING INFORMATION.

16 WORKING ON ASK QUE//HYACINTH HOUSE " JORDAN WROTE: WE NEED 80.00 TOTAL//APPROVED PRICE CHANGE ASSISTED BY SUP ID 15247 SEND MESSAGE TO THE SHOP.

17 WORKING ON ASK QUE// FLOWERS OF CHARLOTTE P " KINDLY PROVIDE $8.00 REDELIVERY FEE. NEW TOTAL $57.99. PLEASE SEND IN PROPER PRICE CHANGE FORMAT. THANK YOU. BY .MAS NO: 00826775//APPROVED PRICE CHANGE ASSISTED BY SUP ID 15247 SEND MESSAGE TO THE SHOP.

18 WORKING ON ASK QUE//1-800-FLOWERS GLENDALE DNC " 01SM WROTE: HI COWORKERS WE DON'T HAVE COMPONE OF COOKIE JAR, DO YOU LIKE ME TO SUBSTITUTE FOR A CLEAR CYLINDER THANK YOU. // CALLED THE CUSTOMER WITH SUP ID 15247 INFORM HIM BUT HE DECLINED THE SUBSTITUTION//UPON CHECKING THE ORDER. IT IS STILL SCHEDULED FOR TODAY DELIVERY. CHECK ON WIR FOUND NEW SHOP CREATIVE FLOWERS N DECOR INC. SEND CANCEL MESSAGE TO THE ORIGINAL SHOP AND TRANSMIT THE ORDER TO THE NEW SHOP. DELETING MESSAGE ON QUE WITH SUP ID 15247

19 WORKING ON ASK QUE//SAFEWAY FLORAL #1473 " Delivery was attempted please approve $10 additional for redelivery thank you.//CHECKED THE ORDER AND APPROVED PRICE CHANGE ASSISTED BY SUP ID 15247 SEND MESSAGE TO THE SHOP.

  1. WORKING ON ANS QEU// ROMA FLORIST "PAM WROTE: $12 MOR FOR DELIVERY IN SANDAY//APPROVED PRICE CHANGE ASSISTED BY SUP ID 15247 SEND MESSAGE TO THE SHOP.

21 MULTIPLE TOUCHES ASSISTED BY SUP ID 15247WORKING ON ANS QUE//CHICAGO MDC DNC "PLEASE PROVIDE US A HOME ADDRESS OR ADVISE WHEN THE PATIENT GETS A REGULAR ROOM SO WE CAND ELIVER, THANKS by: nadia a. MAS No 01922664//CALLED THE CUSTOMER WITH SUP ID 15247//INFORMED HER ABOUT THE LOCAL SHOP NEEDED AND SHE PROVIDED THE INFORMATION//SENT MESSAGE TO THE SHOP.

22 *** THIRD TOUCH ASSISTED BY SUP ID 15247//WORKING ON ASK QUE//MILWAUKEE MDC "ANY UPDATE? by: mireya d. MAS No 00489814//CALLED THE CUSTOMER WITH SUP ID 15247 BUT NO CALLER, SENT EMAIL TO THE CUSTOMER LEAVE DETAILED NOTES AND SENT MESSAGE TO THE SHOP THAT STILL GATHERING INFORMATION

23 *** THIRD TOUCH ASSISTED BY SUP ID 15247// WORKING ON ANS QUE// JOHN AND MARIE FLORAL DESIGN P "Hi guys, the recipient give us her work address, we will redeliver the order tomorrow. Regards.// UPON CHECKING THE ORDER THE PREVIOUS AGENT APPROVED PRICE CHANGE FOR REDELIVERY//SENT MESSAGE TO THE SHOP TO PROCEED WITH THE DELIVERY.

24 WORKING ON ANS QUE// MIDWAY FLORIST AND GARDEN CENTER " H079 WROTE: 99 OR CACNEKL// APPROVED PRICE CHANGE ASSISTED BY SUP ID 15247 SEND MESSAGE TO THE SHOP.

25 WORKING ON ASK QUE//DETROIT MDC DNC "CAN DELIVER MONDAY by: rachel a. MAS No 11977753//CALLED THE CUSTOMER WITH SUP ID 15247 ROUTED TO VOICE MAIL//SENT MESSAGE TO THAT STILL GATHERING INFORMATION

26 WORKING ON ASK QUE//ALBERTSONS FLORAL #3215 " PLEASE ADD $10 FOR DELIVERY FEE//APPROVED PRICE CHANGE ASSISTED BY SUP ID 15247 SEND MESSAGE TO THE SHOP.

27 WORKING ON ASK QUE// ORANGE CITY FLORA AND MORE P "Hi please confirm if the recipient works there or its a guest, if so, please provide room number. RS"//CALLED THE CUSTOMER WITH SUP ID 15247 ROUTED TO VOICEMAIL//SENT MESSAGE TO THE SHOP THAT STILL GATHERING INFORMATION WITH SUP ID 15247

28 WORKING ON ANS QUE//TOM THUMB FLORAL #2526 "we are currently out of delphinium. we can create a completely white arrangement if that would be ok//UPON CHECKING THE ORDER. IT IS STILL SCHEDULED FOR TODAY DELIVERY. CHECK ON WIR FOUND NEW SHOP NORTH STAR FLORIST. SEND CANCEL MESSAGE TO THE ORIGINAL SHOP AND TRANSMIT THE ORDER TO THE NEW SHOP. DELETING MESSAGE ON QUE WITH SUP ID 15247

29 WORKING ON ASK QUE//HICKSVILLE FLORIST P "C949 wrote: NEED $50//APPROVED PRICE CHANGE ASSISTED BY SUP ID 15247 SEND MESSAGE TO THE SHOP.

30 MULTIPLE TOUCH APPROVED BY SUP ID 15247//WORKING ON ASK QUE//CHICAGO MDC DNC "NOTED, WE WILL ATTEPMT TODAY by: nadia a. MAS No 01922664//UPON CHECKING THE ORDER THE PREVIOUS AGENT ALREADY PROVIDED THE INFORMATION THE LOCAL SHOP NEEDED//NO FURTHER ACTION NEEDED//SENT MESSAGE TO THE SHOP TO PROCEED WITH THE DELIVERY WITH SUP ID 15247

31 WORKING ON ASK QUE//HICKSVILLE FLORIST P " B WROTE: OK FOR PRICE OF 139.99 DOLLARS//SENT MESSAGE TO THE SHOP TO PROCEED WITH THE DELIVERY ASSISTED BY SUP ID 15247

32 *** THIRD TOUCH ASSISTED BY SUP ID 15247//WORKING ON ANS QUE//RUSSELLS FLORIST P " WE ARE CLOSED ON SUNDAYS. CAN WE DELIVER ON MONDAY?BY: CLARISSA V. MAS NO. 00316003//UPON CHECKING THE ORDER AND THE NOTES THE PREVIOUS AGENT ALREADY PROCESSED A FULL REFUND FOR THE CUSTOMER//NO FURTHER ACTION NEEDED. DELETING THIS MESSAGE ON QUE WITH SUP ID 15247

  1. MULTIPLE TOUCHES ASSISTED BY SUP ID 15247//WORKING ON ANS QUE//WESTCHESTER NY LFC DNC "NOTED REDELIVERY COMPLETED by: MAS No 00706162//UPON CHECKING THE ORDER IT WAS ALREADY DELIVERED//DELETING THIS MESSAGE ON QUE WITH SUP ID 15247

  2. WORKING ON ASK QUE//CONROYS FLOWERS F-47 EL CAJON DNC "item not available. if customer agrees we can send flowers in a vase filled to value. please advice.//CALLED THE CUSTOMER UNDER SUP ID 15247 ROUTED TO VOICE MAIL//SENT MESSAGE TO THE SHOP THAT STILL GATHERING INFORMATION

35 MULTIPLE TOUCH ASSISTED BY SUP ID 15247//WORKING ON ANS QUE//COMPTON MDC "we are unable to deliver this order without a correct address. the system will not allow us to assign it to a delivery provider. please advice on how to proceed with this order. the item is made and ready to go.//CALLED THE CUSTOMER UNDER SUP ID 15247 INFORM THE CUSTOMER THAT THE ADDRESS IS INCORRECT AND SHE SAID THAT SHE DON'T KNOW IF IT'S 6653 OR 6651//SENT MESSAGE TO THE SHOP THE INFORMATION THE CUSTOMER PROVIDED WITH SUP ID 15247

36 MULTIPLE TOUCH ASSISTED BY SUP ID 15247//WORKING ON ASK QUE//1-800 FLOWERS GREENROSE DNC "PLEASE SEND CANCEL ON THIS UN-NEEDED ORDER, THANK YOU S//UPON CHECKING THE PREVIOUS AGENT ALREADY PROCESSED IT/DELETING THIS MESSAGE ON QUE WITH SUP ID 15247

37 *** THIRD TOUCH ASSISTED BY SUP ID 15247//WORKING ON ANS QUE//CHICAGO MDC DNC "NOTED, THIS WILL BE DELIVERED TODAY by: nadia a. MAS No 01922703//UPON CHECKING THE ORDER THE PREVIOUS AGENT ALREADY PROCESSED THE REDELIVERY//SENT MESSAGE TO THE SHOP TO CARRY ON WITH THE DELIVERY.

  1. *** THIRD TOUCH ASSISTED BY SUP ID 15247//WORKING ON ASK QUE//1-800 FLOWERS GREENROSE DNC "PLEASE PROVIDE AN ALTERNATIVE ADDRESS OR CANCEL, THANK YOU SM//CALLED THE CUSTOMER UNDER SUP ID 15247 ROUTED TO VOICEMAIL LEAVE MESSAGE AND SENT MESSAGE TO THE SHOP THAT STILL GATHERING INFORMATION. WITH SUP ID 15247