https://chime-mail.ubiquitygs.com/ round cube: sarah.ariola@chime-mail.ubiquitygs.com VISApass:Emergency10! pass: Emergency15! Avaya Id :189141 pass: 7014 UT *REG E security loan (debit) 45-90 days claim *REG Z (credit) 30 days claim DISPUTES (unauthorized transaction) has been charged without perm(phone) card was stolen (chat) several transaction from online gambling(email) REVIEWING COMMUNICATION (IF UT CLAIM) DISPUTE CLAIM CYCLE 1. Intake support - members notifies chime on a dispute the have on more transaction 2. Investigation - to approve or deny on claim *issuing final credit *filling fraud reports *Approved claim *deny claim *Filed charged back and follow-up on chargeback process 3. QA audit Which of the following information are called Transaction Identifying Information? * Name of the merchant Transaction amount Transaction date Provisional Credit Date is the date the customer has reported the dispute and provided all necessary information (MADDS). This also triggers all of the dispute timelines (PVC and Resolution deadlines). Unauthorized This is a type of transaction which a member does not recognize or claims that they did not authorize. Zendesk This is the tool that we use to send additional information letters to our cardholders and request for card closure. Final credit This is a type of credit issued to cardholders if we have identified that an error did occur in their dispute and we have approved their claim. 45 calendar days How long do we have to resolve domestic ATM transactions? Claim Recategorization This is the action that we need to do if the claim was initially filed under one dispute category but was later revealed to be a different dispute type. Approve This is the claim decision if we do find that an error occurred and we would credit the member for the disputed transaction/s. Claim Cancellation This is type of request in which the cardholder has withdrawn or no longer wants to continue with their dispute. Debit card card billing cycle starts from _1st day_of the month to the _last day_ of the month. Deny This is the claim decision if we find that no error has occurred in the disputed transaction/s and does not qualify for reimbursement through our investigation. Galileo This is the tool that we use to check if the member's card has been closed and replaced. This is also the tool we use to locate the complete card number. Settled What is the transaction status when the merchant authorization request was approved, and the merchant’s bank successfully collected the funds from the member's Chime bank account? What pieces of information do we need from our cardholders to file a dispute? Select all that apply. *Transaction Identifying Information (merchant name, amount of transaction, date of transaction) *Disputed Reason *At least one settled transaction Chime billing statements are generated on the _5th_ day of every month, covering transactions from the previous month.