I'll be more than willing to help you process the upgrade. May I know the device that you wanted to purchase and trade in device so we can confirm the promotion that you can take advantage please? 
You can definitely trade in the device as long the device are fully paid off and has no any defect or any damage. As soon as you receive the new package, you can return the trade in to any T-Mobile store for device inspection or drop it off at any (ups/usps) location together with the Return shipping label. In addition, you will be able to receive it as a one time credit that can be applied to your T-Mobile account balance or to your existing Installment Plan as we receive the trade in device. Would you like to consider this promotion right now?


I appreciate you waiting in line. So, here's how the promotion works, the maximum discount that you will get will depend on the trade in device that you will use. Lastly, we'll deduct the trade in device value to maximum discount and the remaining value will be credited to the new Equipment Installment Program. Here's the computation: 

Maximum Discount based on the promotion: $ 
XXX Trade in device value:  
Monthly discount: $xx    / $xxx for 24 months. 

Here is the regular pricing for the new iPhone 13 series: 
Downpayment: $ 
Discounted Price: $ XXXX for 24 months   
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https://www.t-mobile.com/resources/phone-trade-in 
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Great news! We're able to processed the order and here's the order number: S138052027
Estimated shipping date: 10/17/2023 to 10/31/2023

 You can definitely use the T-Mobile app to track the order status. All you need to do is to log in with the app and scroll to and tap Track shipment to get the latest update on the location of the package. Or simply use this link: https://www.t-mobile.com/support/account/buy-a-t-mobile-device?cmpid=hw_send 

Perfect! As soon as you receive the new package, you can return the trade in to any T-Mobile store for device inspection or drop it off at any (ups/usps) location together with the Return shipping label. In addition, you will be able to receive it as a one time credit that can be applied to your T-Mobile account balance or to your existing Installment Plan as we receive the trade in device. 

Thank you for the confirmation! As per checking, the trade in devices are not yet added to the last order reason why you failed to received the return shipping label but no worries, the best option that you can do is to visit the nearest T-Mobile for the trade in device inspection so our store representative could add as well the trade in value to your T-Mobile account balance or existing Installment Plan once the trade in devices have no any defect or any damage.