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  1. THIRD TOUCHWORKING ON ASK QUEUE// WESTCHESTER NY LFC DNC // WHY BY: JOSEPH E. MAS NO 00703997// CUSTOMER DID ORDER CHANGE UPDATED THE CARD MESG, RECP FULL NAME, AND RECP ADDRESS.

  2. Working on ask queue// Designer flowers by rose//rosetta wrote: please cancel this order asap! request @ 11:19AM/Checked order notes found that previous agent checked on wir that no available florist//called customer but routed to voicemail/leave detailed notes//send message to the florist that we still gathering information.

  3. Working on ask queue// puffers floral shoppe p/we only have purple-is that ok?/ called the customer told that the product is not available however, we have a similar product but other color/customer approved/send message to the shop that customer approved to change the color into purple

  4. ***Third touch assisted by supp id 18171/working on ask queue//veldkamps//WE HAVE BEEN IN CONTACT WITH THE FAMILY OF THE RECIPIENT AND THEY HAVE CONFIRMED THE RECIPIENT IS AT THIS LOCATION AND WILL MEET OUR DRIVER AT TIME OF DELIVERY TODAY 12/18/25. THANK YOU. by: crystal m. MAS No 03721724//checked the order and it will be delivered today and to hospital//told the florist to proceed on delivery today.

  5. Working on ask queue//flora ventures/pat wrote: we just received a phone call from the person that lives at this address, and she informed me they just moved in about 4 months ago, so the recipient does not live at this address, please provide the correct address//called the customer but the customer is not available so I informed the other person who answer the call that the order was being hold because we received a call from the recipient about the old address//other person will informed the customer and will call us back/gave our phone number/sent a message to florist that we are still gathering more information.

  6. ***Third touch assisted by supp id 18171/Working on ask queue//1-800 flowers glendale dnc/10SM wrote: SORRY. WE ARE REALLY BUSY. WE CAN NOT DELIVER AT EXACT TIME. THANK YOU./called the customer to inform that it will not be delivered at his requested time but it is still be deliver until 8pm in the recipient's time zone but the customer was having a problem on their system/told to reach us out on our phone number/sent a message to florist that we are still gathering information.

  7. working on ans queue/westchester ny lfc dnc/ok by; joseph e. mas no 00703576/previous agent already fixed the concern/deleting message from the queue with sup id 18171

  8. Working on ans queue/Lupita Flowers/Maria jimenez wrote: so cancell his order i need 15dollars more for the container/upon checking the order, it is still on schedule for delivery tomorrow/check on wir/found new shop/ALONDRAS FLOWERS AND PARTY SUPPLIES CA P/send cancel message to the original shop and transmit the order to the new shop/deleting message on queue with sup id 18171

  9. working on ans queue/CONROYS FLOWERS F-24 RANCHO CUCAMONGA DNC/if they did not want it please send a cancel/check on wir/found new shop/FLOWERS BY LORENA P/send cancel message to the previous florist and transmitted the order to the new shop/deleting message on queue with sup id 18171

  10. Working on ask queue/blaine bouquets/sarbjit wrote: hi there due to staff shortage we are unable to fill this order./check wir and found no florist available/called customer but it routed to voice mail/leave detailed notes//send message to the florist that we still gathering information.

  11. Working on ask queue/millersport flowers/l;arry wrote: 139.99/approved price change request with sup id 18171/sent a message to florist

  12. working on ask queue//1-800-flowers philadelphia mdc/per dlc order was delivered cancel replacement/upon checking on order notes, previous agent processed replacement order to the same florist/florist sent message that this was already delivered and they want to cancel the replacement/called the customer but no response/ sent a message to florist that we are still gathering information

  13. Working on ask queue/safeway floral #3317 sent us a message stating thank you/upon checking, the previous agent processed a redelivery by tomorrow and customer approved//no action needed/deleting message with sup id 18171

  14. working on ask queue/north branford flower shop p/fran wrote: sold out/check wir/found florist available/MIDDLETOWN FLORIST P/send cancel message to the previous florist and transmitted the order to the new shop/deleting message on queue with sup id 18171

  15. Working on mon/north branford flower shop p/david wrote: sold out/check wir/found florist available /DEVINE ORCHIDS P/send cancel message to the previous florist and transmitted the order to the new shop/deleting message on queue with sup id 18171

  16. working on ask queue/north branford flower shop p/fran wrote: sold out/sent a message to florist to send us a proof of delivery.

  17. working on ask queue/the country flower shop/L wrote: need 80.00 todo and deliver this piece/approved price change request with sup id 18171/sent a message to florist

  18. working on ask queue/petal and stone florist and gifts/Blooment wrote: Filling shop tried to deliver this, was not able to leave at the door due to weather/called the customer to inform about the delivery but no response/leave detailed notes/sent a message to florist that we are gathering more information.

  19. working on ask queue/best flowers by julie/need $199.99/approved price change request assisted by 18171

  20. working on ans queue/1-800 flowers french bouquet/we have updated the order, thank you. -MN/sent a message to florist to proceed to the delivery accordingly and send us a proof of delivery.

  21. working on ask queue/accents floral and gifts sent us a message that recipient would like to know who sent flowers/called the customer but routed to voicemail/leave detailed notes/will sent an email to inform the customer/sent a message to florist to inform the customer that we can't disclose any information. however, we will email the customer to request for approval. assisted by sup id 18171

  22. working on ask queue/cherryland flowers/L wrote: cancel/check wir/found florist available TRI VALLEY FLOWERS/ /send cancel message to the previous florist and transmitted the order to the new shop/deleting message on queue with sup id 18171

  23. working on ask queue/pinkz floral design p/please cancel out of delivery area thanks/check wir/no other florist found/called customer to inform them that their order is not available. however, I offered an alternative product but customer insisted for a full refund/processed a full refund and a 15$ sp/send can message to florist/deleting this message on queue with sup id 18171

  24. working on ask queue/pan am florist va p/Jason wrote: Unfortunately we are unable to deliver this order on the date requested. May we deliver 12/19/2025?/called the customer but routed to voice mail/leave detailed notes/sent a message to florist that we are still gathering information.

25.working on ask queue/g and j florist and gift shop p/getachew wrote: we out for calla lily we will send peas lily plant/called customer but routed to voicemail/sent message to florist that we are waiting for the approval of the customer. assisted with sup id 18171

  1. working on ans queue//guru flowers 26 p/hello, we currently do not have fuchsia roses. we would like to know if we can substitute red ones./called customer to inform about the order not available but offered an alternative product that is similar/customer upset because her past order was not satisfying/customer wants to assure that she will claim a large arrangement similar to what she ordered/customer approved the offer/sent a message to florist to proceed with the delivery of red roses and guaranteed that it will be a large arrangement.

  2. working on ans queue/teleflora international/minimum is 86.00/approved price change with sup id 18171/sent a message to the florist

  3. working on ask queue/westchester ny lfc dnc/need 15.00 more by: joseph e. mas no 00704301/approved price change with sup id 18171/sent a message to the florist.

  4. ***multiple touch with sup id 18171//working on ans queue/1-800-flowers bay shore/08sm wrote: hello, major holiday we will dlc in when del. thank you/sent a message to florist to proceed with the delivery.

  5. working on ask queue//basket of flowers/carrie wrote: requesting $69.99 to deliver this order/approved price change with sup id 18171/sent message to the florist.

  6. working on ask queue/blaine bouquets/SARBJIT wrote: hi there as state in previous order 38869880 we are NOT ABLE to complete due to staff shortage, not sure why this was resent./called customer and informed about the status of the order/customer insisted on cancelling the replacement and have refund/processed full refund/send can message to florist/deleting this message on queue with sup id 18171

  7. working on queue/avant gardens fl p/12pm delivery is impossible at it is 1:28pm est now. by: monique b. mas no 01585222/called customer and confirmed that it should be delivered after 12pm not before and the confirmed delivery date is 12/20/2025/educated the customer about the new delivery date/sent a message to customer to proceed the delivery tomorrow after 12pm with sup id 18171

  8. working on ans queue/smiling petals flower shop/recipient just called and gave us an alternative address to deliver the flowers. we will deliver tomorrow./sent a message to florist to proceed with the delivery accordingly.

  9. working on ans queue/avant gardens fl p/thank you, we will deliver this order tomorrow 12/20 after 12p. by: monique b. mas no 01585222/sent a message to florist to proceed with the delivery and send us a proof of delivery.

  10. working on ask queue/a beautiful day floral p/cary wrote: we need a apartment number please phone number disconnected thanks/called the customer but routed to voicemail/leave detailed notes to vm/sent a message to florist that we are waiting for the customer to get in touch and gather more information with sup id 18171.

  11. working on ask queue/special fruits arrangements-fl-fbo/hello, due to a problem with one of our suppliers, we are unfortunately unable to fulfill this order/check wir and found no other florist available/called customer to offer other alternatives/customer approved to the offered product and insisted on having refund/offer refund for shipping charge with 15$ SP/customer approved/processed the refund and savings pass and replacement of the order/new order delivered tomorrow/send can message to the florist/deleting this message on queue with sup id 18171.

  12. working on ask queue/samantha rose designs/as per your msg we will deliver florist choice of equal value by: samantha r. mas no 01745234/sent message to florist to proceed with the delivery accordingly and provide proof of delivery.

  13. ***third touch assisted by sup id 18171//working on ans queue/ashleys florist and greenhouse p/shop wrote: but there is no street number provided we dont know where to take it. we need an actual 4-digit house number./called customer to ask the 4-digit house number but customer said that it has no 4-digit house number rather it is alphabetically house number./agent give thanks to customer and ended the call/sent message to florist to inform them that the recipient don't have 4-digit house number rather it is alphabetically which is on the file.

  14. working on ask queue/devars phillips florist p/bill wrote: this order was delivered to: inside the porch as directed. thank you/sent a message to florist.

  15. working on ask queue/bevess floral p/last message was an error. please ignore/no further action needed/deleting message on queue with sup id 18171.

  16. working on ask queue/milwaukee mdc/please note: we attempted delivery today but no one was home and too cold to leave outside by: lawanda c. mas no 00487777/called customer to inform that the shop attempted to deliver the order but no one was home and it will be delivered tomorrow/customer approved/sent a message to florist to proceed the delivery tomorrow and we informed the customer

  17. working on ans queue/flowers of charlotte p/please send new price total of $38.00 thank you. by: shane w. mas no 00825735/approved price change with sup id 18171/sent a message to florist.

  18. working on ask queue/the flower place sarasota/mona wrote: $86.98 as on your website/approved price changed request with sup id 18171/sent a message to florist.

  19. working on ask queue/1800flowers winter park/wegot the apartment and went back please send an additional 10.00 by: mary a. mas no 00731119/ approved additional price with sup id 18171/sent message to florist.

  20. working on ask queue/dons flowers/lorrie r wrote: we need an alternate home address for redelivery/called customer to ask for the alternate home address/customer gave the alternate home address and wants to make sure that it will be delivered before or during service which starts at 10:30am/sent a message to florist the alternate home address and the instructions of the customer.

  21. working on ask queue/1-800 flowers-sicola florist dnc/verifying with driver by: mary j. mas no 01644461/sent a message to shop to update us after verifying it to the driver.

  22. ***third touch with sup id 18171//working on ans queue/benji flowers p/Sure but provide a valid address because 321 Evansdale Road Lake Mary FL 32746 is wrong and no one answers our calls to the provided phone number. RS/called customer but routed to voice mail/leave detailed notes on voice mail/sent a message to shop that we are waiting to get in touch to the customer to ask the informations.

  23. working on ans queue/pekin floral design p/thanks!/upon checking, previous agent confirmed the service time to the shop/no further action needed/deleting message on queue with sup id 18171

  24. working on ask queue/petal perfection/paula wrote: 30$ delivery fee for this area/approved price additional with sup id 18171/sent message to shop.

  25. working on ask queue/floy farm interior design and flower shop/Victoria wrote: ATTEMPTED DELIVERY. cALLED rECIPIENT at 6pm to see if it was ok to deliver after dark. She asked that I wait until tomorrow morning to deliver. Agreed to deliver by 10am/sent message to shop to proceed the delivery according to the instructions of the customer to their conversation.

  26. working on ask queue/a flower shop/nan wrote:please send us a proper price change our min is $200. Let us know or cancel. thanks/upon checking here, the order is future dated and check wir no other florist available/sent message to shop that we are gathering more information with sup id 18171

  27. working on ask queue/safeway floral #1765/delivery was unsuccessful due to invalid address. please provide respond with a valid address and delivery will be reattempted tomorrow./upon checking on the customer time zone, it is already 7pm and late to call/sent message to shop that we are still gathering more information.