a691019e-5022-41bf-981b-93a0832796cb Outstanding customer service as usual, keep up good work N/A, 14 Oct. 2024 , 09:01pm Welcome Luis ! [Sent] Luis Acuna, 14 Oct. 2024 , 09:01pm Good morning T-Mobile, 14 Oct. 2024 , 09:01pm Hi there! You’re now chatting with T-Mobile’s Virtual Assistant on a transcribed line. Learn more at t-mo.co/privacy [Read] T-Mobile, 14 Oct. 2024 , 09:01pm One moment [Read] T-Mobile, 14 Oct. 2024 , 09:01pm Thanks! A live representative will be with you shortly. [Read] Luis Acuna, 14 Oct. 2024 , 09:02pm I’m currently out of the country and I bought an international pass for line ending 3036, and I would like know how many Gbs have all already used. T-Mobile AutoMessage, 14 Oct. 2024 , 09:16pm We appreciate your patience. We're experiencing high volumes and wait times are longer than normal. Do you want to continue to wait for a representative? Yes, or No. [Read] Luis Acuna, 14 Oct. 2024 , 09:17pm Yes T-Mobile AutoMessage, 14 Oct. 2024 , 09:17pm Got it. Thanks for your patience during our high wait times. We'll connect you to a representative as soon as possible. [Read] Luis Acuna, 14 Oct. 2024 , 09:37pm Waiting Marjorie, 14 Oct. 2024 , 09:40pm Hello! This is Marj from T-Mobile, thank you for reaching out to us today about the international data pass usage! We appreciate your patience in being connected with us here in Messaging. [Read] Luis Acuna, 14 Oct. 2024 , 09:44pm Hi Luis Acuna, 14 Oct. 2024 , 09:45pm Would you tell me usage so far Marjorie, 14 Oct. 2024 , 09:45pm Hello, Luis! To be sure, you are using the Apple iPhone 13 Pro, right? [Read] Luis Acuna, 14 Oct. 2024 , 09:45pm Yes Luis Acuna, 14 Oct. 2024 , 09:45pm And there is a way to find out without texting you Luis Acuna, 14 Oct. 2024 , 09:46pm Line ending 3036 Marjorie, 14 Oct. 2024 , 09:46pm You got it! Yes, there is. Here's how: [Log in to T-Mobile.com](http://t-mobile.com/signin). In the top menu, select Usage. When the usage details display, choose the type of usage: Data Messages Calls Mobile Hotspots • Data Pass [Read] Marjorie, 14 Oct. 2024 , 09:47pm May we know if you are able to follow the steps above and if it works in your end? Thanks [Read] Luis Acuna, 14 Oct. 2024 , 09:47pm But can you tell me usage so far Luis Acuna, 14 Oct. 2024 , 09:48pm Before i try Luis Acuna, 14 Oct. 2024 , 09:50pm It’s says 0.64 used of data? Luis Acuna, 14 Oct. 2024 , 09:50pm Is that accurate? Luis Acuna, 14 Oct. 2024 , 09:50pm Please confirm Marjorie, 14 Oct. 2024 , 09:51pm Good question and we are getting the details for you. Can I have 3-5mins for this, please? [Read] Marjorie, 14 Oct. 2024 , 09:52pm To be sure, and check further details, may we know the country name you are staying right now? [Read] Luis Acuna, 14 Oct. 2024 , 09:52pm Sure Luis Acuna, 14 Oct. 2024 , 09:52pm Ecuador Luis Acuna, 14 Oct. 2024 , 09:53pm It’s says 0.64GB Marjorie, 14 Oct. 2024 , 09:53pm Thanks for the patience! Yes, you are correct, Luis. That is accurate and showing here in our end, the usage for International High-speed roaming data: 0.06 GB used [Read] Luis Acuna, 14 Oct. 2024 , 09:54pm Ok, it’s accurate Marjorie, 14 Oct. 2024 , 09:55pm I appreciate you providing the country name, Luis. It is included with the 215+ countries and destinations that can have international coverage for our customers outside the US. [Read] Luis Acuna, 14 Oct. 2024 , 09:55pm Just to recap this chat conversation, there is only 0.65 of data used Luis Acuna, 14 Oct. 2024 , 09:56pm Please confirm. Marjorie, 14 Oct. 2024 , 09:57pm Yes, that's absolutely correct, Luis! Thank you for your efforts in checking it in your end. Please enjoy your stay in Ecuador! You can also double check it using the helpful link: https://www.t-mobile.com/support/account/check-your-usage [Read] Marjorie, 14 Oct. 2024 , 09:57pm Just for a recap you contacted us today regarding your international data pass usage as of the moment Apart from this, to ensure you have an amazing journey with T-Mobile. I would also like to take this privilege to ask, how is your overall experience with T-Mobile so far and if did we take care of your reasons for reaching out today completely? [Read] Luis Acuna, 14 Oct. 2024 , 09:58pm Thank you so much for the information Luis Acuna, 14 Oct. 2024 , 09:58pm Have a great beginning of the week. Marjorie, 14 Oct. 2024 , 09:59pm All for you! Thank you so much! I appreciate it a lot. For your reference you may check the details here using the helpful links below: • To contact our customer care wherever you are kindly dial: 1-505-998-3793 // For the international landline, the number is [Country exit code]-1-505-998-3793. • To double check the country coverage: https://www.t-mobile.com/cell-phone-plans/international-roaming-plans • To add International Data Pass, it will give you unlimited calling to the specific line you will add it, by following the steps attached: https://www.t-mobile.com/cell-phone-plans/international-roaming-plans/unlimited-calling-data-pass • To check your usage, you may use this link: https://www.t-mobile.com/support/account/check-your-usage [Read] Marjorie, 14 Oct. 2024 , 09:59pm This is Marj, your dedicated representative today, I hope you have a great day ahead of you, and always take care! [Read] Luis Acuna, 14 Oct. 2024 , 09:59pm Thank you again