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Outage Instant Pay SPIEL:I understand how inconvenient it is for you to have a hard time cashing out your earnings. After checking on our end, the reason is due to a technical issue. What I can advise to you is to check your instant pay access from time to time, as our team is already aware and is fixing this known issue. Please bear with us for the meantime. Promotions not being offered Pushback SPIEL:This is generally not the experience we wanted you to have, but due to changes in rider behavior during the day, month and year, promotional offers often fluctuate, and I won’t be able to manually add any specific promotions to your account. Rest assured, any eligible and upcoming promotions can be seen in the driver app. Not getting request SPIEL: I can see you're not getting as many requests as you were expecting. We definitely understand that waiting to receive rides can be a frustrating experience. I check your account and verified that everything is good in our end. Some of the reason why we are not getting a trip request is due to low volume of request coming from the rider or high volume of driver and less volume of the rider on a specific area. Account Inactive SPIEL: I understand how important it is for you to get back on the road as soon as possible, so I’ll go ahead and help you get this sorted out. Currently, your account is on hold for a safety investigation, until our team is done gathering information. What I can advise to you is to reply and provide info to the message sent to you with the subject line "A message from Uber". I will also notate here on my end the information that you have shared to me.
Following up for incident: I understand that the waiting time can be frustrating on your end, and we appreciate your eagerness on wanting to go back and drive again. At this time, your account will remain on hold until our safety team is done reviewing all information. What I can suggest to you is to reply back on the same email thread that was sent out to you.