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Spiel for Canva and Familiarizing with Canva

October 20, 2023 Spiel for Canva and O

A. 3 Different types of sales:

  1. Second box -OEM or Portable -always on family- discount $5 discount
  1. Conversion this is our priority to sell
  1. Add on

We use the HELP approach here - because it is the customer who calls

B. Promo M&E and it's counterpart Platinum:

C. For the radio

Use 4 tier if we are the proactive offering the promo go for regular rate first before the promo.

D. Sample Value Statements

E. How sirius is different from spotify - search competitor F. Documents that we needed for approaching cx - Attached below are agent support job aids on:

-Features & Benefits

-Objection Handling

-Programming Positioning

-Subscriber Email Address Capture positioning and details

Steps to start the sales :

  1. When to start the sales: as soon as you start the call.
  2. then ask the probing while still in the resolution
  3. try to upsell - Do you have a spare radio that is not yet activated to siriusxm service that comes with a platinum plan?

If the cx has no service do not offer a radio.

first probe then say "how do you listen to your favorite channel for siriusxm once you are not on your vehicle?"

  1. Since we are done resolving your issue, may I ask aside from listening your favorite music on a vehicle where else do you want to listen your favorite music?

  2. That's great because I can activate a radio for you that has a great introductory price for you.

  3. Transition to upselling spiel

A. for Reactivating -"Is there anything else I can assist you with ? By the way -----how's our service so far? Are you the only one listening to music and other programs?"

I am asking because I want you and your family enjoy siriusXM services not only for your vehicle but for the rest of the family's vehicle.

that come along with 150+ ad-free music, news, sports, talk and entertainment + free streaming + personalized stations powered by Pandora the introductory Price is only $18.99 from 23.99/mo that will give you $5 discount.

Let me go ahead and sign you up.

B. For activating new radio service with SXM M&E.

-"Is there anything else I can assist you with? By the way ____aside from listening to music what else do you enjoy listening to?"

If I will upgrade you to a plan that will give you the features and benefits of 150+ ad-free music, news, sports, talk and entertainment + free streaming so you can listen to any program using your Home Smart TV and other Devices + you can personalized stations powered by Pandora which has an introductory Price for only $18.99 from 23.99/mo that will give you $5 discount, would you get it?

Let me go ahead and sign you up.

C. What if the cx finds it expensive: "Well, I know that you find it expensive. I still have another plan which still give you the same features and benefits for your second radio service which only has an introductory price of $8.33/mo for 6 months so let me go ahead and sign you for this plan.

as much as I love to give you lower price, this is the best plan I can offer you. so let me go ahead and sign you up with this plan

D. What if a customer doesn't have any other radio?

  1. Commitment Radio has termination fee -

  1. For Radio with no subs - no radio sale

  2. Radio with 3mos free (comes with prepaid bundle) - comes with cancelation fee

Direct to consumer- DTC radio that we process at open canva Note: all Radio with subs and radio with bundle comes with free activation always tell this to the customer.

7-10 business days they will receive the radio kit 19.99 Base regular

Total

Radio Subscription spiel

"Is there anything else I can assist you with ?

-“ I ask because Since you ENJOY our service, we would like YOU to EXPAND your listening experience. I can go ahead and send you TODAY our latest radio that you can use inside the CAR/HOME or OFFICE”

which is the ONYX EZ + Vehicle Kit

This is our latest plug and play radio which gives you a One-Touch Jump button for fast access to your favourite channel which you can use and transfer from one vehicle to another. If you will buy the radio outside its regularly $99.99 but today I can go ahead and send this to you for only $9.99 + Tax for your first 3mos subscription this will save you $90.00... So let me go ahead and send you one today. What address are we going to use for shipping?

ROADY BT + VEHICLE KIT + FREE ACTIVATION I understand Mr. Customer that you don't have another vehicle without XM Radio, would you consider listening your favorite program to a radio at home? well I have here a radio which you can also use to other devices and home smart tv that come with

I understand Mr. Customer that you don't have another vehicle without XM Radio, would you consider listening your favorite program to a radio at home?

well I have here ONYX EZR BOOMBOX BUNDLE radio this includes everything you need to listen to SiriusXM in the car, at home and on the go. With simple do-it-yourself installation, easily move your radio from your vehicle to the boombox which you can also use to other devices and home smart tv, you can get it in the market for 239.99 + other fees + tax tax but since you are our loyal customer I can only give it to $18.99 + tax aside from the discount let me also take away the activation fee so as long as you keep it active for 24 months to avoid any other transactional fees like the cancelation fee. how's that sound?

so let me go ahead and send this radio to your address on file.

alright how about let me also take away the shipping fee that's worth $29, how's that sounds?

note: if it is still in active for the commitment plan they can change a plan or transfer a plan. You cannot also change the term. even the credit card

Include on your notes the name of the bundle the transaction number and the amount

SALES CALLS FLOW:

  1. engaging with the customer- Building Rapport
  2. Identifying the need of the customer- start probing/Asking Discovery Question
  3. Offer- recommending the offer
  4. Ask to assumptive closing
  5. Manage the objection
  6. Manage the payment if applicable