SERVICE CALL REPLACEMENT

1.GREETINGS AND VERIFICATION

Thank you for calling Harry and David. My name is Ianna. How can I assist you today?

IF CUSTOMER MENTIONS AN ISSUE WITH AN ORDER.

I'm sorry to hear you're having a trouble with your order. I'll be happy to help with that. May I please have your ORDER NUMBER or the NAME and ADDRESS associated with the order.

VERIFY:

Customer name > Recipient name ( if applicable _)
Shipping Address > Phone/ Email on the order

1. EMPATHY AND ACKNOWLEDGMENT

I understand how disappointing that must be." Thank you for your patience - Let's get this resolved right away. I'm so sorry your gift didn't arrive as expected."

1. IDENTIFY THE ISSUE

was the item damaged, late , spoiled