Please know that I am more than happy to help make sure your service stay connected and for this reason that I refuse to harm your account or bill. I am afraid, if your arrangement is left unsettled you may be at risk of suspension + restore fees.
I can see here that you have payment arrangement on your Account that is due last 11/04 amounting to $135.79.
If you don't mind me asking, may I please ask if you can settle any amount today to lessen your bill?