TRANSFER SPIELS

--MOVERS CALL--

Q: Can you please confirm that you will be moving out within 60 days?

Since you have mention that you will be moving out within 60 days, we have a designated team that handles these exact cases. Our Movers Team will assist you with your concern whether it is cancellation or moving process.

Kindly call our designated department on 0800 052 0640. In the meantime, is there anything else that I can assist you with?

--PIC CALL--

Q: Can you please confirm that you were a new customer that your account is not yet activated as well as the package is not yet delivered, and you wish to cancel the order?

To check/cancel the status of your order or any queries on your newly ordered package/deal, please get in touch with our Pre-Install team on 0800-0521-734 from 8 AM to 8 PM Monday to Friday and 9 AM to 5 PM during weekends.

That's the best place for you to get help on this and the team will talk you through it all 👍 In the meantime, would there be anything else I can assist you with aside from this?

--FAULTS CALL--

Q: Can you please confirm that your concern is regards with Technical Issues such as Wi-Fi/Internet issues, Booster or Intelligent Wi-Fi Issues, including ordering/orders, Issues with your TV service or Issues with your Landline?

Since you have mention that your concern is regarding with Faults/Technical Issues please call our designated team which have the only access with your concern they will be more than happy to help you solved your case. Please call them on 0333 000 5925. In the meantime, would there be anything else I can assist you with aside from this?