NETWORK ISSUES TROUBLESHOOTING

For Outage/Network Issue

Thank you for reaching us about this., We do apologize for the temporary service interruption you were experiencing. Currently, we do have ongoing site enhancement on your area that is ongoing which is why service are impacted on most users. No worries, this was already being handled by our Engineering Team so we can fully restore your service as soon as possible.

For ETA response We are communicating this from our team from time to time for the ETA so we can finish it in the most soonest possible time. Rest assure we are on top of this.

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If iphone customers come in for network issue. Try this: May I ask if you could please try these steps:

1. Tap on Settings from the Home screen.
2. Next, tap General.
3. Scroll down to and then tap Reset to continue.
4. Select the option to Reset Network Settings.
5. Then tap the option to confirm network settings reset.
6. Then restart device.

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For non-iPhone can try:

• Put in airplane mode
• Restart device while in airplane mode
• Turn device on and turn off airplane mode.

1. Go to device Settings
2. General Management
3. Reset
4. Reset network settings
5. Reset Settings
6. Confirm reset
7. Restart device