14 CHAT FLOW for UPGRADE/ADD A LINE

Send a one time pin.

Check available ECA.

Check PLAN eligibility always and the trade in device discount.

Determine what offer customer can only get with his/her upgrade.

Regular price:

Regular Monthly Cost device:

Total Discount:

Device Cost monthly after the discount:

Account has past Due.

Get the info using Pricing Tool

Then if the customer would like to proceed.

REBUT:

For us to get the promotion and installment Plan for 24 months then we just need to bring your account current so we can take advantage of installment plan. Would that be okay or would you like to check other option?

DR:

Will request for account review to our support team to remove unknown error for placing order then this will take 24-48 hours, i will personally give you a call back once done.

Customer is not eligible for the offer

I see you've already taken advantage of some amazing deals on your account,This new offer is available for customers who haven’t take advantage of one of our amazing previous promotions.

But we can request for account review to our support team if they can re-added a promotion and update your account since you been with us for quite sometime now then this will only take 24-48 hours, I will personally give you a call back once done. Would that work for you?

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E-SIGN SPIEL

Congratulation! Your order has been submitted. Order number: Remember your order is pending until you signed the agreement within 48 Hours Please ensure that your card will have the available funds when the device ships to prevent your order from being canceled.

Check status here or send via sms using (GRAND CENTRAL)

Here is the link to check the order status: https://www.t-mobile.com/order-status

===================================================== How Trade in Discount Works

Here's the breakdown

Regular price:

Regular Monthly Cost of the device:

Total Discount:

Device Cost monthly after the discount:

Then this is how it work about your Trade in Discount of ($0.00) you will get a one time credit of ($0.00)

Then the remaining credit will be divided into 24 months which is ($0.0)