The suspension will begin on your chosen date and run for 3 months

Your package will be reduced to the minimum tier available

During the 3 month period charges will be reduced to £5 per month

After 3 months the package price will automatically go to the full cost of the minimum tier available, however you can contact us to review your account and get on the best deal to suit your household's needs

You are able to use your existing equipment when your service resumes, however if this has been damaged then please contact us to organise a replacement when you are ready to be re-activated

An email confirmation will be sent to confirm the Change Of Service

===========================================


Keystokes

@CM type CS and press Enter x 2

Put a 1 next to 'TV/TEL/BBI CHG' and press Enter x3

On the 'Order Entry Services' screen use sales reason code CP and press Enter

Go to the @CM 37 screen and delete the current BB service code and L code


====================================


For Docsis -

Add codes H100LU, MVOUT4 and L161DA1 and press Enter

Go to the @CM 35 screen and add campaign code YR2501731 and press Enter (This will discount the customers bill to £5 for 3 months

For XGS -

Add codes HXSA100, MVOUT4 and L161DA1 and press Enter

Go to the @CM 35 screen and add campaign code YR2501737 and press Enter (This will discount the customers bill to £5 for 3 months)

Note: If Time Out Pack is starting in less than 30 days use reason code O2 on the 'Enter Date Override Reason Code' screen


=====================
QUESTION:

1. Just a heads up freezing of the account is only applicable if you will go back to your previous address.

2. On the otherhand, we can transfer your existing services to your temporary address whilst you find your own  permanent place. How does that sound?