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Tonia Allen, 16 Mar. 2024 , 03:27am Real person

T-Mobile, 16 Mar. 2024 , 03:27am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 16 Mar. 2024 , 03:27am Let’s work on your request. [Read]

T-Mobile, 16 Mar. 2024 , 03:27am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Cedrick, 16 Mar. 2024 , 03:28am Hi Tonia, this is Cedrick from T-Mobile, how may I help you? [Read]

Tonia Allen, 16 Mar. 2024 , 03:29am Hello Cedrick I have a payment arrangement set for tomorrow the 16th and need to extend until 19th if possible 😀

Cedrick, 16 Mar. 2024 , 03:32am Hi Tonia! Thank you for letting me know about your concern! not to pry May I kindly know the reason for the late payment? [Read]

Cedrick, 16 Mar. 2024 , 04:02am I appreciate you giving me enough time! As per carefully checking your account, we can actually remove the payment method on your payment arrangement for it to avoid a payment to be process tomorrow, and what I kindly suggest is to make a payment on 19th. Rest assured that your account is secured from interruption and fees since there is a payment arrangement on your account that protects your account from interruption and fees. You can use this as well to settle a payment on 19th.

https://www.t-mobile.com/support/account/pay-your-bill

Sounds like a plan? [Read]

[Privately] Khim, 16 Mar. 2024 , 04:10am Update here? [Sent]

Tonia Allen, 16 Mar. 2024 , 04:33am I'm here

Cedrick, 16 Mar. 2024 , 04:35am Perfect! I am still here, Tonia. [Read]

Cedrick, 16 Mar. 2024 , 04:35am Shall we proceed to remove the current payment on your account and you will do a manual payment instead on 19th? [Read]

Cedrick, 16 Mar. 2024 , 04:56am No worries, we are still here to help you out with your payment arrangement, Tonia! No worries, you can still make a payment on 19th and we just need first to remove your payment method set on your arrangement. Once you are available you can also use these steps, using your T-Mobile App.

  1. Select Modify Payment Arrangement.
  2. Review the existing payment arrangement details
    For scheduled arrangements, you can only change the payment method.
  3. To change the existing payment method, tap Payment Method. Previously stored payment method will show, if available.
  4. Tap Edit, update to an existing stored payment method, add a new bank or card.
  5. Tap Continue, read the Terms & Conditions and tap Agree & Submit.
  6. Review the confirmation screen with the PA details, discount removal and AutoPay un-enrollment information, if applicable. [Read]

Cedrick, 16 Mar. 2024 , 04:57am Please let me know if you able to remove your payment method for your payment arrangement using the steps? [Read]