STATUS

EGC/CHECK

“I apologize that you have not received your check and had to take time out of your day to call us back. I know how important it is to get your reimbursement. Let me get into your claim and see what happened.”

SP

Thank you for reaching out about your service. I am sorry you had to call us back about the repair. Let me get some information from you so that I can assist you with an update.”

PREVIOUSLY REPAIRED

“Thank you for calling in to let us know you are having that issue again. I apologize you had to take time out of your day to follow up on this again. I am here to help so let’s see about getting you set up for service as soon as possible.”

Customer being transferred from place to place:

“I’m sorry to hear that you’ve had to go through so much. I would be very frustrated about this situation as well. Let me look into this for you and see what we can do to get this resolved for you as soon as possible.”