Non-covered types (Denial) -  Module 7 UNIT 1

The items, parts and service that AHS do not covered.

Denial - documented on the members contract in one of two ways:
Contract Non-covered - items that cannot be categorized under a trade and are not listed as a covered item in the contract.

Work Order Non-covered - things that are listed in the service wizard but are bot serviceable under the members contract.


UNIT 2 EXCLUSIONS
Understand when creating exclusions

Exclusions - refers to a temporary or permanent suspension of contract coverage on an item normally  covered by the contract.

The Authorizations Department is the one who handling the exclusions. To transfer there is need of approval of the supervisor.

Calling regarding the dispatch ID.

MODULE 8

Unit 1: Creating Add Ons
Identify when the item added on the service request.

If the technicians is Sears, GE and Whirlpool don't create add ons since they are national vendor, call the vendor first so  that they can approve if we can add ons on them.

Module 2: Cancelling Service Request
A service request can be cancelled when a member no longer needs a service.
A service request note must be documented in the system detailing your conversation with the member.

Mr. customer you will not be charge because the service request place yesterday and the processing of payment may takes 24-48 business hours.