NAME:
BAN:
MSISDN:
TOKEN:
CHAT ID:
CONCERN:
RESOLUTION:

=============
                              =Opening Spiel====

     Hi, This is Benj from T-Mobile. How may I help you?

   Hi, This is Benj from T-Mobile. I am here to help. Let's partner together to get this resolved.

    Hi , this is Benj from T-Mobile, I’m happy to help take care of your -----(moving forward)

++++++++++++++++++++++++++++++++++++++++++                 =====Acknowledgement======

     Just to confirm, You are chatting to day about _____. Is that correct?

    Next step:

    Thank you for confirming it. Let me go ahead and help you about it.
++++++++++++++++++++++++++++++++++++++++
                                    Got it!

Is there anything else that I can help you with?
Do you have other inquires that I can help you with?
Do you have any clarifications to the information I provide?
What you're saying makes so much sense to me.
Before I let you go, to make sure am I able to fully resolved everything for you today?
Please allow me a moment to check your account please.
++++++++++++++++++++++++++++++++++++++++++++++
                  =======Closing Spiel======

    Just a quick recap , we were able to---------
We are happy hear at T-Mobile that we were able  to resolved your_________________(state the concern here)

   Awesome! So happy we were able to help. Have a great rest of your day!


                 ====Closing spiel with T mobile Branding:====

We are happy here at T-Mobile that we are able to resolved your concern
Awesome! So happy we were able to help. Have a great rest of your day!
We are happy here at T-Mobile that we are able to resolved your concern and it's my pleasure to assist a long time customer like you.

++++++++++++++++++++++++++++++++++++++++++++++++
                              ======BUY TIME =======

While we are working on it would there be anything that you would like to be addressed as well? I would love to maximize the assistance that you can get. Let's make your time worth it. 
 
**** 
I'm really glad you brought this up to our attention, I was able to see what caused it and will let you know in a few. Kindly give me additional time to work on it, will that be alright? 

**** 
You don't have to just stare and you can do things you need to do. I will check back time by time as I work on it. Will that be alright? 
 
**** 
This may take a while as I will personally work on it and it is more of an outside the box. All you need to do is stay connected. I will surely update you here, will that be alright? 

**** 
This may take a few minutes, you may switch tabs and be notified when I am back. I got you on this.