Thank you for waiting in line! I'm so glad that you've been able to keep your services for the past xx days.

In order for us to continue to keep those services on, we do need to get that payment you agreed to. This is going to make sure you're not stuck paying a larger sum of money later and prevent you from incurring any type of restore fees. The last thing we want is to suspend you or wind up taking more money from your pocket later on.

We know how important it is to have a phone that's working all the time. We tried everything we could though and the system isn't giving us the option to manually restore the account this time, unless the minimum payment were settle. You can make the payment and then set up a payment arrangement when you're ready, in My T-Mobile or in the App. I really appreciate your kind understanding.

We truly do appreciate your time and effort here today with me and we truly want to help you out on this matter. However we are unable to go through since the account is currently xxxx days past due. The most important thing is that we have a resolution that works for both today and the long-term for you.

Right now, it would be really better to minimum past due balance on the account so that you can set up a new arrangement and have the account further secured.

We truly appreciate your time and effort here today with me. Please do let us know if you have more questions about this matter.

Rest assured as well that setting up a new payment arrangement is worth it so that it will help out paying off your bill in small amounts with a further date.
Once you're able to settle the minimum payment amount of $XXX, you can definitely set up a new payment arrangement that will help you to manage the other past due balances on the account. You can simply set up a new payment arrangement by just logging in to your T-Mobile account. You may set up a new payment arrangement on this link: https://www.t-mobile.com/support/account/payment-arrangement?cmpid=hw_send

I was able to check here that multiple restoration has been provided on the account. I hope that you understand that the payment arrangement facility was programmed unmodifiable as you already committed to paying the balance that has been due before and was allowed an extension. As of the moment, the system is now requiring us to collect the minimum past due balance to help you set another payment arrangement (PA).

I'm really sorry because we cannot restore the account anymore. Hope you understand that we are also doing this to help you make sure the bill won't go high. If we restore the account. It will only last within 48 hours and then you will be charge again for $20 plus tax for each line for restore fees.

Thank you so much for letting us know about this, Thomas and believe me, we truly understand how important this is for you so that you can be connected with your loved ones. However, the account is currently 39 past due and it would be really better to settle the minimum past due balance as soon as possible. 🙏

OWN THE NO

Trust me xxxx, we never want to add up on your plate and we know as well how important for you to get your services back. Once you are ready to make the payment, you can use this link at your most convenient time: Here's a link to make a payment for free! https://t-mo.co/MSGotp Keep safe!

I understand the needs for more time in paying the bill and we are so happy that we are able to accommodate and worked with your request in the past in extending your payment, However, right now we have already maximize our options in providing you ample time in making the payment.

I deeply apologize if we are no longer able to setup a new payment arrangement nor restore your service because I am afraid that doing so may cause multiple suspension. We don't want you to experience service interruption again that will automatically generate multiple restore fees of $20 per line on your account. We really appreciate your kind cooperation and understanding! 

I completely understand that it can be challenging to make a larger payment. Unfortunately, our system is no longer providing a payment arrangement for accounts that are more than 30 days past due. This is because the payment arrangement is designed to provide extra time for balances that are less than 30 days past due without any suspension. I want to emphasize that delaying the payment may have negative consequences on your account, such as late fees, increased future bills, and even the possibility of suspension or cancellation. I truly hope for your understanding in this matter.