TSO Fiber Tech Support English -- +1-425-882-6929 Copper POTS Repair -- +1425-882-6930 Sales - +1425-882-6952 Customer Service - +1425-882-6933 Life Line: +1800-234-9473 (lifelinesupport.org) Video Concierge Team - Language Line (Translator): 855-823-2549 Wirecard lost/stolen/unreceived --- 1-877-855-7201

======================================================== Subscription Price List:

REGULAR (EVERYDAY) PRICING:

100/100 = $50 300/300 = $70 FIBER GIG = $90 FIBER 2 GIG = $95 FIBER 5 GIG = $105 FIBER 10 GIG = $300

Add $20 for Payment Processing fee & Paper Statement

========================================================

Jeremy:

https://ziplyfiber.crm.dynamics.com/main.aspx?appid=910930b7-8d9c-ed11-aad1-000d3a9a9fad -- Shelly 16mns.

https://ziplyfiber.crm.dynamics.com/main.aspx?appid=910930b7-8d9c-ed11-aad1-000d3a9a9fad -- Yvonne -- Suspended accnt

https://ziplyfiber.crm.dynamics.com/main.aspx?appid=910930b7-8d9c-ed11-aad1-000d3a9a9fad -- Kaynaan -- Payment arrangement

https://ziplyfiber.crm.dynamics.com/main.aspx?appid=910930b7-8d9c-ed11-aad1-000d3a9a9fad -- Staci -- Payment Processing Error --

https://ziplyfiber.crm.dynamics.com/main.aspx?appid=910930b7-8d9c-ed11-aad1-000d3a9a9fad -- Mathew Promo Roll-off

15415702169 -- Brenton ---

♂♂♂♂♂♂♂♂♂♂☺♂♂♂♂♂♂♂♂♂♂☺♂♂♂♂♂♂♂♂♂♂♂♂♂♂♂♂

Bill Inquiry General -- Cx asking about the breakdown of their monthly charges

Tech Appointment inq (New Install) -- Cx called to adjust the time of their service installation

Bill increase - Promo Roll Off -- Cx calling about the sudden increase on their monthly billing unaware of the discount expiration

Bill Payment -- Suspended accounts requested assistance to settle their past due over the phone

Suspension due to Non Pay -- Suspended customers calling regarding the restoration of their internet service

Payment Reprocessing -- Customer's calling about the double charge on 12/19/2025 --due to Payment Processing Error -- ensuring that they have not been charged twice

1/15/2026

+12089499871 --- Call back Andrea to reprocess the payment BTN: 20833758810511158

+15096716332 ---

Great news, this address qualifies for service from PTERA, a Ziply Fiber company. To sign the customer up, warm transfer to (844) 667-8372

Payment Processing Error: $ 63.85 $ 81.44

Callback: 253 569 3825 Email: adrian_chaffee@comcast.net

Spoke with Michael -- He was billed three times between December 21st and December 26th due to payment processing errors and has not received a resolution or callback.

Explained to the customer that the funds was chargedback to his credit card but the customer is pushing that he was charged and wants to process the refund for the 2 charges on 12/19/2025 due to payment processing error:

$63.85 with base payment 61.99 & 81.44 with base payment $ 79.07

A payment investigation followup ticket was submitted.

Payment Investigation 611370 has been created.

--- GOODCALL -- 1/15/2026

https://ziplyfiber.crm.dynamics.com/main.aspx?appid=910930b7-8d9c-ed11-aad1-000d3a9a9fad -- John&janice Pilkenton Accnt #: 503-625-5965-041300-5

Customer Note

Spoke with Janice -- she experienced issues with auto payment not going through despite updating card expiration and CV code.

Janice's payment issue was resolved by disabling auto pay, removing old cards, re-adding the updated card, and re-enabling auto pay.

Customer successfully made a payment and set up auto pay for future payments

Customer will buy her own router to remove the Ziply Router monthly charges to lower the bill.

Rebecca Iverson 5036224705 null