DELAYED MCF

Number of SP's Intent: 1 Enumerate the Seller intent:

• The seller is inquiring about a delayed order shipment with order ID S01-5843404-8141209 that was supposed to ship weeks ago but has not shipped yet.

Research Done:

• no access to tool

• Failed to fetch Order Details. You do not have the permissions to perform this action. Please consult this guide to get the permissions you need.

  Actionable? - yes 
  Information? -yes 
  

Seller Emotion: N/A

Skill: M@ / FBA Contact Marketplace: US Paragon workflow (PWF): FBA & MCF FBA & MCF Programs Multichannel Fulfillment (MCF) - Order Shipping, Delivery, and Reimbursement Issues

Is there applicable Baozipu? no If yes, Baozipu title: none Help page link: N/A SOP link: Multichannel Fulfillment and Global Supply Chain Program Orders FAQ https://paragon-na.amazon.com/hz/codex/?id=GPLPMZL5AUL6HBNJ&layer=US&referrer=Paramount

Investigate a Multi Channel Fulfillment Order Stuck in Planning or Processing https://paragon-na.amazon.com/hz/codex?id=GRT27FW7N9HSR2LH

Investigate Multichannel Fulfillment Order Details in Shipment Injection Console https://paragon-na.amazon.com/hz/codex?id=GZSES2DWUCRBKQDJ

Partner Transfers to Internal Associates FBA https://paragon-na.amazon.com/hz/codex/?id=GRJZZVE7BJPGGCAV&layer=Published/US&locale=en-US

Tool link: Shipment Injection Console https://na.console.mcf.amazon.dev/order/S01-5843404-8141209

COO Merchant ID: 132814620902 Origin Country: DE https://paragon-na.amazon.com/hz/diagnostic/show?resourcePath=GlobalSellingSupportPreferences&diag_run_id=02d1c44b-d697-4abc-916a-585bf68da6fb

Was I able to address the SP's Intent?: no, transfer to sesu-us-fba-ecm-reg-tfr-eng@amazon.com