Thanks for the confirmation. Here what we will do, we will file a Handset Research Request for never receive Item. With regards with the pro-rated charges amounting to $55 , we need to wait for the approval of the request so you will be receiving all the unnecessary charges for this order. We will call you once we got updates with the request within 5-7 days. Would that work for you

Please expect a call within 5-7 days for updates and stay your line active. You are a valued customer and I want to make sure all your issues are resolved. May I know if there is anything else I can assist you with today?